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USAA Service Desk Via HCL

United States Industry Other industries
USAA Service Desk Via HCLUSAA Service Desk Via HCLUSAA Service Desk Via HCL
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Reviews for USAA Service Desk Via HCL

Reviews - What employees say

2.00 Employees say
0.00 Applicants say
  • 17.Mar 2016
  • Employee

Support from Management

Customer Service is MOTTO but rush and not help is what they want, escalation is big there, no more than 12minutes calls. In that time building rapport and fix issue(s) is pretty hard, and if you sound like you're reading a screen, there goes the rapport and there's no going back.

Suggestions for improvement

  • Listen and implement of TSR's.

I like about the employer

I love working for USAA but not HCL management.


Review averages

kununu score comparisons

USAA Service Desk Via HCL
2.00
1 review

Industry average (Other industries)
2.69
116,586 reviews

kununu average
3.13
1,405,000 reviews