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Employee Satisfaction

    • 3.2Overall compensation for your work
    • 3.6Job Security
    • 3.8Company Image
    • 3.6Career Development
    • 3.2Challenging Work
    • 3.8Company Culture
    • 3.4Internal Communication
    • 3.9Teamwork
    • 3.5Work-Life Balance
    • 3.4Support from management
    • 3.7Freedom to work independently
    • 4.0Office / Work Environment
    • 3.4Environmental Friendliness
    • 3.9Handicapped Accessibility
    • 3.9Workplace Safety
    • 3.9Inclusive / Diverse
    • 4.1Gender Equality
    • 3.4Attitude towards older colleagues

Companies are rated on kununu across 18 unique factors that fall into 4 categories. Since 2014, 78 employees rated this company with an average of 3.6 points.

Discover all 78 reviews

What employees say

Employees like

UO is very vocal about accepting everyone regardless of gender, sex, etc. UO also celebrates Pride month and we had exclusive clothing for it. I also worked with very diverse people - different ethnicities, sexual orientations, etc. Everyone was very accepting of each other.
I have no positive personal experiences to share about Urban Outfitters. I would not recommend this company to anyone. There are better retailers out there to gain experience. Management is unsupportive and lacks communication. There is no growth at Urban Outfitters whatsoever.
I felt extremely supported by my manager. We’d have quarterly meetings about my goals and how to obtain them. She helped me figure out my management style and held my accountable.
My boss has treated me very nicely since day one and always makes me feel welcomed. He always understands that I have a family outside of work and helps me work around any issues.
We have both company wide events and team events encouraging employees to interact and get along on a personal level. We are well taken care of.
What else do employees like? Discover 50 reviews

Employees don't like

The lack of manager to employee hierarchy. Sometimes it felt like management was TOO friendly with underling employees and if reprimanding was needed it felt like because of the lack of defined roles it was coming from an awkward place because the managers did exactly what they were telling you not to do - e.g. being late.
Also, you sometimes felt like management had no care whatsoever if something personal was happening in your life that was causing your travails; ...
I disapprove of the type of personal questions districts management & loss prevention asks when they know you're not involved in anything. You don't have to be insulting to get information.
The company as a whole takes care of their workers and gives ample opportunities to work at home office. It’s in house at each location that requires some help.
Half of the people that worked with me just didn’t care so i would have to clean up what they messed up or didn’t do and there was no recognition of doing either of those
I think they could do better to be a more green company. Employee pay rate is a joke, and leads to staff feeling unappreciated.
What else do employees not like? Discover 44 reviews

Suggestions for improvement

have upper management really be involved with developing management within stores, where environments do not vary so drastically. have all levels of management maintain a sense of professionalism at all times with other employees. management needs to be managers and not favor some because they are "friends". celebrate employees and not just levels of management, allow for employees and management to bond outside of the stores.
Better work life balance, no shifts where you close and then have to open. If you have Sunday/Monday off then please have Sunday off next week so you do not work more than 5 days in a row.
Make process more streamlined, increase display budget or don’t require as many builds
Not much? Um employees are paid cheaply the employers treat us as if we are replaceable
being paid more would incentivize more people to work there and do better work
What else do employees suggest to improve? Discover 77 reviews

Benefits & Perks

Here are the most voted perks & benefits as confirmed by 78 employees in their reviews.

  • Employee discountsEmployee discounts
  • 401(k)401(k)
  • Paid time offPaid time off
  • Vision and dental healthcareVision and dental healthcare
  • Flexible working hoursFlexible working hours
  • Employee eventsEmployee events
  • Life insuranceLife insurance
  • Pet-friendlyPet-friendly
  • ParkingParking
  • 401(k) Company Match401(k) Company Match
  • Easy access to public transportationEasy access to public transportation
  • On-site CafeteriaOn-site Cafeteria
  • Health and wellness programsHealth and wellness programs
  • Paid Parental leavePaid Parental leave
  • Desirable office locationDesirable office location
  • On-site fitness centerOn-site fitness center
  • Ability to work remotelyAbility to work remotely
  • Free snacks and drinksFree snacks and drinks
  • Stock or equity optionsStock or equity options
  • Relocation allowanceRelocation allowance
  • Flexible spending accountFlexible spending account
  • Vehicle allowanceVehicle allowance
  • Free mealsFree meals
  • Tuition assistanceTuition assistance

Best and worst factors

Best rated: Gender Equality


The best rated factor of Urban Outfitters is Gender Equality with 4.1 points (based on 4 reviews).

I’ve never felt lesser than.
A man was offered the same position as me but for more money which is ridiculous
Yes. There is no favoritism at UO
I never felt inferior/superior to the opposite sex.
What else do employees say about Gender Equality? Discover 4 reviews

Worst rated: Overall compensation for your work


The worst rated factor of Urban Outfitters is Overall compensation for your work with 3.2 points (based on 4 reviews).

Within 6 months of being hired and most certainly after a year of working for the Charlotte store, I was often given tasks - taking on rolls and duties assigned to senior employees - on my low wages. I trusted that my hard work would get me decent pay raises but it did not.
While Emeryville has one of the highest minimum wages in the country it still doesn't even out for what it costs to live here and how much we have to put up with concerning external theft and threats to our safety.
Yes. I got 11.50/hr and you get 40% regularly. A few times a year they have employee appreciation, meaning you can use your 40% off discount on sale priced items.
For the amount of work I had to do. I definitively think I deserved a higher wage. They would expect me to run after shoplifters. Um, hire a security guard...
What else do employees say about Overall compensation for your work? Discover 4 reviews

Career Development

Career Development rating


Career Development is rated with an average of 3.6 points (based on 4 reviews).

One of the reasons I transferred from Retail to the Digital building is because I didn't feel like I was valued or supported or encouraged to further my advancement with the company. My background is in clerical and Administrative Support and wasn't even considered for a position as an Administrative Assistant at Retail,only to find out that the girl who got the position was doing the same job I am now at the Digital building. It more than insulted me ...
UO is always open to advancing their employees in the company and moving them up.
I think you can advance if you work for it.
Favoritism makes it difficult to move up in the company.
What else do employees say about Career Development? Discover 4 reviews

Company Culture

Coming soon!
Traditional Culture
Modern Culture

The culture gauge ranges from traditional to modern and represents the company culture for this company as voted anonymously by the employees. We are still collecting opinions to present a fairer picture for you, our users.

Learn more about company culture