Fast-paced work environment with a lot of responsibility. Big wedge between office and exam staff.
Gut am Arbeitgeber finde ich
see above
Schlecht am Arbeitgeber finde ich
see above
Verbesserungsvorschläge
I suggest for the office staff to;
- improve their understanding of day-to-day exam supervising (e.g. sit in, help do this a few times a year)
- reduce optimizing each and every step how they think it should be done, but listen to exam staff more. The only way one can know what should/can be optimized further, is by supervising exams
- I am unsure about this point; instead of splitting the handling of exams between staff, handle entire exams on your own which will reduce communication between multiple people when questions arise (e.g. being more multi-skilled vs specialized)
- Introduce a platform (aside from email) where exam and office staff can communicate transparently in front of everyone (make different groups, for example one group with all CB supervisors, one with all PB supervisors, one will all exam staff, one with exam staff with office staff where only office staff may post updates or questions about rules can be asked, etc.). This would improve transparency on current rules as we can update each other and it would force the office staff to communicate rules and procedures very transparently to ensure everyone has the same info!
I suggest for the exam staff to;
- appreciate office staff more! They do extremely difficult work and don't have optimal conditions (staff availability, fulfilling everyone's preferences, high workload).
- peer-to-peer trainings where 'seniors' train new employees, but I suggest to increase this as I find supervisors every once in a while which are still insecure or are not able to handle certain procedures according to the rules
Arbeitsatmosphäre
Fast paced, a lot of responsibility, friendly coworkers
Image
Between exam staff, a lot of bad things are said about the organization and communication of the office staff.
In my opinion this has to do with a lack of understanding of each other's job.
(Office staff are mostly full time employees, where exam staff are employees which only work a few times a month to actually supervise exams)
Work-Life-Balance
Extremely flexible work-times, but when you are scheduled to work or on reserve, you must put everything else aside for this day. Daily (or half-day) jobs take a lot of energy and time!
Karriere/Weiterbildung
If you show initiative, it is appreciated by the office staff and they are continuously looking for new positions to fill.
Kollegenzusammenhalt
Everyone is helpful and tries their best
Vorgesetztenverhalten
Open to criticism, feedback and show appreciation
Arbeitsbedingungen
Requires you to travel a lot, spend long days and may not have any scheduled breaks. It can be hectic and demanding, but it is also rewarding at the end of the day.
Kommunikation
In general there is a certain discrepancy in how the office staff works compared to the exam staff. This can lead to communication difficulties.
Gehalt/Benefits
Great salary when working! But when you are on reserve, you receive no salary at all and are required to keep the entire day free...
Interessante Aufgaben
Can be interesting - but honestly, good days are 'boring' as 'interesting' means there is some unexpected thing happening, which is then up to you to solve.