Quality Assurance Coordinator

Position Overview

We are seeking a detail-oriented and highly skilled individual to join our team as a Quality Assurance Coordinator. This role is responsible for performing paper testing, evaluating results, supporting customer-focused initiatives, and ensuring product quality in alignment with ISO standards. The ideal candidate will have strong technical skills, deep knowledge of the paper-making process, and the ability to troubleshoot quality and equipment issues with accuracy and efficiency.

Entry Requirements

• Strong computer skills with proficiency in SAP, Proficy, MICS, Word, Excel, and PowerPoint.
• Ability to learn and operate multiple pieces of test equipment, including the Vandercook printing press.
• Excellent record-keeping and organizational skills.
• Strong verbal and written communication abilities.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Strong ability to prioritize and coordinate multiple job tasks efficiently.
• Ability to identify and assess off-quality paper.
• Ability to work independently.
• Capability to troubleshoot both instrument malfunctions and paper quality issues.
• Preferred: Extensive knowledge of the paper-making process, Cloquet grade structure, and key paper printing characteristics - or demonstrated ability to quickly learn complex manufacturing processes and product specifications in a technical production environment.

Job Responsibilities

• Perform paper testing, analyze results, and develop responses to customer complaints.
• Assist Customer Technical Services (CTS) Group in addressing customer requests and delivering technical support.
• Support the resolution of paper quality concerns and manufacturing variability.
• Calibrate and perform preventative maintenance on testing equipment.
• Maintain calibration records and documentation in accordance with ISO requirements.
• Coordinate re-certification and maintenance of test equipment with external vendors.
• Develop, revise, and maintain ISO manuals and related documentation.
• Record, evaluate, and report off-quality paper findings.
• Develop and conduct training on testing equipment, procedures, and quality requirements.
• Support ISO certification processes by working closely with Environmentqa, Safety and Quality departments to ensure compliance and readiness.
• Vacation support to Quality Manager duties.