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  • Jan 8, 2016

Half a decade behind

company U.S. Bank
City Denver
Are you a Current or Former Employee? n/a
Position Others
Department Distribution/sales

Suggestions for improvement

  • The culture is so ingrained that regardless of what suggestions are made, they'll just be brushed aside.

I like about the employer

We have great customers, but unfortunately many of them are sold products and services that they have no need for and won't ever actually use all under the guise of meeting revenue targets.

I dislike about the employer

Technology is outdated. We are still using Internet Explorer 8 in production. ATM processes are antiquated, teller systems are outdated and cumbersome (number driven menus), wire process is inept as international wires take 20+ minutes to complete, compensation for non-managers continues to decline (even successful bankers are only making a fraction of what they used to make on incentive), stressful environment, too many internal numbers to call to help customers and when we do call there is a 10 to 40+ minute wait to talk to someone, inadequate staffing for customer needs (but we are essentially told to deal with it) while we are held to standards that should be in place for staff sizes that are 50% larger, overpromised (at least in my situation) about compensation and opportunity to bonus, too much turnover and it takes too much time to properly train replacements, no hire ahead philosophy, routinely held accountable by higher level managers for items that are outside of your scope to fix, no work/life balance, very cutthroat and very hostile between many peers (lack of teamwork) and many employees are willing to step on whoever they have to maintain their job or advance, constantly told to curb spending in the branch (no reimbursed mileage, no expenses outside of basic office supplies, stressfully short staffed and we can't hire, no customer service rewards, inadequate training, limited support)

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