My coworkers are the best part of the work experience.
We are scored each week on performance with customers and talk with our supervisors about how we can improve on our performance.
Freedom to work independently
CSR's work on their own, there are managers around if we have questions, but for the most part we are on our own.
We get daily emails about what is happening within the company, what products are currently being used, and what to expect in the near future.
My entire branch is women.
Attitude towards older colleagues
I think so.
Overall compensation for your work
CSRs should have much higher pay to take the kind of abuse from customers they get each and every minute of their day.
Our schedules are based off of our work performance and seniority within the company...that's what I was told, but my score card is one of the highest and there are new hires in the company and I am still stuck with the late shift. No amount of complaining has gotten me a change, but a coworker below me now has the morning shift. I have family and things to do during the day, but I'm stuck at work for nine hours when I'm needed by my family.
I have seen what happens within the company. I would definitely not say I am proud to work for them, it is just a job until I find something else.
There are handicap spaces, but management uses them because they are closest to the entrance.
Customer service takes a toll on the mind and can effect the body as well. The stress is more serious than people tend to believe. Customers call in steadily to complain and take out their frustrations on us who have not done anything wrong. It is mentally draining work and effects our daily lives and physical health when customers make us feel such horrible anxiety, it's no surprise why CSR's don't stick around for long. Customers can be very cruel to us.
Inclusive / Diverse
There are a variety of races in the company, they look more at performance than what your racial background is.
Suggestions for improvement
- I think I just explained this in the last two questions, why do these questions sound the same? They're just reworded? I have made myself pretty clear already.
What I like about the company
The best part about Trugreen Lawn Care in customer service, is that I get my own personal cubicle that I can decorate just about any way I wish to try to keep a positive aspect on life when I have customers screaming in my headset saying that the tech didn't show up on time, calling me every name in the book when their price increased, or when they swear a steady stream of curse words at me because they want to cancel their service due to something that we have no control over. I just look at my pictures and think that one day I will be out of that job and doing something worthwhile. That's the only positive experience I can give you about Trugreen.
What I dislike about the company
I disapprove of the fact that management doesn't keep their word about how the scheduling should work, how I am having health issues because of the overwhelming amount of stress the job causes, and how I cannot even afford to pay my bills with what I'm paid each week.