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UnitedHealth Group:What's it like to work here?

United States Industry Hospital & Health Care
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UnitedHealth GroupUnitedHealth GroupUnitedHealth Group
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Review averages

  • 486 employees say

    Excellent (256)
    52.674897119342%
    Good (92)
    18.930041152263%
    Satisfactory (77)
    15.843621399177%
    Subpar (61)
    12.551440329218%
    3.67
  • 288 applicants say

    Excellent (87)
    30.208333333333%
    Good (83)
    28.819444444444%
    Satisfactory (62)
    21.527777777778%
    Subpar (56)
    19.444444444444%
    3.00

Reviews for UnitedHealth Group

Reviews - What employees say

3.67 Employees say
3.00 Applicants say

Suggestions for improvement

  • Additional staffing by creating a few new positions to help support my area. This would help prevent the burn out and make it a more positive company to work for.

What I like about the company

Great team to work with. You do get to interact with upper management making it possible to get known for higher or different jobs in the company. Even though my job is a telecommuter position, you can go work in the office anytime you want if you prefer that environment. This way you do get to know more employees that work with you. I feel they do listen when there are concerns, even though it does take a while for changes to be implemented. The benefits package is great and the employee stock purchase plan is awesome! They have started putting in place trainings to help current employees understand other positions in the company to help us with job growth.

What I dislike about the company

Constantly overworked. We recently we switched to hourly employees “to help prevent us from working into the evenings and weekends” to get our jobs done. However, upper management has not changed our caseloads or workloads. The expectations for what needs to get done is still near impossible. Now we have to ask for overtime if we need to work after hours, but the overtime has its strict guidelines on when you can ask for it and how many hours for each thing you are allowed to ask for. There would be more cooperation from employees and trust in the company if they stopped over working us. This is a high burn out job. They need to create a couple new supportive positions to help in the areas we really need help in and stopped constantly only hiring for the same position that is getting burnt out all the time. Their plan has not been working.

Company Culture
5.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall compensation for your work
4.00
Work-Life Balance
4.00
Company Image
5.00
Job Security
4.00
Challenging Work
5.00
Inclusive / Diverse
5.00
  • Company
    United Health Group
  • City
    Phoenix
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • 05.May 2018
  • Employee

Company Culture

United Health Group is a great company to work for IF... you're on their end of the many purchases, mergers, and acquisitions that they make of smaller companies. They are basically a company who through OptumServe, swoops in, takes over contracts and companies and eliminates the entire operation taking what's left for themselves. Displacing, and hurting hundreds of people which although I am certain that does happen naturally and normally in their line of business. This type of business practice is still horrible for the 150+ people in my department alone, let alone the thousands of others who were lied to directly, up until the day before they laid us all off about everything being fine, and there being nothing to worry about. People made plans, purchased major things like cars, and homes on the promise that we would not be let go. They lied.

Support from management

Zero. Our management team originally came from Optum. They knew, and all lied to us as well.

Teamwork

The teamwork that existed consisted of an upper level manager dictation to us that we would be fine.

Freedom to work independently

Didn't happen, didn't matter.

Internal Communication

Minimal to none and what is conveyed, obviously isn't the truth.

Gender Equality

They have some power women, and are LBGT friendly.

Attitude towards older colleagues

They have a few. I suspect the scattering of diversity is for legal reasons as they do everything they do to protect themselves and not really for anyone else.

Career Development

Never had the chance to find out.

Overall compensation for your work

For that, they made good. They use national competitive pay rates, pay them, and when they fired us, in the very least they offered comfortable severance.

Office / Work Environment

Riddled with lies, confusion, and double talk.

Environmental Friendliness

Neutral because I don't know? We recycled.

Work-Life Balance

People bought homes and cars, only to be fired the next day.

Company Image

Images are often great as opposed to the truth in life. They are no exception. They have an excellent image.

Job Security

Non existent.

Handicapped Accessibility

Our building was horrible.

Workplace Safety

Construction zone.

Challenging Work

Confusing. Never certain whether you were right, wrong, good, or bad compared to others. It was a literal mess that they failed to fix and instead just stomped us out like a fire.

Inclusive / Diverse

Racially diverse.

Suggestions for improvement

  • Better communication, less lying, and pay attention to what you're purchasing BEFORE you purchase a company so that you can become an asset to it's purpose, rather than a problem for its employees. We expected that you would help us. You didn't.

What I like about the company

*See "Image" above. It's got a great image. Not necessarily the truth though.

What I dislike about the company

They flat out lied to us. From corporate levels to administration levels they lied. Right up to the end.

Company Culture
1.00
Support from management
1.00
Teamwork
1.00
Freedom to work independently
1.00
Internal Communication
1.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
5.00
Office / Work Environment
1.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
5.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
3.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Desirable office location is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    United Health Group
  • City
    Tampa
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered Employee events is offered

Suggestions for improvement

  • I would take a look internally, positive attrition needs to be done. There are so many supervisors who do nothing for the company or their agents. Above them, you have unqualified individuals who have gotten ahead by sucking up rather than the value of their work More calls need to be listened to, more internal agents need to be promoted into positions that better the company. Salaries need to be reviewed and employees compensated for what they are actually worth and the level of difficulty in their positions. My job makes a lot less than another position which has less stress and less responsibility. How does that make sense?

What I like about the company

They are understanding and compassionate. They offer learning sources to continue knowledge and self teach. They provide all tools needed to do the job. They have a great incentive programs and offer competitive pay. The offices are lovely and accommodating, even include nursing stations for mothers.

What I dislike about the company

They unload more on us than we are trained for. We work with government programs and I feel if they knew reps were taking calls in sates they have not been trained in, we would lose those accounts or be heavily fined. Management rarely is available and inour jobs, members ask to speak with them a lot. We are given negative feedback in an unsupported manner; instead of recursive training we are threatened with corrective action plans and terminations.

Company Culture
4.00
Support from management
3.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall compensation for your work
3.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Stock or equity options is offered Ability to work remotely is offered Desirable office location is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    United Healthcare Insurance Company
  • City
    Sugar Land
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee

The following perks were offered to me

On site cafeteria is offered Health and wellness programs is offered Employee discounts is offered Employee events is offered Fitness center on site is offered

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Review averages

  • 486 employees say

    Excellent (256)
    52.674897119342%
    Good (92)
    18.930041152263%
    Satisfactory (77)
    15.843621399177%
    Subpar (61)
    12.551440329218%
    3.67
  • 288 applicants say

    Excellent (87)
    30.208333333333%
    Good (83)
    28.819444444444%
    Satisfactory (62)
    21.527777777778%
    Subpar (56)
    19.444444444444%
    3.00

kununu score comparisons

UnitedHealth Group
3.42
774 reviews

Industry average (Hospital & Health Care)
3.35
114,666 reviews

kununu average
3.36
3,183,000 reviews