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charles 
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Ihr Unternehmen?

Burnout culture hidden behind a "we are family" facade

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Overtime is the norm, and leaving “early” can negatively affect career opportunities. Recognition tends to favour those who stay late or maintain a strong social presence with upper management. High turnover and recurring layoffs make the environment unstable.

Arbeitsatmosphäre

Long hours are common, and feedback often comes across as critical rather than constructive. The unusually high turnover speaks for itself: key roles such as legal counsel and head of finance saw multiple departures within short periods, and many long‑time contributors, including the sole HR manager at the time, eventually left. Despite layoffs, leadership continued pushing for enterprise ambitions without the necessary capacity, resulting in widespread overwork and burnout. They require you to wear multiple t-shirts, but in every all-hands they don't hide how disposable you are.

Work-Life-Balance

Technically, you can leave around 6pm, but doing so invites passive‑aggressive comments unless you've already resigned. Wellness initiatives like yoga or meditation feel superficial when more fundamental issues like workload and unrealistic expectations, remain unaddressed. Employees repeatedly voice concerns through surveys but rarely see meaningful action.

Umwelt-/Sozialbewusstsein

Visible commitment to environmental or social responsibility is minimal.

Karriere/Weiterbildung

Requests for development plans or coaching rarely lead to concrete action items. Constructive guidance from managers is limited.

Kollegenzusammenhalt

Teams generally try to support each other, but the chronic overload, tight deadlines, and rising burnout rates make it difficult to maintain a healthy sense of teamwork.

Umgang mit älteren Kollegen

Very few older employees are hired, which limits diversity of experience. The culture of long hours and constant urgency does not support those with family responsibilities.

Vorgesetztenverhalten

Micromanagement is widespread. Focus is placed on staying past a certain hour rather than on outcomes. Many managers lack people‑leadership experience, and this shows in day‑to‑day interactions.

Arbeitsbedingungen

The office feels overcrowded and shared spaces like the kitchen are rarely well maintained.

Kommunikation

Managers struggle to offer meaningful career guidance or structured feedback. Even after clearly outlining career aspirations, these conversations are frequently forgotten and repeated months later. Tools like 360° reviews exist, but without accountability or follow‑through they have little impact. The constant "we are family" messaging feels disconnected from the actual employee experience.

Gehalt/Benefits

They provide online meditation/yoga and now online psychologist/psychiatrist as employees are burning out. This tells how unhealthy it is to work for this company.

Gleichberechtigung

Decision‑making often sits within a small, homogeneous group, and several women have left citing unequal treatment. Public claims about diversity don’t always align with internal reality.

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Arbeitgeber-Kommentar

Johanna ThielenPeople Lead

Thank you for taking the time to share such detailed feedback. We take every review seriously both as an opportunity to improve and to provide an accurate picture of what it's like to work at charles today.

We do want to note upfront that several points in this review (including references to former colleagues and benefits we no longer offer) suggest this feedback may reflect an experience from some time ago. A lot has evolved since then, and we'd like to set the record straight on a few things.

SETTING THE FACTS STRAIGHT
Our Head of Finance was with us for over two years before moving on, and the role was filled through an internal promotion — something we see as a sign of growth, not instability. Our current People Lead has also been with us for over two years. Regarding our office: it provides sufficient space for everyone and is well equipped, including a fully stocked kitchen with drinks and snacks. We regularly gather team feedback to maintain a comfortable working environment. On the benefits side, we currently provide mental health support through OpenUp, giving our team access to professional psychologists and coaching. We see this as a proactive investment in our team's wellbeing, not a reaction to an unhealthy environment.

CULTURE AND WORK-LIFE BALANCE
We fundamentally believe performance should be measured by outcomes, not hours spent in the office. However, we are not and have never been a remote-first company and openly communicate that we value in-office interactions. We also want to respectfully point out that terms like "rising burnout rates" should be used carefully since burnout is a medical diagnosis that should not be broadly attributed without clinical basis, as it can be misleading and unfair to current and prospective colleagues.

WHAT WE'RE BUILDING
We hear the underlying concerns around feedback culture, leadership development, and career growth. These are areas we've been actively investing in - from structured manager enablement to clearer development frameworks and more consistent follow-through on career conversations. We also want to thank the reviewer for acknowledging that teams genuinely try to support each other. That spirit of collaboration is something our people actively contribute to every day, and we're proud of it.

We'd genuinely welcome the opportunity to discuss this feedback further. If you're open to it, please reach out to our People team directly because honest dialogue helps us grow.

Thank you again for your candour.

charles People team

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