- University of Arkansas at (Little Rock, AR / United States)12.Mar 2018
Suggestions for improvement
- Not sure what improvements can be make across the entire university.
Do your employees’ stories about work reinforce your desired work culture and tout the characteristics of your best employees? Or do the work stories present a picture of a work culture that you know will undermine both your organization’s success and your employees’ success?
Working with a client a few years ago, the employee stories were strikingly different from what the organization wanted to hear. Rather than talking about their work mission of charitable contributions, after a near bankruptcy, the employees talked about bad hiring decisions, poor spending practices, and the organization’s failure to prosecute employees who were stealing.
The stories grew worse when bankruptcy was averted and the manager promised that by the next year, everyone would be driving a red convertible. This was his way of saying that the company was doing much better. He thought his words would reassure jittery employees.
The story had the opposite effect. The employees became fearful about the future of any organization he was leading.
They thought he was delusional. The power of that one story undermined any of the concurrent employee stories about their financial recovery, their mission of service, and their constant community volunteering.