Industry Solutions Manager

Job Summary

The Industry Solutions Manager (ISM) acts much like a Senior Solutions Engineer within a particular industry / product portfolio. They are ultimately responsible for ensuring that Enterprise Asset Management (EAM) sales booking targets are achieved, and that Account Executives are supported through all aspects of the pre-sales process. The ISM is also responsible for gathering market and competitive intelligence, spotting trends and threats, and working with other parts of the organization to address these issues. Finally, they must work to increase the exposure of the Trapeze brand and improve the perception of the EAM product portfolio in the market through thought leadership activities. The EAM ISM must bring a passion for technology and people transportation to the role every day.

Who We Are

Trapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership, improve passenger experience, and achieve operational excellence. At Trapeze, we strive to ensure our employees succeed in all aspects of their career. Our culture provides individuals with the ability and opportunity to collaborate, learn and grow. We will provide you with the resources, responsibilities, guidance, and freedom needed to be successful. Building strong and long-lasting relationships is a vital component to working with us. Join our team and be on the way to a rewarding and fulfilling career!

Job Description

• Support the Account Executive and Account Manager community through all aspects of the pre-sales cycle and ensure that the EAM Sales booking targets are exceeded.
• Work with the EAM Product Director to define the vision and strategic objectives for the products and tools and ensure that this strategy is executed effectively from a pre-sale perspective.
• Create transfers of information documents after conducting discovery on complex projects with prospective and current customers
• Develop a clear set of customer account targets for the EAM product lines and work with the Account Executives to develop opportunities in these accounts with the goal of contracting these opportunities.
• Ensure that all solutions that you propose to customers are deliverable by the Professional Services organization.
• Always strive to deepen our competitive intelligence by working with customers, prospects, and industry contacts to understand our competitors’ value propositions, strengths, and weaknesses and ensure these are documented and evangelized throughout the organization.
• Work with the Marketing group to solidify speaking opportunities at key conferences and industry events, publish periodic blog posts on industry trends and hot topics and publish articles in key industry publications.
• Work with the Customer Support and Delivery organizations to develop defendable customer stories that highlight the capabilities and effectiveness of our solutions.
• Contribute to a multi-year product roadmap that goes far beyond today’s product portfolio.
• Collaborate with ISM’s of adjacent solutions with a strong team focused approach to develop enterprise solutions that exceed customer expectations.