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Via Satellite, Inc.:What's it like to work here?

United States Industry Consumer Electronics
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Review averages

  • 1 employee says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.33
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Reviews for Via Satellite, Inc.

Reviews - What employees say

2.33 Employees say
0.00 Applicants say

Company Culture

The supervisors stopped commending employees after the introduction of mandatory sales metrics. The site manager tells techs and supervisors their job is to make the customer happy. Apparently telling a room full of underpaid workers, "leave if you don't like it", is a great start to good customer relations.

Support from management

Tech supervisors are forced to attend face to face meetings with out of touch middle management. They are sent to the gallows for technicians not meeting Dish's outrageous metrics. The tech supervisor's authority is trumped by the dispatch supervisor!

Teamwork

Although a field tech answers directly to a tech supervisor, dispatch ultimately decides what will happen. Techs are penalized for helping other techs on large installs due to production metrics.

Freedom to work independently

Techs have no say on allocation of work. In fact, don't count on rescheduling the last call if it is 10PM. The company and the tech gets dinged if a job is rescheduled. The area of focus is very clear for the tech, do everything possible to give the customer everything they ask for. Also, the tech is required to sell over $500 worth of marked up consumer electronics accessories or get a paycut.

Internal Communication

Techs can stay up to date with metrics relatively easily through a self service program. Site meetings are held regularly to inform field staff of equipment changes, process changes, and overall site performance. Complaints about routing fall on deaf ears.

Gender Equality

Like most occupations of this nature, women are few and far between but it is my understanding that they would have income equality.

Attitude towards older colleagues

Guys in their 50s are hired for tech and supervisor positions. Seniority offers a negligible per piece increase if a tech is elected to be a lead tech. Leads also get first pick on newer vehicles. In remote sites, leads are duped into running warehouse orders for the entire site.

Career Development

Development would be the wrong word. Besides making lead tech, techs only face further decreasing pay and increased responsibilities. It is obvious that the company just needs bodies in the field for a short period of time.

Overall compensation for your work

Considering that the responsibilities of a Via tech match those of a Dish tech with several years of experience and proper training, no the pay is inadequate. In fact, the "piece rate" is dropped depending on metric performance quarterly. So if I am doing 6 service calls at the companys top tier pay rate, I gross $180. If I do that same workload at the lowest pay scale, I gross $60. The majority of the company, for the record, can only meet metrics for the lowest pay rate. The only way to make money once stuck at that pay rate is from commission on overpriced electronics accessories. The Dish mastermind behind selling people this junk was very proud of himself for hawking his wares to an elderly woman in HUD housing. Unbelievable.

Office / Work Environment

Conditions are only as good as the house being worked in or on. It doesn't matter either way as the tech is forced to do it or get dinged on completion rate.

Environmental Friendliness

Everything is thrown into a dumpster that is already surrounded by trash. Metallic or semi metallic items are recycled at the main office. Volunteering in the community would be a sight to see.

Work-Life Balance

Mandatory 6 day work weeks come with no warning. This position is designed for someone with no family and no desire for a personal life. Calls are ran every day of the year.

Company Image

Intercept any phone conversation between techs and you will hear negativity. The morale is low and really projects hopelessness.

Job Security

Via Satellite is the only Dish representative in its respective area. To my knowledge, techs have never been laid off.

Handicapped Accessibility

As required by law, these facilities and accommodations are made.

Workplace Safety

There is no safety equipment provided or recommended and zero mention of OSHA standards. This is shocking as the job expects installation and service on roofs, working near power feeds, operating in confined spaces, minimizing exposure to dangerous RF energy, and operating a company vehicle.

Challenging Work

The work is quite challenging considering the installation standards. Techs can expect to perform residential and commercial video and internet installations. Techs are also expected to perform wallfishes, custom tv mounting, home theater installations, and LAN setup. Direct sales must be made often to meet metrics. Quality and quantity are equally desired. Elegant wiring schemes must be devised to quickly complete work.

Inclusive / Diverse

The company is not interested the slightest bit in the opinions of front line employees. They are considered expendable.

Suggestions for improvement

  • Get rid of tiered pay system or just admit to guys that you only want to pay them $8/hour.

What I like about the company

Company vehicle, work phone cleared for personal use, challenging work.

What I dislike about the company

Pay is horrible, must purchase all tools and diagnostics equipment, work is dangerous, and the trickle down of Dish's corrosive and hateful culture.

Company Culture
1.00
Support from management
2.00
Teamwork
2.00
Freedom to work independently
2.00
Internal Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall compensation for your work
1.00
Office / Work Environment
2.00
Environmental Friendliness
2.00
Work-Life Balance
2.00
Company Image
1.00
Job Security
5.00
Handicapped Accessibility
4.00
Workplace Safety
1.00
Challenging Work
4.00
Inclusive / Diverse
2.00
  • Company
    Via Satellite, Inc.
  • City
    Front Royal
  • Are you a Current or Former Employee?
    Former job since 2014
  • Position
    Others
  • Department
    Production

The following perks were offered to me

Vehicle allowance is offered

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Review averages

  • 1 employee says

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (1)
    100%
    Subpar (0)
    0%
    2.33
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Via Satellite, Inc.
2.33
1 review

Industry average (Consumer Electronics)
3.28
46,227 reviews

kununu average
3.30
2,677,000 reviews