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USAA

United States Industry Insurance
USAAUSAAUSAA
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Reviews for USAA

Reviews - What employees say

3.58 Employees say
0.00 Applicants say
  • 16.Sep 2016
  • Employee

I like about the employer

Great mission, great "foot soldiers," a lot of promises...

I dislike about the employer

...that never materialize if you're over 25. If so, they move you around from department to department until your job becomes meaningless or they just funnel you into their frontline management training machine whether you are good at it or not. Sadly, very few frontline managers have any business managing anything, much less people. The ones that do either get promoted or quit so you're left with some bozo who has no idea what you do on a daily basis and will judge your performance accordingly. A frustrating place to work.

Support from Management

EMG level leadership seems completely disconnected with the job dmands from front line employees

Suggestions for improvement

  • Front line customer contact is a meat grinder. Create more offline work to give your most important people a break. Focusing on phone availability is not the only metric you have.

I like about the employer

They care about customers above anything else.

I dislike about the employer

They care about customers above anything else to the detriment of the employees.

  • 26.Jan 2016
  • Employee
Company culture
0.00
Support from Management
4.00
Teamwork
0.00
Level of Autonomy
0.00
Communication
0.00
Gender Equality
0.00
Attitude towards older colleagues
0.00
Career Development
4.00
Overall Compensation for your work
4.00
Office/Work Environment
0.00
Eco-consciousness
0.00
Work-Life Balance
0.00
Company Image
0.00
Job security
4.00
Handicap Accessibility
0.00
Workplace Safety
0.00
Challenging Work
0.00
Inclusive/Diverse
0.00

Review averages

kununu score comparisons

USAA
3.58
8 reviews

Industry average (Insurance)
2.96
17,757 reviews

kununu average
3.13
1,405,000 reviews