Implementation Consultant

The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include:

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.
• Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product and Development to report product issues and communicate gaps from customer’s perspective.
• Perform testing, training, consulting, or other support for customers.
• Supporting other parts of the business as needed (Sales, Customer Care, Product/Development).
• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.

Required Skills/Experience:

• Familiar with Enterprise Asset Management (EAM) software.
• Understanding of implementation best practices.
• Experience with integrating EAM systems with other enterprise solutions.
• Ability to analyze data and generate actionable insights.
• Knowledge of databases, SQL, and scripting languages.
• Strong troubleshooting, testing, problem solving and analysis skills.
• Ability to understand and write technical documentation.
• The ability to use business acumen and consulting skills to develop customers.
• Ability to understand and communicate technical information to non-technical audience.
• Ability to prioritize, plan, manage and execute to commitments.
• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio.
• Strong Business analysis skills.
• Experience working in an agile/hybrid/waterfall methodology for software implementation.

Desirable Skills/Experience:

• Experience in Maintenance, Material Management, and/or the transit industry.
• Experience working in a cloud environment.
• Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)
• Project Risk Identification, mitigation, and resolution