- USAA Service Desk Via HCL17.Mar 2016
Support from Management
Customer Service is MOTTO but rush and not help is what they want, escalation is big there, no more than 12minutes calls. In that time building rapport and fix issue(s) is pretty hard, and if you sound like you're reading a screen, there goes the rapport and there's no going back.
Suggestions for improvement
- Listen and implement of TSR's.
I like about the employer
I love working for USAA but not HCL management.