- TSYS, Production Services26.Oct 2017
There are some festivities surrounding the culture from India, since half of the building is comprised of Indian employees. Casual dress is nice to have. However, the overall culture is more business/financially driven rather than focused on employee benefits or well-being.
Support from management
There is minimal support from management, it seems. They are quick to delegate but rarely provide assistance unless it's a critical/severe issue that threatens their credibility.
Teamwork is adequate, but it's very dependent upon the employee's personality.
Freedom to work independently
This is one of the rare, decent aspects of TSYS/production support. Managers tend to leave you alone unless a severe issue arises.
Internal communication is lacking in terms of training or providing assistance. An example is the communication between production support and the developers. When a critical issue comes up, people are quick to place blame but no one wants to take responsibility or provide further help to resolve the issue. Essentially, the right arm isn't talking to the left arm, or to any other part of the body.
Attitude towards older colleagues
It depends on the personality type, but there are more friendly employees than not.
Overall compensation for your work
This is severely lacking. Despite being on salary, you are not fairly compensated for the work performed. For instance, you could be dealing with a Sev1 issue at 1a until 8a and most managers would still require you to be in the office around noon. Also, you could be involved in a 12-hr service outage exercise and you would not be compensated with, say, an extra day off. Most managers don't care that you lose an entire weekend over this exercise, and still expect a full work week out of you the following week. And, since we are salary, we're unable to claim OT.
Office / Work Environment
The office involves open "pods", which are open spaces with a long table in the middle surrounded by half-enclosed desks; there are no cubicles. I'm told that this facilitates a sense of collaboration, but that's not the case at all. Most people work from their laptops, while some use a single monitor. I'm one of maybe 3 people that uses a dual monitor configuration. Other than that, things are decent.
There is ZERO work-life balance. Positions such as production support roles require an on-call rotation. You essentially schedule your entire life around this rotation as you are REQUIRED to be within a commutable distance to the office in case a severe issue necessitates an appearance, even if it's 2a in the morning. As well, while you're on-call, you can be tapped at any time during the day or night; some issues may start around 1a and not be resolved until 8a. Some managers allow you the ability to get some rest afterwards, but others require you to be in the office the same day. There are also scheduled service outages that begin around 12:30a and can potentially last for 12 hours... they take place during the weekend, but upper management does not compensate you - you are still required to work the following week. The PTO policy is a bit strange: you get 80hrs of vacation and that's it; no accruals, no carry-over, so you lose it if you don't use it. Sick time is 40hrs, which can be carried over but no accruals. Then there's PDO which is personal time, but the restrictions basically prevent you from using it as a form of PTO. Work-life at TSYS is stressful and frustrating.
Inclusive / Diverse
It seems, to me, that 75% of my building are India employees while 23% are mixed between Caucasian + African American and the remaining 2% are Asian.
Suggestions for improvement
- Upper management needs to be aware of the unfair compensation methods. The on-call rotation needs a drastic overhaul, or eliminated altogether as there are available resources that can be utilized.
What I like about the company
What I dislike about the company
The on-call rotation is completely unnecessary. The PTO policy needs an overhaul. Salaried employees need better compensation for their "over-time".
The following benefits were offered to me
- CompanyTSYS, Production Services
- Are you a Current or Former Employee?Current employee