- USAA Service Desk Via HCLMar 17, 2016
City San Antonio
Are you a Current or Former Employee? Former job since 2016
Support from Management
Customer Service is MOTTO but rush and not help is what they want, escalation is big there, no more than 12minutes calls. In that time building rapport and fix issue(s) is pretty hard, and if you sound like you're reading a screen, there goes the rapport and there's no going back.
Suggestions for improvement
- Listen and implement of TSR's.
I like about the employer
I love working for USAA but not HCL management.