Service Account Manager

Service Manager

Your role and responsibilities.

In this role, you will take ownership of developing, implementing, and managing a service‑driven account strategy focused on maximizing plant availability, optimizing asset performance, and ensuring the long-term reliability of our customers’ automation systems. Your focus is on keeping our customers’ plant and asset automation performing at its peak - delivering reliable service when needed, optimizing lifecycle value, and leading modernization initiatives that keep their operations future‑ready.

You will leverage your commercial and technical expertise to drive the creation and execution of comprehensive account plans, aligning growth actions with customer priorities and ABB’s strategic objectives. Day to day, you will nurture strong, long-term customer relationships and act as the primary point of coordination for all commercial and service-related activities. You will lead internal account teams - across Sales, Service, Operations, and support functions - to ensure seamless collaboration and the delivery of an exceptional customer experience.

Additionally, you will manage the commercial lifecycle of active contracts, oversee renewals and expansions, maintain a healthy opportunity pipeline across ABB’s Automation Solutions portfolio, and proactively drive resolution of customer issues through effective communication and structured follow‑up.

This role is contributing to our ABB Automation Service and Modernization Business in Benelux. Your focus area will be The Netherlands, targeting on the Water and Food and Beverage segment.

You will be accountable for:

• Driving customer value through operational insight, proactive engagement, and strong cross-functional collaboration, ensuring ABB’s services and solutions directly support the customer’s performance goals.

• Developing a thorough understanding of the customer’s business drivers, operational priorities, and market environment, and translating these insights into concrete opportunities for ABB.

• Defining, proposing, and securing sales and service targets for the account, and ensuring achievement through a structured follow‑up process.

• Creating measurable added value for both the customer and ABB by ensuring a coordinated, consistent, and customer‑centric sales and service approach.

• Ensuring the effective application of ABB’s standardized Marketing and Sales processes, tools, and governance frameworks for the account, driving consistency, transparency, and excellence in execution.

Our team dynamics

You will be based in Etten-Leur and join a team that thrives on autonomy, ownership, and accountability. We empower you to make decisions, take initiative, and drive outcomes, supported by a coaching-based leadership style that encourages learning through experience, continuous development, and personal growth.

Qualifications for the role

• You are passionate about building long-term customer relationships and driving operational excellence, and you are innovative around service contract development and value-based solution selling.

• You are highly skilled in developing strategic account plans and achieving measurable growth within the Water and Food and Beverage segment in the Netherlands.

• You are experienced in managing a multidisciplinary key account team, consisting of various internal ABB stakeholders, support functions, specialists, and other contributors, ensuring coordinated execution and alignment with customer expectations.

• You have demonstrated expertise in value-based selling, using customer insights, lifecycle data, and operational performance data to drive meaningful customer outcomes and strengthen ABB’s value proposition.

• You possess strong capabilities in contract management, including performance reviews, contract compliance, scope definition, renewals, and identification of upsell and expansion opportunities.

• You have advanced proficiency in commercial pipeline management, with proven experience using CRM platforms to forecast, prioritize, and execute on opportunities across the full ABB Automation portfolio.

• You possess an enhanced knowledge of Automation Solutions, control systems, instrumentation, and lifecycle services, and you are highly adept in navigating complex customer environments with a strong service mindset.

• You have a degree in Engineering (Automation, Process or related field) or have demonstrated extensive knowledge of industrial automation service delivery, with proven experience managing key accounts in technically complex environments.

• You are at ease communicating in Dutch and English when interacting with customers at all levels - from technical specialists to executive stakeholders.

What we offer

• A competitive salary with performance-based bonus.

• Electric company car, 27 vacation days + 13 ADV days.

• Strong pension scheme and share program.

• Discounts on gym memberships and bikes.

• Full-time position (40 hours) with training and growth opportunities.

Interested in this position?

Don’t hesitate, apply now. Register your CV and apply online.

For questions, please contact Jacqueline Pereboom, Talent Partner, at 010 - 407 82 14 or soll@nl.abb.com.

More about us

ABB is a global company. A leader in the areas of transmission and distribution of electricity, process and production automation and electrical, electronic and plant engineering products and systems. We are at the forefront of innovations, following trends and thinking along with our customers. We have brought together 150,000 people working together in more than 100 countries worldwide.

Die Zukunft wird sauberer und intelligenter durch vielfältige Talente - neugierige, mutige und kreative. Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund und Erfahrungen.

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