Working Student (f/m/d) - Digital Customer Success, SAP Engagement Cloud

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Where you belong

As a working student at SAP, you will join the Digital Client Success team for Engagement Cloud and gain hands-on experience in a fast-paced SaaS environment. Our team supports customers throughout their journey, helping them adopt our solutions, realize value, and build long-term success. The Digital Client Success Team is a global and agile team whose mission is to drive customer engagements at scale to deliver a seamless customer experience.

You will work closely with experienced Digital Client Success Managers and contribute to initiatives that improve customer engagement, retention, and satisfaction. This role is ideal for someone who is curious about customer success, marketing automation, and digital transformation, and who wants to turn academic knowledge into practical business experience.

What you´ll build

• Support Digital Client Success Managers in preparing account reviews, customer insights, and risk assessments.
• Help analyze customer adoption, usage patterns, and engagement data to identify opportunities for improvement.
• Prepare customer-facing materials, presentations, and follow-up documents.
• Contribute to and take ownership of smaller projects that improve internal processes, customer communication, or reporting.
• Collaborate with international colleagues across Sales, Customer Success, and related teams.
• Take ownership of selected customer-facing tasks independently while receiving guidance and feedback from the team.
• Gain practical experience in SaaS, customer success, marketing automation, and digital customer engagement.

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Business, Marketing, Communications, Information Systems, Data Analytics, or a related field.
• Computer skills: Good knowledge of Microsoft Office, especially PowerPoint and Excel; experience with CRM or reporting tools is a plus.
• Language skills: Fluent German and English skills, both written and spoken; additional language skills are a plus.
• Soft skills: Structured, reliable, and proactive working style with strong attention to detail. Strong communication skills and motivation to work in an international team.
• Others: Good analytical skills and confidence working with data, reports, and presentations, combined with a strong interest in customer success, SaaS, digital transformation, marketing automation, or customer experience

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.