Specialist Strategy & Business Analysis, Customer Services (m/f/d)

Your tasks:

• Support the development and coordination of customer-focused strategies across multiple domains (e.g., mobility, accessories, merchandise, finance)
• Contribute to initiatives that map and optimize customer journeys (E2E)
• Conduct gap analyses and help develop business cases and financial models
• Support the development of dashboards and KPIs for journey and performance tracking (e.g., Power BI)
• Collect and analyze feedback from retailers and customers to identify areas of improvement
• Support marketing initiatives and communication efforts within Customer Services
• Align with Project Management teams to prioritize and plan cross-functional initiatives

Your profile:

• Master’s degree in Business Processes, Business Development, Business Informatics, or related fields
• 2+ years of relevant experience in business strategy or digital transformation, ideally in automotive or consulting
• International experience and exposure to cross-cultural environments is a plus
• Good understanding of Aftersales business processes and KPIs
• Experience with digital transformation and business development processes
• Familiarity with tools such as Microsoft Power BI, Excel, Confluence, Jira
• Fluent in English; another European language or Mandarin is a plus

You can expect ...

• Experience in exciting and international projects
• Continuous salary development
• Da Vinci Corporate Benefits
• On-the-job training and language courses
• Appreciation, motivation and commitment