- X Cel Energy12.Jan 2016
The company often runs rewards and programs for employees, and frequent meetings would always include what everyone was doing well. The morale was lacking with some employees, and made for a somewhat boring environment.
Support from management
"Team Leaders" were always very knowledgable and willing to help.
Most anyone was willing to help any time you needed it. It was challenging to get a specialist/supervisor on the line, as it seemed they were either always busy or not in the office.
Freedom to work independently
Calls are all routed to the appropriate person automatically. You can place yourself out of taking calls, but they keep track of every second, so it may count against you.
The communication was very good here, possibly too good. With the majority of communication through email, having to delete over 300 emails after being off for the weekend was rather annoying. Any little thing that happened within the company was automatically emailed to everyone.
Everyone was judged only by their performance and qualifications.
Attitude towards older colleagues
Everyone was treated fairly, regardless of age.
Opportunity for advancement was available, and team leaders were there to help steer you the right way if you were interested.
Overall compensation for your work
Pay was ok, nothing special. We did have an opportunity for a shift differential for later shifts, and the standard 1.5 OT/2.0 Holidayt.
Direct deposit, always on time.
Bennefits were good. They were available right away, and included all insurances for a fee, free life insurance, 401K w/ Compwny Match, Etc. Very good Bennefits for an entry level, off the street job.
Office / Work Environment
The working conditions were decent. Equipment was all fairly new, minus some lack of automation in the software. The office did seem somewhat crowded on busy days, and there was always a shortage of chairs on busy days as well.
As a utility company, they are very aware as to the environment, and I would say it is one of their top concerns, not just some marketing scheme. All management was very concerned with it.
You will work odd hours, possibly have your days off split, and your vacation all depends on what is available. Everything is computerized, including a computerized shift swap board.
Most employees talked highly of the company. I felt proud to work for the company.
Very secure job, they do not do layoffs or pay cuts.
Accessibility and accommodations for anyone with any disability, even as little as an uncomfortable chair, was available and encouraged.
The company's number one goal is safety. From sitting in your chair, to walking in the parking lot, everything was all about safety first.
It is definitely challenging right out of training. There are many regulations, and as a regulated utility, you must be careful as to what you promise a customer, as there is not as much flexibility as there would be with a non regulated business. After a while, some tasks become normal, boring tasks, but you wind up with some interesting calls occasionally.
Inclusive / Diverse
People were hired, promoted, and paid based only on their performance and qualifications.
Suggestions for improvement
- Find a solution to trim down the amount of useless emails per day. Make call center employees feel more engaged and interested.
What I like about the company
Bennefits & Easy Access To Employee Resources
What I dislike about the company
Very Corporate/Boring Office Environment
The following benefits were offered to me
- CompanyX Cel Energy
- CityEau Claire
- Are you a Current or Former Employee?Former job since 2014