- Via Satellite, Inc.11.Dec 2015
The supervisors stopped commending employees after the introduction of mandatory sales metrics. The site manager tells techs and supervisors their job is to make the customer happy. Apparently telling a room full of underpaid workers, "leave if you don't like it", is a great start to good customer relations.
Support from management
Tech supervisors are forced to attend face to face meetings with out of touch middle management. They are sent to the gallows for technicians not meeting Dish's outrageous metrics. The tech supervisor's authority is trumped by the dispatch supervisor!
Although a field tech answers directly to a tech supervisor, dispatch ultimately decides what will happen. Techs are penalized for helping other techs on large installs due to production metrics.
Freedom to work independently
Techs have no say on allocation of work. In fact, don't count on rescheduling the last call if it is 10PM. The company and the tech gets dinged if a job is rescheduled. The area of focus is very clear for the tech, do everything possible to give the customer everything they ask for. Also, the tech is required to sell over $500 worth of marked up consumer electronics accessories or get a paycut.
Techs can stay up to date with metrics relatively easily through a self service program. Site meetings are held regularly to inform field staff of equipment changes, process changes, and overall site performance. Complaints about routing fall on deaf ears.
Like most occupations of this nature, women are few and far between but it is my understanding that they would have income equality.
Attitude towards older colleagues
Guys in their 50s are hired for tech and supervisor positions. Seniority offers a negligible per piece increase if a tech is elected to be a lead tech. Leads also get first pick on newer vehicles. In remote sites, leads are duped into running warehouse orders for the entire site.
Development would be the wrong word. Besides making lead tech, techs only face further decreasing pay and increased responsibilities. It is obvious that the company just needs bodies in the field for a short period of time.
Overall compensation for your work
Considering that the responsibilities of a Via tech match those of a Dish tech with several years of experience and proper training, no the pay is inadequate. In fact, the "piece rate" is dropped depending on metric performance quarterly. So if I am doing 6 service calls at the companys top tier pay rate, I gross $180. If I do that same workload at the lowest pay scale, I gross $60. The majority of the company, for the record, can only meet metrics for the lowest pay rate. The only way to make money once stuck at that pay rate is from commission on overpriced electronics accessories. The Dish mastermind behind selling people this junk was very proud of himself for hawking his wares to an elderly woman in HUD housing. Unbelievable.
Office / Work Environment
Conditions are only as good as the house being worked in or on. It doesn't matter either way as the tech is forced to do it or get dinged on completion rate.
Everything is thrown into a dumpster that is already surrounded by trash. Metallic or semi metallic items are recycled at the main office. Volunteering in the community would be a sight to see.
Mandatory 6 day work weeks come with no warning. This position is designed for someone with no family and no desire for a personal life. Calls are ran every day of the year.
Intercept any phone conversation between techs and you will hear negativity. The morale is low and really projects hopelessness.
Via Satellite is the only Dish representative in its respective area. To my knowledge, techs have never been laid off.
As required by law, these facilities and accommodations are made.
There is no safety equipment provided or recommended and zero mention of OSHA standards. This is shocking as the job expects installation and service on roofs, working near power feeds, operating in confined spaces, minimizing exposure to dangerous RF energy, and operating a company vehicle.
The work is quite challenging considering the installation standards. Techs can expect to perform residential and commercial video and internet installations. Techs are also expected to perform wallfishes, custom tv mounting, home theater installations, and LAN setup. Direct sales must be made often to meet metrics. Quality and quantity are equally desired. Elegant wiring schemes must be devised to quickly complete work.
Inclusive / Diverse
The company is not interested the slightest bit in the opinions of front line employees. They are considered expendable.
Suggestions for improvement
- Get rid of tiered pay system or just admit to guys that you only want to pay them $8/hour.
What I like about the company
Company vehicle, work phone cleared for personal use, challenging work.
What I dislike about the company
Pay is horrible, must purchase all tools and diagnostics equipment, work is dangerous, and the trickle down of Dish's corrosive and hateful culture.
- CompanyVia Satellite, Inc.
- CityFront Royal
- Are you a Current or Former Employee?Former job since 2014