- Xerox-ACS Division23.Nov 2015 (Last edit 24.Nov 2015)
Felt there was some race issues and issues against older workers there. Very critical and seemed to find fault.
Suggestions for improvement
- Send all to leadership training including the Call Center Administration. Teach them basic skills in interacting and human resource skills.
I like about the employer
Fun days, dress up days and events, potlucks. Could provide a fun atmosphere for employees.
I dislike about the employer
Poorly managed. Poor communication from upper management to employees. Unprofessionalism. Upper management projected poor management skills and image and did not behave professional nor impartial. Played favorites. Pay was very low for trainers. They received the same compensation as customer service reps that they trained. Hourly rate not equal to other training positions in the area at all. 30 minute lunches was difficult and hard to get longer lunch hours. Difficult to get time off for appointments. Attendance criteria hard to maintain for many especially those with chronic health issues or sick child issues.