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Xerox:What's it like to work here?

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Review averages

  • 475 employees say

    Excellent (77)
    16.210526315789%
    Good (83)
    17.473684210526%
    Satisfactory (138)
    29.052631578947%
    Subpar (177)
    37.263157894737%
    2.57
  • 6 applicants say

    Excellent (5)
    83.333333333333%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    16.666666666667%
    4.03

Company summary

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Xerox Corporation is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them.

We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections.

We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Numbers

Employees

10,001+ employees

Company info

Who we are

Products, services

Specialties

Graphic Communications, Document Management, Multifunction Systems, Printers, Packaging

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Benefits

We've got you covered.

We understand that everyone has different needs and that your health, well-being and family are what matter most. We offer a balanced suite of benefits that takes every part of your life into account.

We believe that when people's individual needs are tended to, they perform better. Balancing work with life: all the more reason why Xerox is the employer of choice.

Our people make us what we are and what we strive to be: innovative industry leaders poised for continued growth and success. Our greatest asset is our employees. So we strive to offer employee benefits that support them and their families. These include, but are not limited to:

  • Paid Holidays
  • Health Care
  • Life Insurance
  • Retirement Savings Plans
  • Employee Assistance Programs 
  • Resources for Childcare and Eldercare
  • We also offer some home-based employment opportunities. There are many personal and financial benefits to working from home.

Location


  • 201 Merritt 7
    Norwalk, CT, 06851
    United States

For applicants

Videos

The Workplace of the Future
75 Years in 75 Seconds

What we offer

What is special about working for us?

As a global entity, we draw on the talents and skills of approximately 35,000 professionals.

Why build your career at Xerox?

Because every day you’ll work alongside people who are as passionate about new ideas, customer service and success as you are. In fact, this passion is at the heart of what we do.


Celebrating New Ideas

Throughout our history, we’ve invented new products, developed new services and prospered as a company because we celebrate new thinking. Just by doing your job, you’ll help us carry on this policy.

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How would we describe the company culture?

Mission and Values

Xerox's rich heritage is based on customer-focused and employee-centered values that help deliver profitability and growth.


Our Mission

Xerox innovates the way the world communicates, connects and works, helping companies deliver breakthrough experiences to improve and grow their business.


Xerox Values

Since our inception, we have operated under the guidance of six core values:

  1. We succeed through satisfied customers.
  2. We deliver quality and excellence in all we do.
  3. We require premium return on assets.
  4. We use technology to develop market leadership.
  5. We value and empower employees.
  6. We behave responsibly as a corporate citizen.

What else should applicants know about us?

Grow your skills

To manage their professional learning, our employees use a comprehensive, global learning platform. It provides access to thousands of online courses, virtual classroom courses, simulations, job aids and other learning and development resources. Course topics range from leadership development to personal effectiveness to productivity tools for project management, customer service, negotiations and technology solutions.


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Grow your career

We have developed and introduced accreditation programs, or structured career pathways, specifically designed for employees in particular business areas. These programs use standard criteria for measuring performance and provide recognition for skills development and application. We may also help with tuition fees where qualifications are required as part of your role.

Along with structured career and development, there are opportunities to move internally at Xerox, whether into a new department, a different business unit or a new customer site.

Application advice

Preferred application method

Reviews for Xerox

Reviews - What employees say

2.57 Employees say
4.03 Applicants say
  • 31.Jan 2017
  • Employee

Suggestions for improvement

  • Make the employee important again. When I started the employee was valued and coveted. Now it is all about how lean you can run and how to please the board. A top down review of all processes and practices would be very interesting. Stop hiring cast offs from the competition, they were let go for a reason. Properly vetted CEO would have saved this company and prevented the company killing split. When push came to shove, the former CEO rolled over and gave into corporate raiders resulting in the loss of 3 board seats and forcing the split. Stop masking off shoring of US jobs as being a "global company".

What I like about the company

Great people overall. Can be challenging and rewarding.

What I dislike about the company

Poor upper management. Little consideration for employees. Poor ideas by upper management has lead to what the company is now.

Company culture
2.00
Support from Management
1.00
Teamwork
3.00
Level of Autonomy
3.00
Communication
2.00
Gender Equality
5.00
Attitude towards older colleagues
4.00
Career Development
3.00
Overall Compensation for your work
3.00
Office/Work Environment
2.00
Eco-consciousness
2.00
Work-Life Balance
3.00
Company Image
2.00
Job security
1.00
Handicap Accessibility
5.00
Workplace Safety
4.00
Challenging Work
2.00
Inclusive/Diverse
3.00

The following benefits were offered to me

401(k) is offered Life insurance is offered
  • Company
    Xerox Corporation
  • City
    Norwalk
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Management/executive staff
  • Department
    Marketing/product management

There are no statements for this review yet.

Company response

The review above has been updated on Jan 31, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 19.Jan 2017 (Last edit 27.Jan 2017)
  • Employee

Support from Management

When you ask a member of management for help or approach them with an issue they blow you off and won't help at all.

Teamwork

The drama in this place is worse than high school. No one helps anyone else do anything.

Communication

Every week a new rule is being implemented. From clock in times and over time to training and seating arrangements.

Attitude towards older colleagues

They fired several older people for not being able to get through enough tasks.

Office/Work Environment

Hostile work environment.

Suggestions for improvement

  • It's too far gone for any suggestions. Fire everyone and start over.

What I like about the company

Nothing.

What I dislike about the company

How they change everything day to day. The training period is ridiculous. Instead of getting people fully trained and out on the floor for good they half train each block then throw you out on the floor until they feel like finishing the next block.

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
1.00
Communication
1.00
Gender Equality
1.00
Attitude towards older colleagues
1.00
Career Development
1.00
Overall Compensation for your work
1.00
Office/Work Environment
1.00
Eco-consciousness
2.00
Work-Life Balance
2.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
3.00
Workplace Safety
1.00
Challenging Work
2.00
Inclusive/Diverse
1.00

The following benefits were offered to me

Parking is offered 401(k) is offered Paid time off is offered Life insurance is offered
  • Company
    Xerox
  • City
    West Lafayette
  • Are you a Current or Former Employee?
    Not specified
  • Position
    Employee
  • Department
    Administration

There are no statements for this review yet.

Company response

The review above has been updated on Jan 27, 2017.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 26.Dec 2016
  • Employee

Company culture

We were going to very diverse environment

Support from Management

Yes always. We have incentives as well

Teamwork

I work in the benefit recovery department and there are 25 of us and we all get along very well

Level of Autonomy

Yes we investigate claims.

Communication

Yes we's receive regular updates through our internal email

Gender Equality

Yes women are treated equally in the company. And yes they do have the same career opportunities. There are quite a bit of the women that are in high positions

Attitude towards older colleagues

The company hires just as many older people as they do younger people. There is no age discrimination

Career Development

They do offer an education reimbursement program to where they encourage you to further your education

Overall Compensation for your work

We are definitely compensated fairly. We make a nice hourly rate as well as bonuses completed

Office/Work Environment

Yes we have the most up-to-date Microsoft systems and we are constantly updating

Eco-consciousness

I'm not exactly sure if there is a recycling awareness program however I do know that we have recycling Bins

Work-Life Balance

I never feel peer pressure to work more hours. As a matter of fact when there is overtime available we are given two weeks advance notice in order to get our family in order

Company Image

I am very proud to work for the company that I work for. It's a fortune 500 company and a multibillion dollar company

Job security

I feel that my job is stable. I do not feel like my position is at risk for being eliminated . As long as people need assistance there's job security

Handicap Accessibility

We do not have elevators however we do have handicap parking spaces available

Workplace Safety

Our company practices ergonomics. We are OSHA safe as well

Challenging Work

My work is very challenging I am very proud of the work that I produce. Calculating a claim and seeing it on the news is very rewarding

Inclusive/Diverse

The company values diversity in the workplace. It is evident because there's so many different diverse people who work here

Suggestions for improvement

  • I don't have any other suggestions because I feel like we are doing everything well

What I like about the company

I love the job that I do. I love the fact that we are contracted through the state.

What I dislike about the company

There is nothing that I do not like about my job

Company culture
5.00
Support from Management
5.00
Teamwork
5.00
Level of Autonomy
5.00
Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall Compensation for your work
5.00
Office/Work Environment
5.00
Eco-consciousness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job security
5.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive/Diverse
5.00

The following benefits were offered to me

Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered 401(k) Match is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Xerox
  • City
    West Lafayette
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    PR/communication

There are no statements for this review yet.

Company response

The review above has been updated on Dec 26, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 15.Dec 2016
  • Employee

Support from Management

No realistic goals set, never including agents to make decisions, never thinking of the agent only the company and the money

Teamwork

The is a teamwork effort

Level of Autonomy

We were trusted to work independently that sometimes can be an issue

Communication

Always at the last minute options where you either comply or lose your job

Gender Equality

Women are treated equally and are offered the same opportunities as males

Attitude towards older colleagues

No seniors are not....This job rarely hires older agents...

Career Development

There is no career development...They want.you to stay on those phones period

Overall Compensation for your work

It has gotten better. they are still not up to economic levels with other companies who are doing the same job and are at the same capacity

Office/Work Environment

No...there was not...the job had bed bugs on numerous occasions....the carpet is never vacuumed,

Eco-consciousness

There is a recycling program which is great if everyone participated

Work-Life Balance

No consideration at all...They expect short notice work hour changes or job is in jeopardy

Company Image

No....no one is..It's just a job!

Job security

No stability at all...For what they pay and the amount of work issued

Handicap Accessibility

Yes..they are handicapped accessible

Workplace Safety

No OSHA training!!!

Challenging Work

The work is challenging and it is always my first intention to provide excellent customer service

Inclusive/Diverse

No....opinions are never even asked of from agents

What I like about the company

The people that work there.

What I dislike about the company

As a company of their size there should be more opportunities and higher pay.
There should be a daycare facility on site or in the immediate area. There should be an enforced dress code and supervisors should not be making the same pay as when they were an agent.

Company culture
3.00
Support from Management
3.00
Teamwork
4.00
Level of Autonomy
3.00
Communication
3.00
Gender Equality
3.00
Attitude towards older colleagues
3.00
Career Development
3.00
Overall Compensation for your work
3.00
Office/Work Environment
1.00
Eco-consciousness
2.00
Work-Life Balance
2.00
Company Image
3.00
Job security
4.00
Handicap Accessibility
5.00
Workplace Safety
3.00
Challenging Work
5.00
Inclusive/Diverse
3.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Xerox Corporation
  • City
    Raleigh
  • Are you a Current or Former Employee?
    Former job since 2013
  • Position
    Management/executive staff
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Dec 15, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 15.Dec 2016
  • Employee

Suggestions for improvement

  • Top tier changes across the board. Start with the board and move to the CEO. Layoffs are their only answer when it comes to saving money.

What I like about the company

This was a great company with excellent benefits and pay. When top management changed so did the benefits and pay.

What I dislike about the company

Management is poor, at best. Loyalty is not something Xerox believes in and their true colors are now just being shown (lawsuits/stealing pensions/company split with massive layoffs/major mistakes year over year by executive level.

Company culture
1.00
Support from Management
1.00
Teamwork
3.00
Level of Autonomy
3.00
Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
1.00
Career Development
2.00
Overall Compensation for your work
2.00
Office/Work Environment
4.00
Eco-consciousness
3.00
Work-Life Balance
4.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
3.00
Workplace Safety
3.00
Challenging Work
3.00
Inclusive/Diverse
5.00

The following benefits were offered to me

401(k) is offered Desirable office location is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Xerox Corporation
  • City
    Norwalk
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Management/executive staff
  • Department
    Logistics/materials management

There are no statements for this review yet.

Company response

The review above has been updated on Dec 15, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 08.Dec 2016
  • Employee

Company culture

Wondeful Co-Workers from SR. Management down. Extremely enjoyable atmosphere on a daily basis!

Eco-consciousness

Recycling program, Electric Vehicles provided for all anyone driving a company vehicle!

Suggestions for improvement

  • Keep up the great work!

What I like about the company

Extremely stable Company that supports the growth of their employees.

What I dislike about the company

Really there isn't much at all I don't like about it! I guess I could say I wish the stock price was a little higher......

Company culture
5.00
Support from Management
5.00
Teamwork
5.00
Level of Autonomy
5.00
Communication
5.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall Compensation for your work
5.00
Office/Work Environment
5.00
Eco-consciousness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job security
5.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive/Diverse
5.00

The following benefits were offered to me

Flex. working hours is offered Parking is offered Easy access to public transportation is offered Stock or equity options is offered 401(k) is offered Ability to work remotely is offered Desirable office location is offered Tuition assistance is offered Paid Parental Leave is offered 401(k) Match is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Relocation allowance is offered Life insurance is offered
  • Company
    Xerox
  • City
    Rochester
  • Are you a Current or Former Employee?
    Current employee
  • Position
    Employee
  • Department
    Distribution/sales

There are no statements for this review yet.

Company response

The review above has been updated on Dec 8, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 30.Nov 2016
  • Employee

Support from Management

No. I felt thrown in my position with little training and assistance.

Teamwork

No. I felt my colleagues were already so over worked and pressured that taking extra time out to be with me was even more strain on them.

Communication

No

Attitude towards older colleagues

I did not see older workers there unless it was high long term managagement.

Overall Compensation for your work

Pay was good

Office/Work Environment

There were roaches. Limited supplies to choose from and limited resources.

Eco-consciousness

Not that I was shown.

Work-Life Balance

My co workers often stayed after hours 2 or 3 days a week to finish up without getting paid for it. They ate their lunch at their desk and worked while doing so.

Company Image

When I first started I was and when I realized the lack of organization and training I dreaded going in.

Job security

I felt hardly any job security because I wasn't gaining knowledge and experience with my job position. Some times I spent hours just trying to look busy.

Workplace Safety

It was safe but there was no safety trained while I was employeed there.

Challenging Work

The work was challenging and often just over hard when it could have been simplified.

Inclusive/Diverse

I am not sure.

Company culture
0.00
Support from Management
1.00
Teamwork
2.00
Level of Autonomy
1.00
Communication
2.00
Gender Equality
0.00
Attitude towards older colleagues
2.00
Career Development
0.00
Overall Compensation for your work
4.00
Office/Work Environment
2.00
Eco-consciousness
1.00
Work-Life Balance
1.00
Company Image
4.00
Job security
1.00
Handicap Accessibility
0.00
Workplace Safety
5.00
Challenging Work
3.00
Inclusive/Diverse
2.00

The following benefits were offered to me

Healthcare (including vision and dental) is offered
  • Company
    Xerox Corporation
  • City
    Honolulu
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    Others

There are no statements for this review yet.

Company response

The review above has been updated on Nov 30, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 29.Nov 2016
  • Employee

Company culture

Now I know what cattle feel like.

Teamwork

We were not allowed to speak unless spoken to.

Communication

Management communicated with you only if you did something wrong.

Attitude towards older colleagues

As long as you don't talk, age doesn't matter

Career Development

None

Overall Compensation for your work

Bare minimum.

Office/Work Environment

Depressing.

Eco-consciousness

None.

Work-Life Balance

People are treated as cattle.

Challenging Work

Very easy work. Just have to deal with very ignorant clientele.

Inclusive/Diverse

We were not allowed to speak.

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
1.00
Communication
1.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall Compensation for your work
1.00
Office/Work Environment
1.00
Eco-consciousness
1.00
Work-Life Balance
1.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
5.00
Workplace Safety
5.00
Challenging Work
1.00
Inclusive/Diverse
1.00

The following benefits were offered to me

Parking is offered Easy access to public transportation is offered 401(k) is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Xerox Corp
  • City
    San Antonio
  • Are you a Current or Former Employee?
    Former job since 2014
  • Position
    Employee

There are no statements for this review yet.

Company response

The review above has been updated on Nov 29, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 29.Nov 2016
  • Employee

Company culture

It is a big company with a mom and pop hiring approach.

Support from Management

Management does not support employees who are upholding the company's policies and processes when challenged by the client.

Teamwork

The people that have been around awhile are fantastic and have job ownership. The new employees, not so much.

Level of Autonomy

With most of the workforce working remotely, they have no choice.

Communication

You are informed of minor changes, but job impacting ones not at all. (ie) recent company split was on the news before conveyed to employees.

Gender Equality

They are no different than the majority. Just because we briefly had a woman CEO, it did not trickle downward.

Attitude towards older colleagues

Older workers are appreciated if you possess the current job qualifications.

Career Development

None.

Overall Compensation for your work

Their compensation needs a total overhaul.

Office/Work Environment

When they were office based an ok enviroment.

Eco-consciousness

Recycling is in place and enforced.

Work-Life Balance

Depending on your role in the company. Management level, no regard for family life.

Company Image

I did not refer job openings to people I cared about.

Job security

None.

Handicap Accessibility

Limited.

Workplace Safety

You are very safe and secure at work as long as you follow procedures currently in place.

Challenging Work

Work is very challenging if you are a "go getter". You will receive minimal OJT, if at all.

Inclusive/Diverse

Very diverse.

Company culture
1.00
Support from Management
1.00
Teamwork
1.00
Level of Autonomy
1.00
Communication
3.00
Gender Equality
2.00
Attitude towards older colleagues
5.00
Career Development
1.00
Overall Compensation for your work
2.00
Office/Work Environment
3.00
Eco-consciousness
5.00
Work-Life Balance
1.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
1.00
Workplace Safety
5.00
Challenging Work
5.00
Inclusive/Diverse
5.00

The following benefits were offered to me

Ability to work remotely is offered Flexible spending account is offered Paid time off is offered
  • Company
    Xerox Corporation
  • City
    Atlanta
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    IT

There are no statements for this review yet.

Company response

The review above has been updated on Nov 29, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!



  • 18.Nov 2016
  • Employee

Company culture

There is a feeling of impending doom in the office, if anyone is there.

Support from Management

Management is oblivious to the concerns of the employee

Teamwork

There is good support if you need it

Level of Autonomy

Management is breathing down your neck all the time

Communication

yes

Attitude towards older colleagues

Not in the least.

Company Image

I used to be proud, but not anymore

Job security

They are passive aggressively downsizing.

Challenging Work

It is only challenging to deal with internal processes

Company culture
1.00
Support from Management
1.00
Teamwork
3.00
Level of Autonomy
1.00
Communication
4.00
Gender Equality
5.00
Attitude towards older colleagues
1.00
Career Development
4.00
Overall Compensation for your work
1.00
Office/Work Environment
4.00
Eco-consciousness
4.00
Work-Life Balance
1.00
Company Image
1.00
Job security
1.00
Handicap Accessibility
5.00
Workplace Safety
4.00
Challenging Work
1.00
Inclusive/Diverse
2.00

The following benefits were offered to me

401(k) is offered Ability to work remotely is offered Tuition assistance is offered Flexible spending account is offered Paid time off is offered Healthcare (including vision and dental) is offered Life insurance is offered
  • Company
    Xerox
  • City
    New York
  • Are you a Current or Former Employee?
    Former job since 2016
  • Position
    Employee
  • Department
    Distribution/sales

There are no statements for this review yet.

Company response

The review above has been updated on Nov 18, 2016.

The statement is referring to the following comment submitted earlier:

Suggestions for improvement:

- {[ imp.improvement ]}

The statement is referring to the review submitted beforehand!




Review averages

  • 475 employees say

    Excellent (77)
    16.210526315789%
    Good (83)
    17.473684210526%
    Satisfactory (138)
    29.052631578947%
    Subpar (177)
    37.263157894737%
    2.57
  • 6 applicants say

    Excellent (5)
    83.333333333333%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (1)
    16.666666666667%
    4.03

kununu score comparisons

Xerox
2.59
481 reviews

Industry average (Printing/paper/packaging)
2.83
11,237 reviews

kununu average
3.09
2,065,000 reviews