- Visa International, Inc24.Nov 2015
You start at the lowest level they have positions available as time goes on but nothing encouraging far as from management. It was more of a job of who you knew in order to get up to the next level not really based on how you did the job sadly.
Office / Work Environment
The computers worked great but you have to bring your own wipes for the computers and desk since most of the time we all shared equipment and some employees acted like they was at home. The task matched up to what we needed to do to help customers. Well while I was their they was sort of up to date but running windows xp which has a major security issues. Ventilation had air pumping but a lot dust and not able to open windows and lighting was good but in a call center noise can get high when everybody is taking calls at once.
No climate protection was a issue never talked about or cared about. Fair trade not really dealt with in this type of industry.
Sometimes you couldn't take vacation hours because of so much happening with the clients and work hours can change at anytime or any day. Yes peer pressure mostly from managers looking for people to work odd hours to cover a lot Phone calls.
It was great to help people with problems of accounting and such but sometimes can be a real pressure cooker.
Inclusive / Diverse
Opinions was supported through team meetings and able to talk with co workers and mangers.
Suggestions for improvement
- Care more about employees and give them more chances to move up the latter rather then keeping them in one place. Also if you going to be outsourced offer more options for American employees instead of just leaving them with less options and not a lot of pay.
What I like about the company
The benefits was great the paid time off was wonderful and when I didn't do overtime the hours was great. The location was close by in my city so traffic wasn't a major concern as well.
What I dislike about the company
Sometimes the hours would get odd covering for other peoples shifts. The chances of advancement in the company was tough and mostly about who you knew and some managers didn't really like to let certain folks evolve. Also when a company ends up going over seas they didn't offer much more pay or other incentives to keep people as they left the country.
The following benefits were offered to me
- CompanyVisa International, Inc
- CityOwings Mills
- Are you a Current or Former Employee?Former job since 2010