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Vision Works:What's it like to work here?

United States Industry Hospital & Health Care
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Review averages

  • 19 employees say

    Excellent (5)
    26.315789473684%
    Good (7)
    36.842105263158%
    Satisfactory (5)
    26.315789473684%
    Subpar (2)
    10.526315789474%
    3.45
  • 2 applicants say

    Excellent (1)
    50%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    50%
    2.90

Reviews for Vision Works

Reviews - What employees say

3.45 Employees say
2.90 Applicants say

Suggestions for improvement

  • -Stop giving bad attitude customers whatever they want. It enables them. -Shorten store hours. There's not enough staff to cover 7 days a week with long hours -Stop commission, or at least lesson it, and pay a higher hourly rate. -Stop punishing stores for bad sales when it's corporate's fault for setting the prices/promotions.

What I like about the company

I was promoted to a manager after my 90 training period. My general manager trusted me to make decisions independently and supported me. I was with the company for almost three years. It was my first "real" job and the management experience made me a stronger person and better employee.

What I dislike about the company

The policies were inconsistent. Certain things were not allowed, like discounts or warranty regulations. But if a customer acted angry enough, corporate would bend over backwards for them, going against everything. If we would make the decision to honor the customer's unreasonable demands before we contact corporate, we'd be in trouble for breaking policy. But if the customer called corporate, we got in big trouble for costing the company money. Also, overtime was never approved despite a staffing issues at all locations. When I had to go to urgent care because I was sick, there was no one to work, couldn't get ahold of any manager except one that was going into overtime, unless I came back after going to the doctor. I was so sick, but I had to come back so my coworker wouldn't get written up. The territory directer just said she "felt bothered" by us reaching out to her to ask for overtime permission or store assistance.

Company Culture
2.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
1.00
Internal Communication
2.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
3.00
Overall compensation for your work
2.00
Office / Work Environment
3.00
Environmental Friendliness
1.00
Work-Life Balance
1.00
Company Image
2.00
Job Security
2.00
Handicapped Accessibility
2.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive / Diverse
2.00
  • Company
    Visionworks
  • City
    Greendale
  • Are you a Current or Former Employee?
    n/a
  • Position
    Employee

Suggestions for improvement

  • Some times other associates have a negative energy that kills moral. I am a possitive person and rather focus on that then hear anyone have negative comments. Some also don't have the same work ethic I do (I actually like to work and stay busy), and actually tell me, "you make me look bad, because your excellent with customer service." Honestly, if that was a compliment I rather of them not saying anything at all. Previously they had a dress code, that they slightly changed to make it more comfortable for employees. One thing they didn't change was footwear (have to wear dress shoes) I think employees who are standing on their feet for 9-12 hours a day should be able to wear comfortable footwear like sneakers. Having music play in the background, opposed to the silence we have now. Its the little things that make the day a little better than before.

What I like about the company

I've learned so much about the optical field. I also have become very knowledgeable about insurance companies and what each one offers. Before working for them, I had no clue about Insurances. Every day, theres something interesting that goes on that keeps me motivated and engaged. Multitasking keeps me busy and the day goes quickly, and I always feel the sence of accomplishment.

What I dislike about the company

I wish they offered more benifits to employees. Child Care Reinbursement. Hassel free Flexible Spending. Paid maternity/paternity leave (as of right now you use your earned vacation time in place of). I am sure theres more, but thats all I can think of at the moment.

Company Culture
4.00
Support from management
4.00
Teamwork
4.00
Freedom to work independently
4.00
Internal Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
4.00
Overall compensation for your work
4.00
Office / Work Environment
4.00
Environmental Friendliness
4.00
Work-Life Balance
4.00
Company Image
4.00
Job Security
4.00
Handicapped Accessibility
4.00
Workplace Safety
4.00
Challenging Work
4.00
Inclusive / Diverse
4.00
  • Company
    Visionworks, Inc.
  • City
    Framingham
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • 16.Nov 2017
  • Employee

Company Culture

Morale has been in the toilet here for years. Turnover is high. Corporate is out of touch. Unless you work in the lab or are a licensed optician, you'll get paid as much as you'd get at McD's and work twice as hard.

Support from management

Some of the store GMs and retail supervisors are helpful but it depends on the person. Upper and middle management doesn't want to hear from you. If you reach out to address an issues, the standard (and only) response is, "Thank you for reaching out about this. We are currently working on a solution." This generally means, "We're waiting for you to get fed up and quit so we can hire someone for less money to do your job."

Teamwork

Lab people are generally helpful. If the lab wants help, it really depends on who's working and if they feel like it.

Freedom to work independently

In the lab they generally leave you alone. On the retail floor, not so much. If you're an optician, they'll hound you relentlessly to sell AR, sell multiples, sell whatever it is corporate wants you to sell.

Internal Communication

I can't tell you the number of times they changed my schedule as a lab traveler and never gave me an updated schedule. I'd get to work and someone would call me an hour later asking where I was because they can't be bothered to tell you, "Hey, we changed your schedule."

Work-Life Balance

This is the only job I've ever had where I can't be virtually guaranteed a day off with ample (two weeks) notice. You need to request time about 4 months in advance. I had to stop playing in bands because I had no likelihood of getting weekends off to perform. I missed birthday parties for my loved ones and their kids.

Company Culture
1.00
Support from management
1.00
Teamwork
2.00
Freedom to work independently
3.00
Internal Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall compensation for your work
3.00
Office / Work Environment
1.00
Environmental Friendliness
2.00
Work-Life Balance
1.00
Company Image
1.00
Job Security
3.00
Handicapped Accessibility
2.00
Workplace Safety
4.00
Challenging Work
1.00
Inclusive / Diverse
3.00

The following benefits were offered to me

401(k) is offered Flexible spending account is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Visionworks, Inc
  • City
    East Greenbush
  • Are you a Current or Former Employee?
    Former employee
  • Position
    Employee
  • Department
    Production

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Review averages

  • 19 employees say

    Excellent (5)
    26.315789473684%
    Good (7)
    36.842105263158%
    Satisfactory (5)
    26.315789473684%
    Subpar (2)
    10.526315789474%
    3.45
  • 2 applicants say

    Excellent (1)
    50%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    50%
    2.90

kununu score comparisons

Vision Works
3.39
21 reviews

Industry average (Hospital & Health Care)
3.28
98,583 reviews

kununu average
3.32
2,946,000 reviews