- Xerox10.May 2016
Suggestions for improvement
- Make sure em employees knows all of the rules before firing them.
very diverse group of people to work with on a daily bases.
moderate to high turnover prevents cultural develppment. Teams that take calls (is inbound call center) break up when better paying job comes available. I am only keeping this job for other endevors.
work load is first come first served call que. Inbound call center. Some calls are not for department and must be transferred to other departments to get work done. Other calls can be handled and must be able to kind of "fake" the department you are in while giving accurate service to customer.