Field Service Engineer Equipment Installation (m/f/d) - Arizona

Essential Duties and Responsibilities:

To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Keeps Installation Coordinator and Management informed of down situations and reports activities as required.
• Ability to utilize training skills to troubleshoot tools to resolve issues.
• Works overtime and/or travel on short notice, as needed.
• Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers during equipment installation and acceptance tests.
• Recommends appropriate action and maintains ongoing awareness of existing and potential situations;Handles equipment and customer situations while informing Management of developments on a timely basis.
• Prepares and conducts local customer meetings and communicates with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.
• Prepares and submits all required paperwork on a timely, routine basis.
• Maintains all assigned equipment logs and records promptly and thoroughly.
• Other duties, as assigned.

Additional Duties and Responsibilities:

• Initiates purchase orders for parts and service.
• Stays informed and trained on the company’s current systems, methods and procedures, including site safety.
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.

Qualifications / Education / Skills and Experience:

• This position requires an associate degree or bachelor’s Degree in a related engineering field or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Strong communication and professionalism given to various levels of management, personnel and customers.
• Must have advanced PC skills.

Additional Comments:

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.