1 Bewertung von Bewerbern kununu Prüfprozess
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1 Bewertung von Bewerbern
Distrustful and not transparent company that do not respect candidates
Bewerber/inHat sich 2025 in Wien als Customer Care Specialist Central beworben und sich schließlich selbst anders entschieden.
Verbesserungsvorschläge
I was faced with complete disrespect by this company.
1. They disappeared after two rounds of interviews and still haven’t sent any email about the result, even after two months.
2. They didn’t send me the office address when inviting me for an in-person interview; I had to Google it myself.
3. No one met me downstairs at reception. I had difficulties navigating the building on my own.
4. When I finally found their office, the manager was 25 minutes late. She said she got a family call and that it was more important than our meeting.
5. No one informed me after the first video interview that I would have another online interview during my 1:1 meeting in their Vienna office. It was a set-up. After the manager arrived late, she said now we would have a “surprise interview” with her manager from Germany.
6. The manager’s manager asked many personal questions, mostly about Austria and how I find the Austrian mentality as a foreigner. Nothing about my skills or experience. I felt this was a form of racial discrimination if you are not German and applying to this company. I do not recommend it to foreigners.
7. Suddenly, the manager’s manager started speaking Swedish to me, as I had listed it in my CV. Swedish was not required for this job. Again, I felt mistrust and a suspicious attitude from them towards candidates.
8. After that call, the manager said she would show me the office. Then she asked a team member to show me all five programs they use. Without any prior notice or mention of a technical task, they asked me in front of the whole office to enter their order in SAP. The last time I used SAP was six years ago. This was a set-up. Also, you provided no training before asking candidates to process real orders. You should at least mention it in advance.
To sum up, this company showed mistrust and a shady company culture. Managers here act superior and do not respect your time, clearly putting their family needs over work. The higher management also does not care about candidates. Maybe if you are German or Austrian, they will treat you better.
Bewerbungsfragen
- First video interview: "Tell us about yourself", "If you had any super hero powers, which one would you choose and why?". "If you were an animal which one would you be and why?" "How your friends would describe you in 3 words?". "Why do you like Customer Care role?" "What was your most difficult interaction with the client"? "What was the most difficult conflict you had at your job?" "What techniques do you use to calm your nervous system when you are overwhelmed"? "What motivates you to do customer support role?" "If you had a difficult client how would you proceed?"
- Second round of interview, in the Vienna's office:
- "Tell us about yourself". "Why did you study X?" "Why did you work for X?" "Why did you had break between X and Z job places?" "What did you do in the years that are not mentioned in your CV?" "How experience living abroad shaped you and changed your mentality?" "Don't you find Austrians annoying?" "Don't you find Austrian mentality different from yours and annoying because they are rich and complain?" "What was your most successful project" "How did you collaborated on your other jobs with other departments and teams". "Example of your most difficult work case and how did you solved it". Example of the interaction with customer when you provided wrong answers and it cost problems?". And other personal questions, not related to this job or my skills.
- Manager started speaking Swedish to me at the interview, this language was irrelevant for the position German - English - Polish, but I listed Swedish in my CV. He wanted to check if this was truth. It felt disgusting to be honest. They also asked me to perform technical task, SAP orders onsite without any previous notice, as set-up - sudden surprise when showing me the office.
- I do not recommend this company to anyone who respect themselves. Toxic, disrespectful and shady company culture. Nothing about trust and transparency. Extremely rude to foreigners, pointing out their German mentality.
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