- World Duty Free Group04.Dec 2015
I will just say that the work culture needs a lot of improvement. You can freely discuss any topics with your coworker however the moment a supervisor comes around there is tension in the air you can cut. As if the employees are scared to say something to offend the supervisors. And do do expect a lot of feedback from them as well on your work habits.
Support from management
Perfection, your bosses will continuously ask that of you here including when the airport is jammed pack with delayed flights. While you also need to work the register with a two person team.
Generally all the coworkers will help to get the task done and will give you advise when needed. Also there are a few employees that have been there for a while so they understand the procedures moreso than new employees.
Freedom to work independently
Rules are usually set by the managers and are expected to be followed to a T. As for it being fair in responsibility yes when it comes to your coworkers.
For the few months I had been there, there had been no meetings with the employees to discuss profit or any protocol changes. As for actual communications we had to use the store phones and sometimes the supervisor on shift would not be available for a significant period of time.
Men and women have the same chances for work here
Attitude towards older colleagues
I have seen a few elderly ladies working at this job and it seems like they are placed at appropriate places.
Do not expect to be promoted anytime soon in this company. You have either been there since you were 21 on the 1990s or you came into the company as a supervisor. And besides the supervisor position all you have are the sales associates right under them so there is not a lot of room for promotions.
Overall compensation for your work
Your wages are paid on time and you do get benefits but that's if you have been there for at least 6 months.
Office / Work Environment
This company owns a few store in the airport and I have been to a few. For the most part they are all clean and get cleaned daily. However there are a few fridges that should be replaced as they are old and look as if they have this weird black substance. And a lot of their paperwork has the previous' companies logos which seems a little unprofessional since it has been a while since the company was bought out.
This is an issue I am not so sure on as the company has never really discussed it with the new employees.
You get a 10 point strike and each time you call off it is 3 points if it is without notice or without a doctors note. And as I have learnt for the first 6 months of being employed you're earning your vacation time and even then some employees have never been cleared to take vacation time for unknown reasons to myself even though they had worked there for 7+ years. Your shifts can change unexpectedly every so often so it can go from being part time to a full time enployee or vice versa. And with families it's usually only when you have a very young child when they will consider the hours you work.
Not a lot of customers know that the company is even called World Duty Free Group only because the company owns multiple stores in the airport in which case they will use the stores name instead of the actual company name.
It seems as though there have been employees there for years mainly due to the benefits so it seems as though your job is stable if you remain with the company
This is an airport so it has elevators and ramps where needed.
Proud yes, but challenged no. I myself am a perfectionist so I love to see that my work environment is perfect at the end of my shift or at least orderly however there is not much of a challenge as it's mainly restocking shelves and greeting and assisting customers.
Inclusive / Diverse
There is a bit of a diversity but there is a lot of Filipinos at this airport as oppose to any other race, which is not a bad thing, it's just something unexpected for me going into the airport at first. And as for diverse opinion makings, I cannot really say as the supervisors make those decisions so it's safe to say it's not all that diverse with the entire company.
Suggestions for improvement
- The biding system needs to demolished, it's unfair for everyone. Especially for the new employees, these days college students are looking for jobs with great benefits like this however the lack of a flexible schedule makes it impossible to withstand the working conditions and school life. Also there is a lack of community which can even be seen even with the employees that have been there longer. They had described how the supervisor would arrive before everyone to check each store to see what was needed for the day. And that they used to have company gatherings once in a while to boost their employees spirits. The company also apparently had free lunch for the employees. All of this information is coming from the older employees. So it seems that this company just needs to revise their policies because a team is only as strong as its weakest link.
What I like about the company
The pay was great.
What I dislike about the company
The biding system and the lack of community.
The following benefits were offered to me
- CompanyWorld Duty Free Group
- CityOakland, CA
- Are you a Current or Former Employee?Former job since 2015