- Via Satellite, Inc.11.Dec 2015
The supervisors stopped commending employees after the introduction of mandatory sales metrics. The site manager tells techs and supervisors their job is to make the customer happy. Apparently telling a room full of underpaid workers, "leave if you don't like it", is a great start to good customer relations.
Support from Management
Tech supervisors are forced to attend face to face meetings with out of touch middle management. They are sent to the gallows for technicians not meeting Dish's outrageous metrics. The tech supervisor's authority is trumped by the dispatch supervisor!