This is one of those that the mouth says one thing and then the hands are doing something else. You have to look past the corporate, "we are the best company on the face of the earth" lip service. You have to look at the employees and see as dysfunctional as we can be at times, remember this is corporate America at its finest, we're a really good group of people.
Support from management
United makes it a priority to ensure their employees have a supervisor, or what we refer to as a Coach, to be there for any questions or concerns
All corporations have their issues. but at the end of the day, United employees are there when we need assistance with the job.
Freedom to work independently
The supervisors do not micromanage. They don't have time for it. Ours is a think on your feet, do it on your own environment. If you can't do these things you will be weeded out.
Information is constantly flowing between the employee and supervision. There are many times you're going to want it to stop. :)
United celebrates, and is proud of its diverse work force.
Attitude towards older colleagues
They did seriously falter during open enrollment this year. Once an employee turns 65 they no longer are allowed to have United's health insurance. They have to go onto Medicare. I shame them for this. Other than that, the company understands it was the older workforce that has continued to build the company, and actively retains them.
Again, this is one of those Corporate will tout about how much job opportunity United has. 1) if you don't have a college degree, you aren't going anywhere. Actually, that's pretty much it. No degree = no advancement.
Overall compensation for your work
Compensation is fare. For a call center rep with 6 years under my belt I'm making 33,000 a year. Health benefits, look elsewhere. My deductible is 2600 out of pocket is 3500.
Office / Work Environment
If you work in the office, you work in a cube. My site is fairly lenient about decoration. It's a casual environment, with the employees being able to wear jeans and sneakers. I've seen ladies with spike purple hair, another with tattoo sleeves. We work in a call center so no one sees us. The adage being, do your job and we'll leave you alone.
I, however, have the best work environment. I work from home.
This is one thing you may or may not get tired of hearing. It depends on what side of the lets save the world spectrum you are. United has mastered the art of patting themselves on the back and telling us what a wonderful citizen it is.
We get to choose our shifts every quarter. It's based off of seniority, and if you are meeting your statistics.
United is a respected company. For all of it's issues, and all the griping the employees do, in the end we can all agree it's a solid company and a good one to be part of.
It's the healthcare industry. There are few jobs more stable than this one.
There are jobs nationwide, but only 4 call centers. Frederick, Md Richardson TX, St Louis, MO and there's one in NY
There is no access to the building unless you have a badge. The parking lots are well lit and the security will walk you to your care if you would like.
challenging and United Healthcare is an understatement. Every day is different. This is not a cliché statement. If you don't learn something everyday, you're not doing your job.
Inclusive / Diverse
United is the most diverse company I have ever worked for. Their adage, skin color, sexual orientation, or religion don't mean a thing. It's quite simple, can you do the job.
Suggestions for improvement
- United Healthcare would do good to listen to its employees and give us decent and affordable health insurance. All the potlucks in the world won't help the parents who can't take their sick child to the doctor because they are afraid of the medical bill.
What I like about the company
I get to work from home! Not many companies can offer that.
What I dislike about the company
Working for a health insurance company you would think we would have stellar benefits. It's a shame so many of us are medically bankrupt and hold off on going to the doctor because we can't afford to.