- Visionworks06.Aug 2018
Suggestions for improvement
- -Stop giving bad attitude customers whatever they want. It enables them. -Shorten store hours. There's not enough staff to cover 7 days a week with long hours -Stop commission, or at least lesson it, and pay a higher hourly rate. -Stop punishing stores for bad sales when it's corporate's fault for setting the prices/promotions.
What I like about the company
I was promoted to a manager after my 90 training period. My general manager trusted me to make decisions independently and supported me. I was with the company for almost three years. It was my first "real" job and the management experience made me a stronger person and better employee.
What I dislike about the company
The policies were inconsistent. Certain things were not allowed, like discounts or warranty regulations. But if a customer acted angry enough, corporate would bend over backwards for them, going against everything. If we would make the decision to honor the customer's unreasonable demands before we contact corporate, we'd be in trouble for breaking policy. But if the customer called corporate, we got in big trouble for costing the company money. Also, overtime was never approved despite a staffing issues at all locations. When I had to go to urgent care because I was sick, there was no one to work, couldn't get ahold of any manager except one that was going into overtime, unless I came back after going to the doctor. I was so sick, but I had to come back so my coworker wouldn't get written up. The territory directer just said she "felt bothered" by us reaching out to her to ask for overtime permission or store assistance.
- Are you a Current or Former Employee?n/a