Smarter 

Ecommerce 

GmbH

Bewertungen

Dear smecie,

Thank you very much for taking the time to review smec as your employer. We certainly appreciate every opportunity that enables us to improve. However with your “assessment”, this seems a bit challenging as wide parts of your claims are very generalistic, unspecific, and on several occasions as we find - simply not truthful.

Up front - it's great that you see your colleagues in such a positive light because we as a company also take a lot of effort to promote and support team spirit.

What exactly led to your assessment regarding your supervisor is hard to figure out as we lack specific information. Lastly because of the anonymity of your statement, it will be nearly impossible for us to get to the bottom of things.

However some of the statements we strongly dismiss are:

(a) External hires for higher positions - not truthful - We have a strong commitment to developing our people even on an individual level be it methodical skills, leadership, and other meaningful topics. The majority of our management positions are hired internally: In the last 6 months, 8 colleagues have been internally promoted to new leadership positions. Only when the specific skill set or level of experience is not available but necessary to make a strategic leap do we recruit externally.

(b) Salaries - not truthful - Salaries at smec are well within the usual market salary ranges: 87% (of 111 ratings on kununu) consider the salary to be good or very good at smec.

(c) All hands meetings and communication - not truthful - On every bi-weekly company all hands, Monday morning, we offer the opportunity to every team member to raise questions then be answered by our Executives and Management. Then take our Quarterly Business Review here at smec which we survey closely - more than 90% are looking forward to the next QBR.

Nevertheless, we hope things change for the better for you soon and of course, we are happy to offer you an open conversation in person - pointing at our open door policy - any time. This way we can pursue a path of solution-oriented communication and attitude - which in the end allows us all to improve for the better.

Best regards
Sabine

Dear smecie,

Thank you for your feedback, which comes as quite a surprise to us in this severity.

Our employees definitely are the key to our success, which is why a collegial and appreciative atmosphere is of particular concern to us and your perception unfortunately does not meet our standards. According to this evaluation, where you gave an average of only one star everywhere, nothing at all fits at smec for you.

Perhaps there was a very special occasion that led you to this negative evaluation. Let us have a closer look at what happened together and provide us with more context information.

As a current employee, we offer you and all employees a variety of opportunities to address your mentioned points personally and thus make them “workable” for us. Particularly when it comes to questions about strategic orientation, a conversation with someone of our senior management might be helpful. Obviously, you haven't had a good experience with your 101 meetings with your manager lately, which I very much regret.

In general, for your evaluation to have real impact in future, I would also like to invite you to explain your points in a confidential personal conversation with me. On top I truly want to encourage you to take the opportunity to address your points very specifically to your direct manager and openly share your feelings and needs in your next 101.

Thanks again for sharing your thoughts with us,
Sabine

Dear smecie!

Thank you very much and we are glad that you like it so much with us. And yes, the team spirit is just great here - 96% of all colleagues said the same in our last employee survey. That makes us really proud!

Best
Sabine

Liebe:r smecie!

vielen herzlichen Dank, dass du dir die Zeit genommen hast, deine bisherigen Erfahrungen bei smec mit unseren User:innen zu teilen!

Es freut mich sehr, dass es dir bei uns so gut gefällt und dass du dich in deinem Arbeitsumfeld rundum wohl fühlst.

Herzliche Grüße
Sabine

Dear ex-smecie,

thank you very much for taking the time to review Smarter Ecommerce as your ex-employer. We really appreciate your feedback and listen carefully – especially if there are dedicated points in the feedback that might help us to improve.

We are aware that currently several colleagues in the client-facing units are particularly challenged and we are working on an improvement, e.g. by hiring new colleagues, considering external services and offering additional support in regards to mental health.

Best
Sabine

Dear smecie,

Thanks for your review of smec as an employer.

I’m glad you had a great time at smec and a very positive application and onboarding experience :)

Thank you for giving potential applicants valuable insights into your start at smec and further impressions as part of your internship.

All the best
Sabine

Dear smecie!

Thank you for your feedback, which is very important to us and we regret that you are not satisfied with everything. We are pleased that you value your team very much, that you feel the cohesion between us as colleagues and that we can offer you an interesting field of activity. These points are strong parts of our culture and make us stand out as an employer.

It is also valuable for us to hear what you don't like so much. In this context, you mentioned the challenges with our growth that we are aware of and where we are working with full force on the single issues.

I'm sorry to read that you perceived internal communication as less than optimal. We aim to communicate openly and transparently internally. If we are not yet succeeding in this in some places, we need to do better here.
I would like to be able to better understand your feedback on salary/benefits. It is important to us and we take great care to ensure that our salaries are fair as well as in line with the market average. In addition, every employee received an additional 5 days of vacation last year.

We would like to invite you to share your impressions even more concretely - feel free to use the personal interview with People & Culture.

Best regards
Sabine

Liebe(r) smecie,

vielen Dank für deine wunderbare Bewertung, über die wir uns natürlich sehr freuen!

Dein erfolgreiches Onboarding hat für uns höchste Priorität und unser Onboarding-Programm soll dich dabei maßgeblich unterstützen, damit du dich vom 1. Tag an (und schon früher) in unserem Team gut aufgenommen fühlst und einen wertvollen Beitrag leisten kannst. Besonders wichtig ist uns hierbei das Vertrauen in dich und eine Kommunikation auf Augenhöhe.

Liebe Grüße
Sabine

Dear smecie,
Thank you very much for your comprehensive and honest feedback. It’s great to hear/read that you are enjoying your internship at smec. It is super important to us that we can integrate and show our interns as much as possible during their time with us AND that they can make a valuable contribution to the team.

Thanks also for your comment about lunch opportunities. We are aware that quality has (must have) its price. In this case, we negotiated a very reasonable price for our employees – and as I know (in general) colleagues are happy with the price-performance ratio. I think it's a fair offer compared to pizza & co… :) But we will for sure keep our eyes open for additional food/snack opportunities for our smecies.

Best regards
Sabine

Dear smecie,


Thank you, we really appreciate your feedback. Yes, we place high emphasis & put a lot of resources in making our new colleagues feel welcome from day one. Our buddy-program for example ensures a smooth Onboarding and integration to the teams and company culture.

Best regards
Sabine