I was a field claims rep out of the Denver office. Claims adjusting is not a hard job to do. I have many years experience in the field. Traveler's management and corporate structure placed many obstacles and road blocks in the way of actually doing the job. The job is to close claims quickly and accurately. Travelers makes it very hard to do this.
Take the managers out of the equation, and there was a lot of teamwork among the field staff
Attitude towards older colleagues
You're at a distinct disadvantage within the company if you're not young and within 5 or 10 years out of college.
As stated above, management is a hindrance to getting the job done. Get out of the way and let the adjusters do their job.
Suggestions for improvement
- Management is the real weakness with Travelers. They get in the way of the adjusters getting their jobs done.
What I like about the company
Nothing really. Claims is claims, no matter where you work. Travelers, unfortunately, isn't the best place.
What I dislike about the company
The management. Also, they rip off their field staff by charging them almost $200 a month for the company cars. Very unusual in the claims industry.