Payrails 

GmbH

Bewertungen

No culture
No strategic thinking.
Poor leadership all round.
Values are nothing more than words on a wall.
Non-existent benefits.

Basically, every single toxic aspect of Delivery Hero (where the leadership comes from) you will find here.

I worked in the marketing team at Payrails and saw firsthand how quickly the reality of the company breaks away from the image it projects. This is not a startup with “growing pains”, it's an organization shaped by ego, fear, and dysfunction at every level.

Let’s start at the top. The Co-founder/CEO is the bottleneck behind most decisions. Not in a strategic founder way, but in a micromanaging, inaccessible, power-hoarding way. He hides in his office all day, speaks only to a handpicked inner circle, and still insists on giving feedback on things like button colors, headlines, or whether to use a comma or full stop. Nothing and no one can move without his permission. Disagree with him, and you’ll be told to fall in line. Raise concerns with HR? You’ll be told, “He’s smart and reads a lot of books.” That was the actual response.

A major part of the dysfunction sits in marketing. Mid-level leadership is a case study in how insecurity and incompetence can damage an otherwise highly skilled team. Instead of leading, there’s micromanagement, information hoarding, and a complete lack of communication, guidance, or constructive feedback.

New hires are asked to redo work already completed by others, without context or explanation, which leads to friction and duplicated effort. Team members end up redoing each other’s projects in an endless loop. Deadlines slip, not because of the team, but due to constant interference, blocking, and second guessing from management.

This isn’t leadership. It’s control through chaos. And those responsible operate with full protection from the top, filtering information upward to shape narratives in their favor while others are left to take the fall.

The result is a climate of tension and distrust. People spend more time managing egos than producing good work. Skilled individuals are sidelined or excluded from decisions if they challenge the status quo. Others go quiet, having learned that speaking up leads to retaliation. It’s manipulation disguised as leadership, and a culture of blame designed to protect fragile egos.

What’s worse is that upper leadership seems either unaware or indifferent. Feedback from within the department never reaches the founders unfiltered, which keeps the dysfunction protected and self sustaining.

Concerns have been raised multiple times, directly and through the appropriate channels. The outcome is always the same: silence, dismissal, meaningless HR workshops, and when that fails, retaliation. In several cases, employees were let go shortly after relocating to Berlin with their families, often after attempting to raise concerns or propose solutions. If you think actual leadership, initiative, or integrity are rewarded here, think again.

Don’t be fooled by the HR performance, either. They may invite open dialogue, but nothing changes. It becomes clear very quickly that their function isn’t to support employees. It’s to protect management from accountability.

Even the performance review process reflects this culture. Managers can choose who gives them feedback, and predictably, they choose allies. Input from their direct team isn’t required. That should tell you everything about how seriously growth and development are taken here.

Another recurring pattern: hiring experienced professionals with promises of ownership and growth, only to quietly strip them of responsibilities and hire above them without warning. It’s disempowering and incredibly common.

Additionally, despite requiring employees to be in the office at least twice a week, the company does little to provide a proper environment for focused work, especially for creative teams. The CEO has a large, private office where he isolates himself, while the rest of the staff often struggle to find space to sit or work together as a team. The open areas are usually loud, overcrowded, and poorly suited for collaboration. The office policy feels less like a support for productivity, and more like control for its own sake.

You may see many open roles and be impressed by the pace of hiring. The reality is that HR is under pressure to bring in new talent, and will say what’s needed to get people through the door. But promises are rarely kept, and new hires quickly realize that nothing is being done about the broken foundation. The company is simply building chaos on top of chaos.

This is not a workplace built on trust or talent. It’s a hierarchy where a handful of insecure decision-makers protect their power at all costs, even if it means suffocating the teams beneath them. If you're principled, skilled, or simply value your sanity, don’t walk away. Run.

The company was founded by ex-delivery hero staff. The core team is a closed circle of ex-delivery hero people. If you're not one of them then your contribution and opinion gets easily ignored. The CEO has his own small office and you can sense that people are either afraid or try to get out of his way. In meetings he exposed people publicly and acts unreasonably. Conversations and discussions are centralized around what might please the CEO and not on merit or whats good for the customer or the company. Decisions and knowledge is shared only in the ex-delivery hero closed circle. People are laid off without any note from one day to the other. There was no onboarding for me besides the general department intros. Almost no written information, decisions or documentation in general.
They expect you to quickly contribute while not giving any feedback on performance. There did not seem to be any plan for my role.