- UPMC Children's HospitalNov23.Apr 2019
My teammates were awesome. We all helped each other if one got behind, we asked questions to make things go a little faster, most everyone got along. we were to call doctor's by their first name, which was awkward til I got used to it. I understand why, it was to make us feel neutral, no one is above anyone else. My job was kind of difficult. It was my teammates that got me through and made me want to wake up and go to work every da.
Support from management
I did not get support from my supervisor. we changed sstems, and it was very hard on my supervisor. She had attempted for me to take some of the blame. Til they watched me for a week. I did everthing as I was taught. She hated me more after they reprimanded her, and put her on leave. she never returned to that department.
Attitude towards older colleagues
I was one of them! They were very fair. They apologized to me when we had a problem. I was offered a promotion less than a year of my start date. It was an awesome place to work.
I was secretary of making appointments for about 8 doctors and 10 interns. It was very challenging to keep it balanced. When they got a new system, they thought I was just 'not getting it' but turned out I was doing everything I was told. I knew I was, but I was scared I'd lose my job. Turned out it fell on my supervisor's shoulders. She tried to put some of the blame on me. After some time off, they put her in a different department.
Suggestions for improvement
- I think they could have investigated without my knowing. Even though they never told me officially what they were doing, I knew. I felt dumb kinda feeling like I had to play along. In retrospect I don't know that it could have been done differently with the current policies that were in place. It all ended up going well. When I was hired, I was promised I'd do appointments for a while, then my job would change. Through talking to upper management, I thought they knew this, but they had no idea. So when I complained, when will my job change, I was reprimanded by my supervisor (who later ended up in alot of 'trouble'). But when I talked to upper management, I knew I would be ok because she should not have promised me something that she had no business promising me. I am grateful I had the trust and confidence that upper management saw in me that I didn't see in myself. It really boosted my confidence and once I was through this, I was able to work knowing that I was doing everything that was expected of me with confidence and pride. I'm grateful I went through that. It was hard but I learned VEry valuable lessons.
What I like about the company
It was kind of both positive and negative. I worked there when they changed their system. The system had many glitches. Long story short, my supervisor had a very hard time. Ended up she blamed me for alot. I was called out on it, and I was very honest and forward when I was questioned and watched. My teammates backed me up. I think some even went over her head to support me. She ended up having an unpaid leave. It was too much stress for her. I felt bad, but I can't because all I did was do what I was told. I was scared I'd lose my job, and I wasn't qued in on what was happening. I had to have faith in myself and I knew I was doing nothing wrong, but it was stressful. I hung in there. One day I showed up at work and my supervisor wasn't there. Later that week I was called into HR. I was expecting the worst. Turned out I was in there for them not only to apologize, but one of the doctors requested me as her personal secretary. I learned so much from that situation. I was to have faith and believe in myself, and to trust those who have your back. ended up I could not take that job, do to a disability that I still suffer from. It was always my dreeam to be a personal secretry to a doctor. Even though it didnt happen, I knew I still had achieveed m goals.
What I dislike about the company
I didn't like how I was treated by my supervisor. It was very stressful being constantly questioned, having 'secret callers', which were emploees posed as callinng for an appointment then calling back later to cancel, I was literally watched over my shoulder. I'm someone with low esteem, so this made me so nervous and because of that I know I could've done a better job. But what I did proved to be more than substantial. It was just difficult being under the microscope, and I wish they could have done it differently.
The following benefits were offered to me
- CompanyUPMC Children's HospitalNov
- Are you a Current or Former Employee?Former employee