Implementation Consultant

Job Summary:

You have a commitment to providing the best customer service possible and the ability to work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy and grow our customer base.

Job Description:

The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include:

• Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.
• Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.
• Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.
• Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
• Working with Product and Development to report product issues and communicate gaps from customer’s perspective.
• Perform testing, training, consulting, or other support for customers.
• Supporting other parts of the business as needed (Sales, Customer Care, Product/Development).
• Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.

Required Skills/Experience:

• Familiar with Enterprise Asset Management (EAM) software.
• Understanding of implementation best practices.
• Experience with integrating EAM systems with other enterprise solutions.
• Ability to analyze data and generate actionable insights.
• Knowledge of databases, SQL, and scripting languages.
• Strong troubleshooting, testing, problem solving and analysis skills.
• Ability to understand and write technical documentation.
• The ability to use business acumen and consulting skills to develop customers.
• Ability to understand and communicate technical information to non-technical audience.
• Ability to prioritize, plan, manage and execute to commitments.
• Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio.
• Strong Business analysis skills.
• Experience working in an agile/hybrid/waterfall methodology for software implementation.

Desirable Skills/Experience:

• Experience in Maintenance, Material Management, and/or the transit industry.
• Experience working in a cloud environment.
• Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)
• Project Risk Identification, mitigation, and resolution.