Advanced Technical Support Specialist

The INNIO Advantage:

By combining a rich legacy in power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

Northeast Energy Systems ('NES') and Western Energy Systems ('WES'), a division of INNIO, provide fully integrated Combined Heat and Power ('CHP') and Distributed Generation ('DG') power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems.

NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields -results-focused professionals with the skills to achieve project goals across multiple industries.

Essential Responsibilities:
• Ability to read, interpret safety documents, schematics and other mechanical/electrical diagrams
• Experienced in troubleshooting mechanical and electrical systems of an engine and/or generator.
• The ability to work well as part of a team.
• Strong computer skills including Microsoft Word, Excel, Outlook
• Must have a positive attitude, strong work ethic and desire to succeed.
• Must be able to communicate via telephone & email

Qualification Requirements:
• Strong customer service mindset and strong skills to drive, support,
• Empower and inspire the Service teams and Customers +5 years’ experience in a technical role
• Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by
strong business acumen including basic IT skills
• Willingness to work in shift model and on call
• Experience working with electrical or mechanical systems
• Fluency in English a must
• Good interpersonal skills
Job specific knowledge:
• Strong communication skills...experienced in customer communications
• Boundaryless and multi-culture working mindset and team player
• Able to work efficiently without direct supervision
Preferred:
• Multi-year working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
• Jenbacher training certifications: FTB, FTA, CT1, CT2, MR
• Mechanical/electrical RCA research and analysis exposure
• Previous field experience a bonus