You will be overworked and drastically underpaid. Company motto is "do more with less," and every day they cut more money and more employees. Employees are not valued and concerns are not taken seriously. Due to financial issues and budget problems, the company routinely does massive layoffs, have stopped 401(k) matching (which was pathetic to begin with), have cancelled all morale-boosting events (such as the annual summer cookout and Christmas party), and has had a freeze on raises since 2008 (even though their version of a raise is 2% if you're lucky).
Support from management
Extremely poor. Concerns are not taken seriously, issues are allowed to just deteriorate to horrific levels, and input from employees is discouraged.
Teamwork between high-level executives and managers with lower level employees is basically non-existent. Many managers mistreat their direct reports and do not even attempt to resolve issues that arise. However, teamwork tends to be very good among the lower level employees, who tend to band together to help each other just get through each day.
Freedom to work independently
You will definitely be working independently. They are so understaffed that there's no way people can work together. Managers hardly ever meet with their employees; I would go months at a time without seeing mine. Also, if you are a mobile employee (technologist, phlebotomist), you will be alone pretty much all of the time with no real connection to any other employee.
Communication from the corporate office to the regions is very poor. The breakdown may be at the regional level, however, it is a major issue that needs to be rectified. No one is ever on the same page and that makes accomplishing goals extremely difficult for the "ground level" employees.
More women are taking on leadership and management roles than in years past. However, there is a very large pay gap between the men and women. The women are also not taken as seriously as the men when it comes to contributing solutions and asking for raises.
Attitude towards older colleagues
Management continually speaks negatively about the older employees and constant references are made to "just having to wait until the 'sunsetters' retire or die." Management routinely laments the lack of technological skills of the older employees, but makes zero attempt to train and teach them those skills. A preference to hire and promote younger employees is obvious, as management knows they can get away with paying the younger employees much lower wages.
For most people, there is no career development. Most positions are essentially a dead end. However, some employees do get lucky and are able to move up and progress. In general though, most people are stuck in the job they start with and end up leaving in order to move forward with their career.
Overall compensation for your work
Employees are drastically underpaid. The only way to increase your salary is to leave and go work someplace else.
Office / Work Environment
Physical environment is in dire need of an upgrade - offices cannot accommodate the space needed, parking lots are at maximum capacity which forces employees to park on the street and then they get parking tickets/towed, buildings are unimpressive and it's embarrassing to bring clients to them. As far as the office atmosphere, people are always miserable and grumpy. It's very hard to keep a positive attitude.
Neutral. Could definitely be better, but could also be worse.
Open 24 hours a day, seven days a week, and all holidays. Overtime is essentially required due to the large amounts of employee layoffs. If you're salary, you will not be compensated for overtime but will routinely work at least 55+ hours a week. If you are a manager or "higher level" employee, you will be working nights and weekends in addition to your regular day shift, and are expected to respond to emails and phone calls even when on vacation. There is no disconnection from work. You will work all the time. My family and friends constantly told me how much they hated this company because of how much I worked and all the stress they saw me go through.
Clients have an extremely negative view of the company. The sales team is constantly told, "Your company can't do anything right!" Clients who have been with the company for multiple decades are now in a mass exodus to go to the competitors across the country.
It's a healthcare company, so it will most likely never go away. However, due to recent budget issues, layoffs have been continually happening for the past 2 years and show no signs of slowing down.
Handicapped parking, ramps, bathrooms, etc.
Neutral. Overall, it's safe.
Every day is a challenge. After awhile, the sheer volume of work will break your spirit. You never get ahead, the work just keeps piling up.
Inclusive / Diverse
There is a large range of different types of people in certain departments, i.e., phlebotomy, customer service, billing. However, as you move up to higher positions in the company (such as management), the diversity is basically non-existent. Those positions are basically all white employees and mostly men.
Suggestions for improvement
- Senior level executives and management need to start reinvesting in the company. You cannot operate a successful company if you keep cutting services, downgrading service quality, stripping the staff down to bare minimum levels, and underpaying people. So many great employees have been forced to leave for better opportunities at other companies. Get your finances under control and put more of that money back into hiring skilled employees, increasing employee training and management, etc.
What I like about the company
When I first started 10 years ago, I believed in the company and the services they were providing to the most vulnerable populations in our country (elderly, children with congenital disorders, mentally handicapped). It would be nice if the company got back to making the quality of those services for those patients the main priority. Patient care needs to be taken seriously again. You should not be in healthcare if all you want to do is stuff your investors' pockets with exorbitant amounts of $.
What I dislike about the company
The main focus of the company has become to put as much money in the investors' pockets as possible. The company makes hundreds of millions of dollars a year, but has allowed itself to run up $540 million of debt, to the point where the company cuts all employee benefits and is cutting back on office supplies to nickle and dime its ability to meet regional budget restrictions. The company needs to start reinvesting in itself or it will have to file for bankruptcy.