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iHerb:What's it like to work here?

United States,  3 locations Industry Pharmaceuticals/Biotech
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Review averages

  • 10 employees say

    Excellent (7)
    70%
    Good (1)
    10%
    Satisfactory (2)
    20%
    Subpar (0)
    0%
    4.15
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Company summary

iHerb sells nutritional supplements and other healthy products both domestically and internationally. A rapidly-expanding business, iHerb carries one of the largest selections of high quality nutritional products in the world. Since 1996, iHerb has striven to enhance your online shopping experience. Initially, our company promoted the benefits of the herb St. John's Wort; hence the name: iHerb. We believe iHerb offers the best overall value for healthy products anywhere. Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations by loyal, satisfied customers. With our advanced e-commerce platform you'll find features such as speedy re-ordering and up-to-the-minute stock information. Plus, you can browse more than 35,000 products made by more than 1000 well-known, respected brands. iHerb is certified by NSF International as a Good Manufacturing Practices facility.    

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Numbers

Employees

500 - 1,000 employees

Company info

Who we are

Products, services

  • Supplements 
  • Herbs
  • Bath
  • Beauty
  • Grocery
  • Baby
  • Sports
  • Home
  • Pets


Company outlook

Our vision is to be the dominant health and wellness brand globally and to provide the best value for natural products. Since 1996, iHerb has been on a mission to provide the best overall value for healthy products to our customers. We've done this by using our advanced e-commerce platform, plus two state-of-the-art warehouses in California and Kentucky, to ensure our customers receive the best quality, price, and convenience. 


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Benefits

Perks of Working at iHerb

Our California locations offer discounted tickets to area theme parks such as Disneyland and Sea World. Other locations offer ride-share benefits from commuters, and discounts at Weight Watchers. Many locations offer discounts on movie tickets, car rentals, and even services like mobile phone service discounts. 

Regardless of your specific location, iHerb offers all employees the opportunity to save up to 25% on all purchases at iHerb.com. If you enjoy a healthy lifestyle, you should consider iHerb. iHerb offers a unique combination of workplace experiences, wages, benefits, and perks to keep you and your family happy and healthy. 

  • 240 pounds of fruit consumed by employees per week 
  • 140 games of Pac Man played by iHerb employees per week 
  • 800 cups of coffee brewed by iHerb employees per week
  • 400 snack packs consumed by employees per week


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3 Locations

For applicants

Videos

iHerb Careers
Dr. Michael Murray Recommends Shopping at iHerb
iHerb Open Space School in Cambodia

Who we are looking for

Preferred skills

We offer career opportunities in the following areas: 

  • Customer Service 
  • Business Analysis
  • IT
  • Software Development
  • Human Resources
  • Maintenance 


View current job openings here and join iHerb today. 


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What we offer

What is special about working for us?

Just see what our employees have to say. 


iHerb Values Its Employees

"iHerb delivers quality products quickly in a responsible green manner. The company values its employees and I appreciate how challenging and fulfilling my work is because I am able to be a part of producing innovative new products." -Brian C. 


We Work Hard

"iHerb has high expectations for all employees and departments, and appreciates and values that we are all dedicated to working hard to obtain the goals that are set. This is probably the best company when it comes to knowing how to say thank you to their employees." -Amber D. 


We're Friendly

"iHerb is a friendly, ethical, fast-growing company that is committed to helping people live healthier lives. Every day I am motivated by the responsibility of high expectations for myself and others with the opportunity to be creative and solve problems." -Assia M. 


Growth & Self-Improvement 

"I have learned more working at iHerb than at any other company. iHerb values ambition and encourages growth and self-improvement in a high-tech friendly environment. I am provided the tools I need to problem-solve effectively and help improve process." -Brad O. 



What else should applicants know about us?

iHerb is committed to helping great causes worldwide. Just as we strive to offer the best value for all our online products, we seek to find and fund the best opportunities for donations— the ones that make a lasting difference. 

We feel that children's education is an area where we can have an immediate and sustainable impact. Currently, we are making contributions to build and support schools in Cambodia, giving over $40,000.00 per month through New Hope Cambodia. 

The results tell the story. iHerb-sponsored schools are currently benefiting more than 2,000 preschool and primary school students. Our focus is on English, math, and computer science courses, ones that provide practical skills, lasting value, and one of the highest ROC!


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Application advice

Expectations of applicants

iHerb drives the value of total transparency during the "Candidate Experience." Our belief is that the relationship between the candidate and employer should be mutually beneficial. As an "Employer of Choice," we pride ourselves in our ever growing pursuit to maintain a transparent, inclusive and diverse working environment where our employees are empowered and supported. iHerb is a global health and wellness retailer, paving a culturally rich and diverse workforce filled with a variety of languages and sub-cultures sprinkled throughout our various locations.


Preferred application method

Selection process

Typically, iHerb follows the below process for selecting a candidate:

  • Phone Interview
  • 1st in-person Interview
  • 2nd in-person Interview
  • iHerb will offer the individual the job verbally
  • iHerb will send an offer letter
  • Drug Test and Background Verification

FAQ

Does iHerb offer Paid Time Off or Flexible Time Off?

iHerb offers Paid Time Off (PTO) immediately to our hourly employees once they are hired. PTO is accrued on a weekly basis.

Flexible Time Off (FTO) is offered to our salary employees.

What is the company culture like at iHerb?

iHerb offers a friendly and fun atmosphere! Enjoying the comforts of home, our employees enjoy ergonomic desks and chairs, community inspired working areas, free flowing hot beverage service stations, fresh fruit delivered daily, and best of all company events that feature talent shows and food trucks. The diverse and inclusive environment lends itself to the strong support of ones individuality! The "come as you are attitude" encourages a relaxed and casual attire - "Do you have a geeky tee-shirt that no one else likes? Sport it with your jeans and come on in!!!"

What benefits does iHerb offer?

iHerb currently pays 75% of the health, dental and vision insurance benefits cost for both the individual and their immediate family members. Team Members become eligible for insurance benefits on the 1st of the month following their hire date.

iHerb offers two benefits to aid in supporting the retirement needs of our team members.

Safe Harbor 401(k)

Profit Sharing plan

Can you grow with iHerb?

The growth at iHerb is exponential!!! At iHerb we realize that there isn't a better selection of "top talent," then those who currently work here....Therefore all open Career Opportunities are offered internally!!!! Only after all internal candidates are exhausted, will iHerb look to outside candidate pools. Our end goal is to find talented individuals who are passionate and driven - in an effort to work harmoniously together to achieve optimal success.

Reviews for iHerb

Reviews - What employees say

4.15 Employees say
0.00 Applicants say
  • 15.Dec 2016
  • Employee

Company Culture

Comfort

Support from management

Not always

Freedom to work independently

Yes

Internal Communication

Sometime

Gender Equality

Yes

Attitude towards older colleagues

Yes

Career Development

No

Overall compensation for your work

Same as other people

Environmental Friendliness

No

Work-Life Balance

No

Company Image

Guess so

Job Security

I sure I have stable job

Handicapped Accessibility

Yes

Workplace Safety

Yes

Challenging Work

Not alway

  • 08.Dec 2016
  • Employee
Company Culture
5.00
Support from management
5.00
Teamwork
5.00
Freedom to work independently
5.00
Internal Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall compensation for your work
5.00
Office / Work Environment
5.00
Environmental Friendliness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job Security
5.00
Handicapped Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive / Diverse
5.00
  • 07.Dec 2016
  • Employee
Company Culture
2.00
Support from management
1.00
Teamwork
3.00
Freedom to work independently
0.00
Internal Communication
4.00
Gender Equality
1.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall compensation for your work
4.00
Office / Work Environment
1.00
Environmental Friendliness
0.00
Work-Life Balance
4.00
Company Image
0.00
Job Security
1.00
Handicapped Accessibility
1.00
Workplace Safety
1.00
Challenging Work
3.00
Inclusive / Diverse
1.00

Review averages

  • 10 employees say

    Excellent (7)
    70%
    Good (1)
    10%
    Satisfactory (2)
    20%
    Subpar (0)
    0%
    4.15
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

iHerb
4.15
10 reviews

Industry average (Pharmaceuticals/Biotech)
2.96
37,518 reviews

kununu average
3.18
2,228,000 reviews