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Employer Reviews

2.00
  • Mar 17, 2016

Sr analyst aka TSR

company USAA Service Desk Via HCL
City San Antonio
Are you a Current or Former Employee? Former job since 2016
Position Others
Department IT

Support from Management

Customer Service is MOTTO but rush and not help is what they want, escalation is big there, no more than 12minutes calls. In that time building rapport and fix issue(s) is pretty hard, and if you sound like you're reading a screen, there goes the rapport and there's no going back.

Suggestions for improvement

  • Listen and implement of TSR's.

I like about the employer

I love working for USAA but not HCL management.

Compare total score on kununu

This company in comparison to all other companies on kununu  based on 1,322,000 reviews

USAA Service Desk Via HCL
2.00
kununu average
3.18

This company in comparison to all other companies in its industry Other industries  based on 95,014 reviews

USAA Service Desk Via HCL
2.00
Average of Other industries
2.69