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Zappos.com, Inc.:What's it like to work here?

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Zappos.com, Inc.Zappos.com, Inc.Zappos.com, Inc.Watch video

Review averages

  • 9 employees say

    Excellent (6)
    66.666666666667%
    Good (1)
    11.111111111111%
    Satisfactory (0)
    0%
    Subpar (2)
    22.222222222222%
    3.73
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

Company summary

The Zappos Family of Companies, a subsidiary of Amazon.com, is a leader in online apparel and footwear sales by striving to provide shoppers the best possible service and selection. We carry millions of products from over 1000 footwear and apparel brands. Established in 1999, we are located in Las Vegas, NV. We have approximately 1,500 Zapponians, but continual growth makes that number ever-increasing. We've been asked by a lot of people how we've grown so quickly, and the answer is actually really simple...we've aligned the entire organization around one mission: to provide the best customer service possible. Internally, we call this our WOW philosophy. And, we believe that it’s our unique “fun and a little weird” culture that drives the WOW.

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Numbers

Employees

1,001-5,000 employees

Company info

Who we are

Products, services

The original idea was to create a web site that offered the absolute best selection in shoes in terms of brands, styles, colors, sizes, and widths. Over the past 9 years, the brand and aspirations have evolved, and in addition to offering the best selection, with the goal to be the company that provides the absolute best service online -- not just in shoes, but in any category.

So here is the vision:

  • One day, 30% of all retail transactions in the US will be online.
  • People will buy from the company with the best service and the best selection.
  • Zappos.com will be that online store.
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We believe that the speed at which a customer receives an online purchase plays a very important role in how that customer thinks about shopping online again in the future, so at Zappos.com, we have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. In order to do that, we warehouse everything that we sell, and unlike most other online retailers, we don't make an item available for sale unless it is physically present in our warehouse.

Benefits

Company Perks

  • Zapponian Discount
  • Staying Health & Fit
  • Enjoying Time Off
    • Planning For The Future
    • Employee Concierge
    • Make An Impact
    • You'll Be Fed
    • Happy Hours
    • Mandatory Fun

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Location

For applicants

Videos

Zappos.com: "What is Zappos"
Donating Shoes Empowers Futures | Zappos.com & Soles4Souls

What we offer

How would we describe the company culture?

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As we grow as a company, it has become more and more important to explicitly define the core values from which we develop our culture, our brand, and our business strategies. These are the ten core values that we live by:

  • Deliver WOW Through Service
  • Embrace and Drive Change
  • Create Fun and A Little Weirdness
  • Be Adventurous, Creative, and Open-Minded
  • Pursue Growth and Learning
  • Build Open and Honest Relationships With Communication
  • Build a Positive Team and Family Spirit
  • Do More With Less
  • Be Passionate and Determined
  • Be Humble

What else should applicants know about us?

At Zappos, our sustainability efforts are woven into all of our business units. Our projects and initiatives are championed by the Campus Operations and Sustainability teams as well as the L.E.A.F. team, a grassroots, employee-driven movement to promote environmental issues and awareness throughout the company. 

Find out more about six of our core focus areas:

For fresh Zappos L.E.A.F. team news, follow our LEAF blog at leaf.zappos.com, our Twitter at @ZapposLEAF, and Instagram at Zappos_LEAF

Stay green, friends!

Application advice

Preferred application method

Delivering WOW Through Service:
The 3 Day Pledge

No more resume black hole or sleepless nights waiting to hear how the interview went. We’re pledging to do better, to aim higher and to set the bar for how recruiting teams follow up with their candidates.

Learn more about the 3 Day Pledge here.

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Reviews for Zappos.com, Inc.

Reviews - What employees say

3.73 Employees say
0.00 Applicants say
Company culture
5.00
Support from Management
5.00
Teamwork
5.00
Level of Autonomy
5.00
Communication
3.00
Gender Equality
5.00
Attitude towards older colleagues
5.00
Career Development
5.00
Overall Compensation for your work
3.00
Office/Work Environment
5.00
Eco-consciousness
5.00
Work-Life Balance
5.00
Company Image
5.00
Job security
5.00
Handicap Accessibility
5.00
Workplace Safety
3.00
Challenging Work
2.00
Inclusive/Diverse
5.00
  • 01.Mar 2017
  • Employee

Company culture

Very supportive people

Support from Management

Not in Tech.

Communication

Everything strategy related was poorly communicated. Management did whatever they wanted w/o input or regard for employees

Overall Compensation for your work

Poor. They would probably tell you that culture is a substitute for your salary. No bonus or Stock incentives.

Work-Life Balance

Your work was supposed to be your life. But work was mostly about being social and screwing around.

  • 26.Dec 2016
  • Employee

Suggestions for improvement

  • Schooling is option for everyone to better themselves. Employee benefits that will lead to market shares

Review averages

  • 9 employees say

    Excellent (6)
    66.666666666667%
    Good (1)
    11.111111111111%
    Satisfactory (0)
    0%
    Subpar (2)
    22.222222222222%
    3.73
  • 0 applicants say

    Excellent (0)
    0%
    Good (0)
    0%
    Satisfactory (0)
    0%
    Subpar (0)
    0%
    0.00

kununu score comparisons

Zappos.com, Inc.
3.73
9 reviews

Industry average (Textiles and Design)
2.85
12,406 reviews

kununu average
3.15
2,189,000 reviews