The trainer was rude and it seemed like they didn't care if you stayed or left. They lure you in with promise of bonus but no o e gets that or raise.
Support from management
My trainer would not tell you a thing until she was writing you up for making a mistake
My team leader was not helpful and did not guide me on the correct way to do anything unless she was getting on to you for it and writing you up for it.
Freedom to work independently
Even though we we remote work from home, they monitored your every move. If you had to go to training class for your and stayed even 5-10 min longer than that you were bumped off the clock entirely and flagged missing in action and given attendance points and not paid for your time even though you told 2-3 people were you were.
They communicated your mistakes daily but the trainer I had never gave positive feedback only negative. I ended up not having the coincidence that I could do anything right.
They seemed to have a diverse workplace
Attitude towards older colleagues
I think they did not have patience with you if you were not going and picking up on things pretty fast
They said there was but they never went over any of the details
Overall compensation for your work
They are way under average for the same type job listed at other companies in the area.
Office / Work Environment
They did not provide anything but a used computer
If they do I did not k is anything about
Maybe some did ok but I had shift that left no time in day to do anything
They did not seem to care about employees. When it came to your needs and payroll they did not even have orientation. They gave you a link to fill out on your own time
I was still in training and felt like there was no room for error because I was getting pulled into coach every time I made a mistake and was written up. I reached out to Human Resources and told them if they did not move me to a different team leader I would end up getting fired and they did not even respond
No safety training
Every day was a challenge having to troubleshoot Apple devices over the phone as fast as you could with no working experience with Apple
Inclusive / Diverse
They had a form for you to fill out for new ideas for Apple products but the way they were most likely Transcom w
Suggestions for improvement
- Thdid Human resources department which is brick and mortar building in Colorado should be more involved in what is going on with the remote employees
What I like about the company
The first 2 trainers were personable and understanding while in classroom but when we got on the phones and got different trainers it changed
What I dislike about the company
The team leaders they put in charge of teams should not have the authority to write you up or terminate you. Once terminated they shut down your computer so you can't even contact or anyone for that matter and all the work contacts are on the computer