Technical Service Specialist (f/m/x)

Aftersales is where technical experience meets customer needs. Our team supports customers and dealers with warranty cases, claims and special technical challenges, turning every topic into a sufficeint solutions and ensuring a smooth, reliable cooperation long after the sale.

What awaits you?

• Run, maintain and develop 1st level technical support for the Polish market across all automotive areas, including HV topics, as well as 2nd level technical support for Central Europe, covering 12 markets.
• Implement, run and maintain technical support structure for all internal company functions.
• Implement, run and maintain a regular meeting system with Dealer Organization and identified external parties to promote the transfer of technical information and experience in the spirit of team building.
• Coach technical personnel at dealerships and support knowledge sharing across the dealer network.
• Meet and test drive with customers in co-ordination with the A6 function, including Customer Care and Warranty.
• Visit Dealerships and External Partners at the request of A6 to support technical cases handling and cooperation.
• Active participation in the Expert Tool Community organization, High Voltage Community organization, Special Case processing, Technical Action Community organization with local Authorities, like CEPiK, TDT, UOKiK - all of them after specific training.

What should you bring along?

• University degree preferably in Engineering or Automotive or similar qualification.
• 5 years of technical experience in automotive industry at wholesale or retail level.
• Being fluent in both English and Polish; additional technical German would be an advantage.
• In depth technical knowledge of automotive technology/function at sub-component level (BMW technology knowledge would be an advantage).
• Automotive homologation rules and criteria of procedures knowledge.
• Knowledge of crash data analyses would be an advantage.
• Legal regulations regarding technical campaigns management would be an advantage.
• Polish automotive environment awareness and experience would be an advantage.

You enjoy working in an international team and are passionate about selling cars? Apply now!

What we offer:

• Employment contract.
• Hybrid work opportunities.
• Sharing the costs of sports activities.
• Private medical care.
• Company Car.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Learn more here.