Trainee Air Logistics

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Job Purpose:

The core purpose of the Customer Care Specialist and their responsibility is to: Grow, retain and serve the customer through commercial, local customer ownership while maximizing profitability. The Customer Care Specialist is to deliver excellence in every local interaction and thereby, elevating the customer experience across all touchpoints.

Main responsabilities:

You will be the main point of contact for your local, assigned customers, proactively owning the following elements and taking full responsibility for their experience with K+N: Customer experience, delivering service and satisfaction to the highest level

Customer Growth, retention and serving the local customer with all their requirements Maximising Customer Profitability The above will be achieved for your local customer by being responsible for owning the and executing proactively these daily activities: Commercial Management: Lead and manage customer growth & retention analysis and actions Upselling of K+N services and products to support customer requirements Spot quotation execution and follow up Own the profitability management and lead improvement actions through internal collaboration Commercial financial management to support resolution of bad debt issues Relationships & Communication: Commercial communication incl. customer promise impact Bookings clarification communication Shipment update and deviation communication Customer Promise Monitoring: Deliver overall transit time and commercial conditions as promised

Onboarding & Fulfilment: Lead or support the onboarding of new customers via our Implementation processes Creation of the shipment file and completion of the shipment file preparation Guide and ensure the customer is meeting our compliance and regulation standards Customer System Maintenance: Manage and maintain accurate data within the Customer’s Business Profile Ensuring a healthy credit limit is maintained

Have valid and accurate rates loaded into our systems in a timely manner Dispute Management: Manage all customer complaints and claims with empathy through to resolution Raise and follow the correct internal escalation path where applicable Ensure all claims are accurately logged in our claims portal system

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.