- united health group14.Oct 2019
The mission statement sounds good but the reality is more my way or the highway
Support from management
We had a voice of the customer survey where the company routinely scored low on how likely are you to recommend our company, because it was a mail order pharmacy that had multiple issues in getting medications delivered in a timely manner, because of things like agent error, as employee turnover was high to routinely running out of stock on transplant medications etc and upper management decided that each agent needed to say whatever was necessary to raise those scores such as " just so you know the survey questions are only related to my conversation with you today and reflect on me directly " instead of actually fixing the issues, which I felt was unethical and my Direct manager would tell me she knew it wasn't fair as she wrote up my corrective action for refusing to say that.
My co workers were awesome
Freedom to work independently
We worked independently from home but all screens were recorded
Mainly by emails, all vaguely threatening, mandatory overtime or working holidays no absences without doctor note or corrective action up to termination etc
Seemed as if more men were promoted than women
Attitude towards older colleagues
Did not experience any agism
It was on the employee to seek out advancement opportunities but with all the mandatory overtime there was no time
Overall compensation for your work
Starting pay is competitive, but six years of continually having an overall exceeds expectations on my annual review I never received higher than a 3 percent raise, and my health insurance premiums were raised almost that much each year
Office / Work Environment
Worked at home
Worked from home
No such thing, not at all uncommon to have two hours mandatory overtime a day 5 days a week for six months or more every year.
The company has a terrible public image that is unfortunately earned
No job security, I was fired on the spot after seven years with the company on a technicality.They had a zero tolerance on call avoidance, which was going into an unauthorized aux code ( example training) in order not to get the next call holding in the queue, one of the aux codes was ACW, after call work, which was authorized but would count against our occupancy so technically was NOT call avoidance, yet I was in ACW for almost two minutes to send an instant message to a co worker something I and others had done hundreds of times and were NEVER told it would be considered a violation of the call avoidance policy before I was fired for it on the spot.
Worked from home
Had to buy my own ergonomic mouse and keyboard even after taking company assessment that made it clear my wrist and shoulder issues were from not having correct form while using the standard issues equipment
It was a call center
Suggestions for improvement
- Give employees a decent raise so more will stay, so many of the issues the customers experienced were just due to simple agent errors, that would be resolved with experience, instead they just give more work to their seasoned agents, for example I was in 16 queues most new agents were in 1 or 2 max, so I ended up taking 200-300 more calls a month for the same pay.
What I like about the company
I felt like I was really helping people
What I dislike about the company
How much negative connotation every management communication had, like getting an email on any new policy always stated effective immediately and any one not in compliance would face disciplinary action up to and including termination.
The following benefits were offered to me
- Companyunited health group
- CitySan Diego
- Are you a Current or Former Employee?Former employee