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UnitedHealth Group:What's it like to work here?

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Review averages

  • 587 employees say

    Excellent (324)
    55.195911413969%
    Good (112)
    19.080068143101%
    Satisfactory (89)
    15.161839863714%
    Subpar (62)
    10.562180579216%
    3.75
  • 299 applicants say

    Excellent (92)
    30.769230769231%
    Good (86)
    28.76254180602%
    Satisfactory (64)
    21.404682274247%
    Subpar (57)
    19.063545150502%
    3.01

Reviews for UnitedHealth Group

Reviews - What employees say

3.75 Employees say
3.01 Applicants say
  • 14.Oct 2019
  • Employee

Company Culture

The mission statement sounds good but the reality is more my way or the highway

Support from management

We had a voice of the customer survey where the company routinely scored low on how likely are you to recommend our company, because it was a mail order pharmacy that had multiple issues in getting medications delivered in a timely manner, because of things like agent error, as employee turnover was high to routinely running out of stock on transplant medications etc and upper management decided that each agent needed to say whatever was necessary to raise those scores such as " just so you know the survey questions are only related to my conversation with you today and reflect on me directly " instead of actually fixing the issues, which I felt was unethical and my Direct manager would tell me she knew it wasn't fair as she wrote up my corrective action for refusing to say that.

Teamwork

My co workers were awesome

Freedom to work independently

We worked independently from home but all screens were recorded

Internal Communication

Mainly by emails, all vaguely threatening, mandatory overtime or working holidays no absences without doctor note or corrective action up to termination etc

Gender Equality

Seemed as if more men were promoted than women

Attitude towards older colleagues

Did not experience any agism

Career Development

It was on the employee to seek out advancement opportunities but with all the mandatory overtime there was no time

Overall compensation for your work

Starting pay is competitive, but six years of continually having an overall exceeds expectations on my annual review I never received higher than a 3 percent raise, and my health insurance premiums were raised almost that much each year

Office / Work Environment

Worked at home

Environmental Friendliness

Worked from home

Work-Life Balance

No such thing, not at all uncommon to have two hours mandatory overtime a day 5 days a week for six months or more every year.

Company Image

The company has a terrible public image that is unfortunately earned

Job Security

No job security, I was fired on the spot after seven years with the company on a technicality.They had a zero tolerance on call avoidance, which was going into an unauthorized aux code ( example training) in order not to get the next call holding in the queue, one of the aux codes was ACW, after call work, which was authorized but would count against our occupancy so technically was NOT call avoidance, yet I was in ACW for almost two minutes to send an instant message to a co worker something I and others had done hundreds of times and were NEVER told it would be considered a violation of the call avoidance policy before I was fired for it on the spot.

Handicapped Accessibility

Worked from home

Workplace Safety

Had to buy my own ergonomic mouse and keyboard even after taking company assessment that made it clear my wrist and shoulder issues were from not having correct form while using the standard issues equipment

Challenging Work

It was a call center

Suggestions for improvement

  • Give employees a decent raise so more will stay, so many of the issues the customers experienced were just due to simple agent errors, that would be resolved with experience, instead they just give more work to their seasoned agents, for example I was in 16 queues most new agents were in 1 or 2 max, so I ended up taking 200-300 more calls a month for the same pay.

What I like about the company

I felt like I was really helping people

What I dislike about the company

How much negative connotation every management communication had, like getting an email on any new policy always stated effective immediately and any one not in compliance would face disciplinary action up to and including termination.

Company Culture
1.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
3.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
3.00
Environmental Friendliness
3.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Handicapped Accessibility
3.00
Workplace Safety
1.00
Challenging Work
1.00
Inclusive / Diverse
4.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Paid time off is offered Life insurance is offered
  • Company
    united health group
  • City
    San Diego
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others
  • 12.Oct 2019
  • Employee

Freedom to work independently

Micromanaging is horrible. If your supervisor sees you are one minute late from break or lunch, they are texting, emailing, and instant messaging you like crazy pretending to see if you are ok , but really rushing you back on the phones. They expect you to take back to back calls without having a second to catch your breath and be prepared for the next call.

Overall compensation for your work

The reps do several roles in one and they hardly ever give you a raise. When they do, they expect you to jump for joy for 15 cents after two years or so.

Work-Life Balance

This company states they have a work-life balance, but if you are a customer service rep, it clearly does not apply. It is a big deal to take off even though you have PTO to do so. They are not concerned about you or your family's wellbeing and getting to doctor appointments. They are only concerned about the call volume. Workforce makes the schedule over a month in advance and deny your request if a date you need to be off comes up after the schedule has been made. You have to put up a fuss to get the schedule changed. They act like we can predict illness and appointments. Their so called flextime is a joke. They give you two hours if you need to leave and return and if you come back after the allowable two hours that will be an occurrence that can lead to being put on a correction action plan (CAP). I guess they don't take drive time and the wait at doctor's office into consideration with the two hours they give. Other departments give four which is reasonable, especially since you have to make it up that week.

Job Security

They constantly threaten reps with putting you on a correction action plan (CAP) if your metrics drop a little, which makes a person stress.

Suggestions for improvement

  • Management should actually listen to their employee's concerns when we take employee surveys and address the issues rather than ignoring them so they can focus on how much money the company makes and how much more they want to bring in.

What I like about the company

I enjoy being able to work from home.

What I dislike about the company

Micromanaging, compensation, work-life balance.

Company Culture
3.00
Support from management
2.00
Teamwork
3.00
Freedom to work independently
1.00
Internal Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
2.00
Overall compensation for your work
1.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
1.00
Challenging Work
1.00
Inclusive / Diverse
5.00

The following benefits were offered to me

Ability to work remotely is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    UnitedHealth Group
  • City
    N/A
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

Health and wellness programs is offered Employee discounts is offered
  • 02.Sep 2019
  • Employee

Company Culture

The company was a good company. I left the position due to the hours I worked, the commute to work, and the job itself was a job I took home with me in the sense that if I had a horrible call it stuck with me and I would be really cranky towards my family when I got home. The company itself was a good company to work for but I had a lot of other stresses going on in my life when I had that position that I just got to be too much for me.

Teamwork

yes they did encourage co-workers to work together.

Freedom to work independently

They position I worked in they trusted employees to work independently

Internal Communication

They did communicate changes well but expectations were a little on high side in order to provide great customer service

Work-Life Balance

I didn't feel like I was provided a suitable work life balance at that position which is one of the reasons I left the company

Challenging Work

Talking to members about their insurance plans and their claims was at times challenging because I was the middle person and when they didn't like the plan or that a claim was not paid and there was nothing I could do as that is how the plan was set up they took it out on the middle man which is a little bit of a stressful situation which can make things a little more on the challenging side

Suggestions for improvement

  • I can't think of anything at this time.

What I like about the company

The supervisor I had really worked with me anytime I had questions and she was a person who when something was going on I really felt I could go to.

What I dislike about the company

The commute, but I can't really use that as that was a decision I made. The hours were not my favorite as we did shift bids every 3 months and I usually did not like the hours I got as they did not work with me being a single mother.

Company Culture
3.00
Support from management
3.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall compensation for your work
3.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
2.00
Company Image
3.00
Job Security
3.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
3.00
Inclusive / Diverse
3.00

The following benefits were offered to me

401(k) is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    United Healthcare of Utah, Inc.
  • City
    Salt Lake City
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Others

The following perks were offered to me

On site cafeteria is offered Fitness center on site is offered

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Review averages

  • 587 employees say

    Excellent (324)
    55.195911413969%
    Good (112)
    19.080068143101%
    Satisfactory (89)
    15.161839863714%
    Subpar (62)
    10.562180579216%
    3.75
  • 299 applicants say

    Excellent (92)
    30.769230769231%
    Good (86)
    28.76254180602%
    Satisfactory (64)
    21.404682274247%
    Subpar (57)
    19.063545150502%
    3.01

kununu score comparisons

UnitedHealth Group
3.50
886 reviews

Industry average (Insurance)
3.45
57,876 reviews

kununu average
3.39
3,803,000 reviews