Information Technology-Business Analysis-Staff Analyst (Location: Tokyo)

Your Role

Key responsibilities in your new role

We are seeking an experienced IT Business Analyst to support and develop our cloud-based CRM and connected systems. The role focuses on requirements analysis and collaboration for solution design, exposure to system integration, cross-functional collaboration, testing and automation, and IT operations management within Japan while working closely with regional and global teams.

• Business Analysis & Requirements Management: Gather, analyze, and translate business requirements into functional specifications for CRM and connected systems etc
• Exposure to system Integration: Support the design and maintenance of integrations between CRM and ERP, Pricing, Data platforms etc.
• Collaboration with Business and IT Stakeholders: Work closely with global product owners, architects, security teams, and enterprise integration teams. etc
• Testing & Test Automation: Define test strategies, test cases for CRM and integration changes.etc
• IT Operations, Incident & Change Management: Coordinate and align with Support teams for day-to-day operations of CRM and related integrations.etc
• Compliance, Data Protection & Japan-Specific Requirements: Adherence Corporate governance and internal control standards. etc

Your Profile

Qualifications and skills to help you succeed

• 5+ years’ experience as Business Analyst, System Analyst, or CRM IT Specialist.
• Demonstrated experience with cloud-based CRM.
• Good understanding of API‑based integration, middleware, hybrid-cloud data flows, and troubleshooting multi-system issues.
• Experience contributing to testing, regression validation, and test automation.
• Strong analytical and documentation skills (process flows, user stories, functional specs).
• Experience in IT operations or application support for enterprise platforms.
• Fluent in Japanese and English (written and spoken).
• Above Technical college or Bachelor's degree

※応募時には日本語の履歴書と職務経歴書、英文のレジュメの3点をご提出ください。

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