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Xerox:What's it like to work here?

United States Industry Printing/paper/packaging
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Review averages

  • 379 employees say

    Very good (63)
    16.622691292876%
    Good (68)
    17.941952506596%
    Satisfactory (103)
    27.176781002639%
    Sufficient (145)
    38.258575197889%
    2.56
  • 5 applicants say

    Very good (4)
    80%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Sufficient (1)
    20%
    3.83

Other company profiles

Reviews for Xerox

Reviews - What employees say

2.56 Employees say
3.83 Applicants say
  • 31.Jan 2017
  • Employee

Suggestions for improvement

  • Make the employee important again. When I started the employee was valued and coveted. Now it is all about how lean you can run and how to please the board. A top down review of all processes and practices would be very interesting. Stop hiring cast offs from the competition, they were let go for a reason. Properly vetted CEO would have saved this company and prevented the company killing split. When push came to shove, the former CEO rolled over and gave into corporate raiders resulting in the loss of 3 board seats and forcing the split. Stop masking off shoring of US jobs as being a "global company".

I like about the employer

Great people overall. Can be challenging and rewarding.

I dislike about the employer

Poor upper management. Little consideration for employees. Poor ideas by upper management has lead to what the company is now.

Company culture
2.00
Support from Management
1.00
Teamwork
3.00
Level of Autonomy
3.00
Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall Compensation for your work
3.00
Office/Work Environment
2.00
Eco-consciousness
2.00
Work-Life Balance
3.00
Company Image
2.00
Job security
1.00
Handicap Accessibility
5.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive/Diverse
3.00

The following benefits were offered to me

401(k) is offered Life insurance is offered
  • company
    Xerox
  • City
    Norwalk
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Management/executive staff
  • Department
    Marketing/product management

There are no statements for this review yet.

Official company statement

The review above has been updated on Jan 31, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 19.Jan 2017 (Last edit 27.Jan 2017)
  • Employee

Support from Management

When you ask a member of management for help or approach them with an issue they blow you off and won't help at all.

Teamwork

The drama in this place is worse than high school. No one helps anyone else do anything.

Communication

Every week a new rule is being implemented. From clock in times and over time to training and seating arrangements.

Attitude towards older colleagues

They fired several older people for not being able to get through enough tasks.

Office/Work Environment

Hostile work environment.

Suggestions for improvement

  • It's too far gone for any suggestions. Fire everyone and start over.

I like about the employer

Nothing.

I dislike about the employer

How they change everything day to day. The training period is ridiculous. Instead of getting people fully trained and out on the floor for good they half train each block then throw you out on the floor until they feel like finishing the next block.

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
1.00
Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall Compensation for your work
1.00
Office/Work Environment
1.00
Eco-consciousness
2.00
Work-Life Balance
2.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
3.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive/Diverse
1.00

The following benefits were offered to me

Parking is offered 401(k) is offered Paid time off is offered Life insurance is offered
  • company
    Xerox
  • City
    West Lafayette
  • Are you a Current or Former Employee?
    Not specified
  • Position
    Employee
  • Department
    Administration

There are no statements for this review yet.

Official company statement

The review above has been updated on Jan 27, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 10.Feb 2016
  • Employee

Company culture

If you were in good with the 'good ol boys' then you had nothing to worry about. Others were not and avoided this group at all costs. Contractors especially avoided the 3 in the 'good ol boy' network.

Support from Management

Directions were rather omnidirectional. I could follow the main manager's directions, until he would change them to what his buddies thought would be good. They wouldn't tell me of the changes, but would hold me responsible if something went wrong.

Teamwork

Several times there were dragged out arguments among the engineers. During these arguments you could hear them threatening each other, assuming they were empty threats, and with the 'high school jocks/popular ones' winning the majority of arguments.

Level of Autonomy

Several times I asked for help with things that were beyond my control. This never happened.

Communication

The meetings were very informative, but not necessarily in a good way. We were constantly behind the competitor with lots of time wasted researching basic clean room practices. The R&D engineers were very smart, but had no idea on basic clean room etiquette.

Gender Equality

The one female process engineer was the only one that did not have an area assigned to her while I was there.

Career Development

When I worked at this Xerox a long time ago I thought it was a great place to work. Time has changed things considerably.

Overall Compensation for your work

I cannot knock it because when I found this position no one was hiring, but I hadn't been paid this low since high school and Genuent offered 0 benefits.

Office/Work Environment

As far as environment and the building, they weren't bad.

Eco-consciousness

Xerox does do an excellent job of minimizing their impact on the environment.

Work-Life Balance

As a contractor at first I really liked the laid back atmosphere and no one cracking a whip. After a while of being assigned to an engineer that would come in when ever he wanted I found where this hurts. Many times I needed support from the engineer I was assigned to, but he was no where to be found, or at home not answering his phone.

Company Image

Afterwards, when interviewing with other contracting agencies, I found Xerox has a reputation for treating their contractors really bad. I experienced this, as well observed it when I would witness another contractor avoiding a Xerox employee that was well known for this.

Job security

I rated real low here because when you're working on a product and behind the competition you have to step things up. As mentioned previously time spent researching well known clean room practices is a waste of time that allows the competition to pass you. If you can't stay competitive you won't be employed long.

Handicap Accessibility

I am not handicapped but I did not see any issues. I did not see many handicapped employees there to hear otherwise though.

Workplace Safety

I saw several basic safety issues that would have been taken care of anywhere else, but not in the department I worked.

Challenging Work

I always take pride in what I do. While there I took an area that had a less than 25% yield to an average of 80%+. More changes were needed in the process side, but that was for the process engineer that had considerable more education than I. I feel proud of what I did, but it demeans it when your process engineer is no where to be found and recipes need help.

Inclusive/Diverse

I wouldn't say diverse ideas were supported if they went against an idea the 'good ol boys' had, but it was kind of cool with all the different cultures and employees there gave the environment a cool mix.

Suggestions for improvement

  • Genuent definitely needs to work with their employees better rather than hiding if something not so good pops up. My Xerox supervisors could definitely use to understand that a contractor with an AAS does not have the same knowledge as a process engineer with multiple Masters or PhDs.

I like about the employer

When the economy was tough Genuent was able to find me a job. Granted not a career, but a job and at the time that was what was most important.

I dislike about the employer

When I started having issues I tried contacting my Genuent representative to see about another position. She couldn't be bothered to contact me back. I had great reviews until towards the end.

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
1.00
Communication
5.00
Gender Equality
2.00
Attitude towards older colleagues
4.00
Career Development
1.00
Overall Compensation for your work
1.00
Office/Work Environment
4.00
Eco-consciousness
5.00
Work-Life Balance
3.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
1.00
Workplace Safety
2.00
Challenging Work
1.00
Inclusive/Diverse
3.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered
  • company
    Xerox
  • City
    Wilsonville
  • Are you a Current or Former Employee?
    Former job since 2014
  • Position
    Others
  • Department
    Research/development

There are no statements for this review yet.

Official company statement

The review above has been updated on Feb 10, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 02.Feb 2016
  • Employee

Company culture

Management is forced to execute many layoffs (off shoring) each year so the trust level of employees is low. In all honesty, we are usually told a few days before a layoff.

Support from Management

The company has too many managers because they promote long time employees (I know from personal experience as I'm a manager). As a group, we're fairly lazy and keep our employees around as long as possible even if they don't work much because we try to keep our headcount. We keep layoff lists and if forced (likely) we cut them without notice.

Teamwork

Most temp have great teamwork and chemistry. No complaints here beside the scattered lazy employee.

Level of Autonomy

The best employees are given the most work to ensure it is completed correctly. This tends to overwork the employee and usually leads to a poor attitude.

Communication

We have very poor management at the top of our company. There is little communication. We have Web meetings that are vague. Most of the middle management has no trust or communication with upper management. Any bad news is always communicated after it's too late.

Gender Equality

My female employees are paid much less than males for the same work. Since we aren't allowed to give raises, there's no chance it will change.

Attitude towards older colleagues

I'm considered an older employee. The truth is, most of us that have been here 10-15 years remember what a great company this used to be. Now, we are angry with the failures of our leadership. They have failed us.

Career Development

You can't develop a career here when you'll probably be laid off within 2 years of starting. In order to have growth, you need to work for a company with a plan, Xerox has no plan.

Overall Compensation for your work

Insurance is very expensive for such a large corporation. We gave raises for the first time in 7 years last year but that has been cancelled for this year already. Retirement plans are poor, you put it away yourself, company matches 1%.

Office/Work Environment

The Lewisville,TX location is deplorable. It is a converted warehouse next to a large landfill. The smell of the landfill fills the space every day, you cannot escape it. Your cannot wash your clothes enough to get the stench out. The restrooms do not have hot water to wash your hands and employees have poor aim when relieving themselves...puddles all over the floors of the bathrooms. You're lucky if you have a paper towel to dry your hands. Rarely see anyone cleaning...possibly done on the weekends. This just scratches the surface.

Eco-consciousness

We have to be due to regulations of our industry. It's rare we see any emails or directives from upper management on any of these issues.

Work-Life Balance

Management is usually fair with salaried employees but most employees are hourly. It's simple, if you're here, you get paid. If not, you won't get paid and we'll probably move you up on the layoff list.

Company Image

Xerox tanked and has no value anymore. We do not inovate and will be one of the better case studies in MBA classes for years to come as what NOT to do.

Job security

Layoffs are a constant worry for all employees and managers, no one is safe at any time.

Handicap Accessibility

Xerox does the minimum as required by law.

Workplace Safety

Minimum required by law.

Challenging Work

Most of the work done at Xerox is not rocket science, you could train animals to do most of it. It's so easy, we've entrusted 70% of our day to day work with other people in many different countries and plan to move all but about 5% offshore.

Inclusive/Diverse

Management usually gives employees a choice or say in anything. Ideas are old and we have no choice as we get directives from upper management. It starts from the very top and we do as we're told. See how well we've done with her directives....WTG Urs.

Suggestions for improvement

  • I don't think there's anything Xerox can do to pull out of this tailspin. The company is probably going to close within 5 years.

I like about the employer

I was once proud to work for such a storied company.

I dislike about the employer

No direction from company leadership, layoffs, shipping jobs overseas.

Company culture
1.00
Support from Management
1.00
Teamwork
4.00
Level of Autonomy
3.00
Communication
1.00
Gender Equality
2.00
Attitude towards older colleagues
2.00
Career Development
1.00
Overall Compensation for your work
1.00
Office/Work Environment
1.00
Eco-consciousness
2.00
Work-Life Balance
3.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
3.00
Workplace Safety
2.00
Challenging Work
2.00
Inclusive/Diverse
1.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • company
    Xerox
  • City
    Lewisville
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Finance

There are no statements for this review yet.

Official company statement

The review above has been updated on Feb 2, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 09.Feb 2016
  • Employee

Gender Equality

Women and minorities have always been given a chance at all positions, even to the point of excluding or overlooking majority male or female employees with far more experience and qualifications for the position.

Career Development

Minimal, sporadic support for professional development and tuition aid program is constantly the victim of budget cutbacks.

Overall Compensation for your work

Salaries are always paid on time, but the salaries are generally below national average or median for specific types of jobs or positions. There is always mention of active salary benchmarking by HR, but never who was benchmarked against for compensation levels. Salary compensation reports from professional societies and organizations usually show this discrepancy when reviewed. Benefits keep getting cut more and more, to achieve "industry Standard" levels, especially in terms of health care, pension or retirement, and vacation.

Work-Life Balance

Work-life balance is very difficult when existing positions are combined or jobs eliminated and responsibilities are shifted to other employees who are currently doing the work of 2 individuals, or when new positions are accepted and there is no training available from the former employees to assist the new person (due to layoffs or sudden retirements).

Company Image

Most employees are happy to be part of a "world class organization" but are suspicious of the long-term goals of the company, and this is also shown by the overall perception of our CEO - one of the 10 most disliked individuals in a position of that importance.

Job security

Many employees have been affected by past and current restructuring, redeployment and outsourcing activities, and while my career has lasted over 25 years, there appears to be no end in sight. It is no wonder that instead of a company one worked at to foster a lifetime career and personal development, Xerox has become a "stepping stone" on a typical career path sought by most in the millennial generation.

Workplace Safety

Workforce training is generally always done, tracked, and compliant where required. The safety and environmental departments have suffered in the same manner as most critical skillsets in that while deemed very important, lost large numbers of individuals. As a result of the reductions, workloads are strained and individuals are being given roles with little or no familiarity, and this can be a major shortcoming in critical process or organizational support efforts. The existing higher level staff is stretched to the maximum and instead of being able to work under a model of planning and predicting - is now in a reactive or "fire-fighting" mode a majority of the time. In the operational areas, there are some areas of success, but others still focus on production and productivity as primary goals.

Suggestions for improvement

  • Consider the employees as the greatest asset, and value their feedback more.

I like about the employer

The challenges and work environment, especially in my current position and area

I dislike about the employer

Well-below average or median salary, having to wait 4-6 years between salary increases (despite senior managers receiving bonuses and compensation increases, increasing workloads with little relief. Also, despite being the most qualified individual, being overlooked for career advancement opportunities; this either due to the hiring manager's desire to meet specific "targets" they have been assigned - or - due to the specific direction they have been given by HR and their management without leaving them the flexibility to make their own decision.

Company culture
3.00
Support from Management
5.00
Teamwork
5.00
Level of Autonomy
3.00
Communication
4.00
Gender Equality
3.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall Compensation for your work
2.00
Office/Work Environment
3.00
Eco-consciousness
5.00
Work-Life Balance
3.00
Company Image
3.00
Job security
2.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive/Diverse
5.00

The following benefits were offered to me

Parking is offered 401(k) is offered Tuition assistance is offered Flexible spending account is offered Healthcare (including vision and dental) is offered
  • company
    Xerox
  • City
    Rochester
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Administration

There are no statements for this review yet.

Official company statement

The review above has been updated on Feb 9, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 20.Apr 2016
  • Employee

Company culture

moderate to high turnover prevents cultural develppment. Teams that take calls (is inbound call center) break up when better paying job comes available. I am only keeping this job for other endevors.

Level of Autonomy

work load is first come first served call que. Inbound call center. Some calls are not for department and must be transferred to other departments to get work done. Other calls can be handled and must be able to kind of "fake" the department you are in while giving accurate service to customer.

Career Development

Resume positioning is best with working at Xerox as a Video Technical Support Representative.

Overall Compensation for your work

Is Retail, Cox tries to make it fair via open enrollment and open commissions for all customers; but the model really a downer and forces your hand to apply to other companies or positions. (I do not know how management is compensated; I work at lowest level taking inbound calls.
------
Please give me a Raise Xerox-Cox!
Video Technical support is treated like a bad basement for your company and you know it.
-----
commissions are terrible per sale per this department.
----
Xerox employees do get coupons for other services though.

Office/Work Environment

Desks are shared between shifts. may need to wipe down daily due to previous occupant-employee at phone booth/sit down desk. Janitorial staff keep facility clean all the time. (center employees 1100-200+ employees for Cox at this location alone.

Eco-consciousness

Needs improvement but it seems management is cash strapped.

Work-Life Balance

Overtime can happen instanly when there is a cable outage in cox with complaining customers. Must address their needs and accounts and move on. (It is overtime and the paycheck reflects that.)

Company Image

Xerox keeps it professional.

Job security

Depends on call volume. If low inbound call volume then you will have to leave if managment deems it necessary to leave; and lose hours towards your paycheck.

Handicap Accessibility

Tools to do job take long time to load when helping customer. Some tools will not be available on first day when on the floor when management and other departments had time to establish them during your one month of training.

Workplace Safety

Office environment; fully OSHA compliant by the looks of things.

Challenging Work

with low commissions it is ok to know about their system (icoms and inav) but is very oriented in knowning the system for customer survey's that create bonuses on paycheck.

Inclusive/Diverse

As a white millennial (born 1986) person knowing about the Southern Racist past; it is kind of sad to see a mostly black department. Management is mixed race. Is more a sign of economic hardship of the world and country than is of Xerox. Xerox enforces equal opportunity employer and people are very accepting. Xerox keeps it professional based on skill and the computer programs to help customers cable issues, is a tool and keeps it neutral.
This may be due to low compensation and/or status of the economy.

Suggestions for improvement

  • Find better compensation plans

I like about the employer

kind of easy work; must learn system and product.
Xerox is second party contractor to Cox communications and therefore takes calls

I dislike about the employer

low pay relative to work and caller's "frustration" with product

Company culture
3.00
Support from Management
4.00
Teamwork
4.00
Level of Autonomy
3.00
Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
4.00
Overall Compensation for your work
2.00
Office/Work Environment
4.00
Eco-consciousness
3.00
Work-Life Balance
3.00
Company Image
4.00
Job security
3.00
Handicap Accessibility
4.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive/Diverse
5.00

The following benefits were offered to me

Parking is offered 401(k) is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • company
    Xerox
  • City
    Raleigh
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Official company statement

The review above has been updated on Apr 20, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 27.May 2016
  • Employee

Company culture

dedicated safety personnel, very dedicated managers in some areas, in others, not as much. Major concerns with the corporate direction and leadership.

Support from Management

Can range from 2 - 5 stars, depending on the department and the individual manager. Have seen both work group-team focus and individual success focus which affect an overall work environment

Teamwork

In my last job, 5 stars, in other, 3-4

Level of Autonomy

Autonomy is appreciated, the more you can do alone, the less resources have to be expended on you

Gender Equality

Women have been been given greater career opportunities and hired into positions when they were qualified but not the most qualified for a position

Attitude towards older colleagues

Senior workers and their experience is valued, but younger workers at lower salaries are a focus in most hiring

Career Development

Many opportunities for advancement, but financial support for education and professional development are greatly reduced or non-existent due to constant operating budget reductions

Overall Compensation for your work

Benefits are constantly being cut, salaries in many areas and support positions are well-below industry averages, annual pay increases are minimal

Eco-consciousness

Environmental and especially social and HR matters will take a precedence over workplace needs and hiring decisions in many cases

Work-Life Balance

With the "do-more-with-less" focus of most major companies, including laptops to take home and combining 2 and 3 full-time jobs into one, sometimes a balance is very difficult. I have seen individuals work remotely at times and a few areas have had flex working hours during summer months if the group agreed upon it - but these are exceptions to usual working expectations except for sales personnel

Company Image

The image projected through the media and advertising is always positive -while the employees have cocerns and sometimes doubts based on actual issues in the workplece.

Job security

Jobs can be and are suddenly eliminated, and whole departments outsourced for "re-structuring and productivity gains to the corporation".

Workplace Safety

The plant and safety management personnel provide the best support they can to all areas. The manufacturing supervisory staff try but are stretched very thin and can't focus effectively at times on safety matters. Little is said about workplace safety by the corporate staff except that they support it and especially environmental compliance and sustainable operations, but they don't appear to have much direct focus or interest in it

Inclusive/Diverse

In my experience diversity goals have been a primary focus over all other factors in hiring and promotions

Suggestions for improvement

  • Re-focus on values such as employees, technology, communications and collective decisions for progress as the greatest assets of the company, and a reduction in outsourcing of people and processes

I like about the employer

Providing opportunities based upon effort and ability

I dislike about the employer

Ignoring extensive experience and proven success and professional accomplishments when considering promotions and advancement, instead relying most heavily on degrees and diversity as primary factors for advancement

Company culture
2.00
Support from Management
3.00
Teamwork
3.00
Level of Autonomy
5.00
Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall Compensation for your work
3.00
Office/Work Environment
4.00
Eco-consciousness
5.00
Work-Life Balance
3.00
Company Image
3.00
Job security
2.00
Handicap Accessibility
5.00
Workplace Safety
3.00
Challenging Work
5.00
Inclusive/Diverse
5.00

The following benefits were offered to me

Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • company
    Xerox
  • City
    Rochester
  • Are you a Current or Former Employee?
    Not specified
  • Position
    Management/executive staff
  • Department
    Production

There are no statements for this review yet.

Official company statement

The review above has been updated on May 27, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 17.Mar 2016
  • Employee

Suggestions for improvement

  • A complete clean sweep of the top five layers of management, including the CEO and the Board of Directors. Bring in new, fresh talent and ideas from across the technology and services industry. Dramatically flatten the organization and give employees and management real decision-making authority/empowerment. If they misuse it, fire them and replace them with people who can be trusted to use good judgement. Stop all the incremental thinking on product and service development; focus on quantum-leap thinking; redefine, disrupt and reshape the markets we compete in. Fix or close any part of our business that can't compete on price, service and quality with the best of the competition; all day every day. Discard the sales-led culture and the people who grew up in it. Replace it with leaders and teams that are wickedly focused on doing what it takes to keep customers for life without performing heroics to do it. Automate, simplify, accelerate every business process; nothing manual should remain. Become a true global company instead of the fractured multinational company we are. Every prospective and current customer should get the same experience from Xerox regardless of their geographic location on the planet; no exceptions, no excuses. Sure it's hard but, that's what we get paid for; that's why we are in business. Stop trying to keep up with our competition; beat them at their own game and redefine the market in such a way that our competitors can't easily replicate what we do.

I like about the employer

Not much. The corporation is about as dysfunctional as they come. In a recent employ survey, over half of the employees said they would leave for another employer if offered a similar job at similar pay/benefits...draw your own conclusions.

I dislike about the employer

it's a sales-led culture with little emphasis on the importance on of flawless execution in implementation and support. Much of the leadership of the company rose through the sales ranks and they view the sale and the revenue-recognition as the top priority. Customer satisfaction during implementation and over the term of our contracts is a distant second. There is a lot of rhetoric about being customer focused but, precious little investment in people, processes and technologies to back up the rhetoric. The senior leadership of the corporation hasn't turned over in years...same old blood, same old ideas, same old perceptions of the market and our customers, same old view on the purpose of employees (cogs, not critical components to the success of the company). The corporation is strangling on a staggering amount of bureaucracy; empowerment is virtually non-existent. We rarely focus the solutions and services we sell to customers on improving the efficiency, productivity and work lives of the business and employees. The entire culture of the company is still stuck in the 80s.

Company culture
1.00
Support from Management
1.00
Teamwork
2.00
Level of Autonomy
1.00
Communication
2.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
2.00
Overall Compensation for your work
1.00
Office/Work Environment
2.00
Eco-consciousness
2.00
Work-Life Balance
2.00
Company Image
2.00
Job security
1.00
Handicap Accessibility
3.00
Workplace Safety
3.00
Challenging Work
4.00
Inclusive/Diverse
4.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • company
    Xerox
  • City
    Rochester
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Distribution/sales

There are no statements for this review yet.

Official company statement

The review above has been updated on Mar 17, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 03.Sep 2016
  • Employee

Company culture

Hard to rate. My company, ACS, Inc. was purchased by Xerox a few years ago and is now divesting itself of that acquisition. Never felt a part of the "Xerox" team.

Support from Management

Management support was there before Xerox purchased our company. We had team meetings weekly, weekly and monthly incentives (win movie tickets, gift cards, etc.) which all went away when Xerox purchased ACS.

Teamwork

I worked with the Disbursement team - we went from 6 or 7 on the team to 15 and then down to just 3 the last two years I was there. We worked seamlessly together.

Level of Autonomy

Our team was able to work from home the past three years. We still stuck to our schedules and clocked in and out and had regular, daily communication with management - it was great.

Communication

Communication was never a problem with team mates or with management in our department.

Career Development

There was never much support to guide a person who showed a talent or interest in becoming better/more proficient at their job or even advancing their position.

Overall Compensation for your work

No raise for three or 4 years. Even after working there over 8 years (meeting and exceeding production expectations), my compensation was never raised up to match new hires...same for all the others who had been there any length of time.

Office/Work Environment

This is also hard to judge. The first 5 years we were relegated to "cubicle" style desks which no one was fond of (if they had been full cubes and not "open" it would have been better. Worked from home the last three years - excellent!!

Eco-consciousness

When working at the office, any soda cans were recycled and all office paper was recycled - unless it was of a confidential nature and it went into the secure shred bins.

Company Image

Xerox is known world wide for it's copying machines, but not so much for it's small business divisions.

Job security

Arizona is a right to work state - you can be fired at any time for any reason. That being said...I worked there over 8 years and only felt uncomfortable when Xerox decided to announce it's big changes. I knew all or part of our whole department would be let go.

Challenging Work

The work was the same on a day to day basis - reviewing student's grades to see it they met the criteria for disbursement of federal student loans.

Inclusive/Diverse

After Xerox purchased ACS, we never felt like we were a true part of the company as we had computer restrictions and couldn't even access some of Xerox's websites.

Suggestions for improvement

  • Since Xerox is divesting itself of the company I worked for, there is only one thing - make sure your employees know they are a part of the global team. When working from the office, I never saw nor met anyone from Xerox visiting us to actually see what we do. Totally impersonal.

I like about the employer

I loved the ability to work from home.

I dislike about the employer

After Xerox acquired our company, I never felt like I was a part of the Xerox team because it's so huge and impersonal.

Company culture
3.00
Support from Management
3.00
Teamwork
5.00
Level of Autonomy
4.00
Communication
4.00
Gender Equality
4.00
Attitude towards older colleagues
4.00
Career Development
2.00
Overall Compensation for your work
2.00
Office/Work Environment
4.00
Eco-consciousness
5.00
Work-Life Balance
5.00
Company Image
3.00
Job security
2.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive/Diverse
2.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered 401(k) is offered Ability to work remotely is offered Tuition assistance is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • company
    Xerox
  • City
    Phoenix
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee

There are no statements for this review yet.

Official company statement

The review above has been updated on Sep 3, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 18.Mar 2016
  • Employee

Company culture

While employees are recognized for receiving kudos from customers, there is little else in the way of commendation. Leadership treats employees like children, with little trust and strict rules.

Support from Management

There are not enough supervisors to go around, leading to lack of direction and support.

Teamwork

My current team consists of young adults with a high-school mentality. Unlike me, they don't have others depending on them, so they treat the job like it doesn't matter. The leadership of the call center does little to counteract this.

Level of Autonomy

Typical call center. Everyone has the same goals to meet.

Communication

For the most part, employees are informed of their personal stats and successes on a semi-regular basis. However, we are not apprised of company progress. We are often NOT informed of changes to policy or updates from the client.

Gender Equality

All employees are equally disposable.

Career Development

Opportunities for development are few and far between and not promoted.

Overall Compensation for your work

The pay is about what one would expect, but the benefits are not great. The cost of health insurance for a family is astronomical.

Office/Work Environment

The computer equipment is functional, but not state of the art. We could use two monitors, but are only given one. All of the chairs are broken in the same two ways. (The handle for raising and lowering the chair is broken off and the castors break off easily and are not replaceable.) The half-height cubicle walls are flimsy. There are only two custodians on the premises at any given time, for a workforce of about two hundred.

Eco-consciousness

There is a half-hearted attempt at recycling in the break room.

Work-Life Balance

Only two people in the call center can plan vacation days at the same time. There is enormous pressure from management to not be absent for any reason, so people show up sick and spread their germs. They show up when their kids are sick, so they are worrying about them and not the task at hand.

Workplace Safety

There's not much danger in a call center.

Challenging Work

I am part of a special team which does not handle inbound calls like the rest of the employees, so I have a greater variety of tasks. Even so, I don't often get a chance to really show what I know.

Inclusive/Diverse

"Promote" is too strong a word for their diversity policy. At least when it comes to entertaining opinions and ideas from employees.

Suggestions for improvement

  • Stop treating employees as if they are disposable.

I like about the employer

They gave me a job.

I dislike about the employer

They don't treat me like a human being with human needs.

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
3.00
Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
1.00
Overall Compensation for your work
2.00
Office/Work Environment
2.00
Eco-consciousness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job security
2.00
Handicap Accessibility
1.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive/Diverse
2.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Flexible spending account is offered Paid time off is offered Life insurance is offered
  • company
    Xerox
  • City
    San Antonio
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Others
  • Department
    Others

There are no statements for this review yet.

Official company statement

The review above has been updated on Mar 18, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!




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Review averages

  • 379 employees say

    Very good (63)
    16.622691292876%
    Good (68)
    17.941952506596%
    Satisfactory (103)
    27.176781002639%
    Sufficient (145)
    38.258575197889%
    2.56
  • 5 applicants say

    Very good (4)
    80%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Sufficient (1)
    20%
    3.83

kununu score comparisons

Xerox
2.58
384 reviews

Industry average (Printing/paper/packaging)
2.83
9,470 reviews

kununu average
3.12
1,491,000 reviews