AI Support Specialist (f/m/d)

The Information Technology Office at Central European University (CEU) invites applications for a full-time (40 hrs/week) AI Support Specialist position at its Vienna campus. CEU is seeking an enthusiastic, people-oriented AI Support Specialist to join our growing IT team. This is a hands-on role at the intersection of technology and people. You'll be the go-to person helping staff and faculty get the most out of AI tools, supporting the rollout of CEU's institutional AI platform, and playing an active part in building a culture of responsible, confident AI use across our campuses.

If you enjoy explaining technology to non-technical audiences, get excited about AI's potential in an academic environment, and want to grow your career in a place where you'll have real impact from day one, this role is for you.

Duties and Responsibilities

• Serve as the first point of contact for staff and faculty AI tool queries, onboarding, and day-to-day support
• Support the rollout and adoption of AI tools and workflows across University operations
• Create practical guidance, documentation, and training materials that make AI accessible to everyone
• Design and deliver training sessions and workshops on AI tools and responsible use practices
• Help build and nurture an internal community of AI champions across departments
• Monitor the institutional AI platform, log issues, and escalate technical problems to the AI Workflow Engineer
• Gather user feedback and contribute to continuous improvement of AI services
• Support adherence to CEU's AI governance standards and responsible use policies

Qualifications

• 1 - 2 years of experience in a technology support, digital adoption, training, or IT helpdesk role
• Hands-on familiarity with AI tools in a professional or academic context
• Strong communication skills - ability to explain technical concepts clearly and patiently to a non-technical audience
• People-first mindset with a genuine interest in helping others build confidence with new technology
• Proactive and self-directed; comfortable identifying problems before they escalate and taking initiative
• Fluent in English; knowledge of German or Hungarian is an advantage

The following are not required but will strengthen your application

• Experience in a university, research, or other knowledge-intensive environment
• Familiarity with Microsoft 365 and productivity platforms
• Experience designing or delivering digital literacy or training programs

What CEU offers

We offer a competitive salary starting from a yearly gross salary of EUR 57,000, along with a dynamic and international academic environment, where technology and innovation are central to the University's mission. This is an exciting opportunity to contribute to CEU's AI transformation from the ground up, with real exposure to institutional AI governance and strategy early in your career. The initial contract is for one year with the possibility of renewal.

How to Apply

To be considered for the position, please submit:

• CV in English
• Cover letter

CEU is strongly committed to the promotion of gender equality and equal opportunities within our institution. Previous training, work experience and/or engagement with matters of equality, diversity and inclusion at the organizational level will be an asset.

Central European University does not discriminate on the basis of - including, but not limited to - race, color, national and ethnic origin, religion, gender and sexual orientation in administering its educational policies, admissions policies, employment, scholarship and loan programs, and athletic and other school-administered programs.

About CEU

One of the world’s most international universities, a unique founding mission positions Central European University as both an acclaimed center for the study of economic, historical, social and political challenges, and a source of support for building open and democratic societies that respect human rights and human dignity. CEU is accredited in the United States and Austria, and offers English-language bachelor's, master's and doctoral programs in the social sciences, the humanities, law, environmental sciences, management and public policy. CEU enrolls more than 1,400 students from over 100 countries, with faculty from over 50 countries.

In 2019, CEU relocated from Hungary to Austria as the Hungarian government revoked its ability to issue US-accredited degrees in the country. As a result, CEU offers all of its degree programs in Vienna, Austria; and retains a non-degree, research and civic engagement presence in Budapest, Hungary, through its CEU Democracy Institute, the Institute for Advanced Study, the CEU Summer University and The Vera and Donald Blinken Open Society Archives (OSA), and its Hungarian language public educational programs and public lectures.

For more information, please visit https://www.ceu.edu/.