Business Analyst Customer Service (m/f/d)

Business Analyst Customer Service (m/f/d)

Your Responsibilities

• In close collaboration with BU Customer Service central and local teams, you analyze operational data to make trends visible early, providing input for subsequent deeper analysis and take active part in some essential service processes
• Existing data and reports don’t just get maintained - you challenge them, rebuild them, and make them actually useful for daily decisions
• Working with technical, operational and financial reports, you identify patterns that point to recurring issues in products or service processes
• Turning raw data into clear insights, you build dashboards and reports that stakeholders can actually work with
• A big part of your day revolves around operational service data - understanding volumes, trends, dependencies and what’s really driving customer interactions and functional performance
• Your analyses help teams move from reacting to problems to preventing them

What we are looking for

• A solid background in data analysis, business analytics, or a similar field, ideally with a degree in Business, IT, or Data-related studies
• Experience working with reporting tools and handling structured datasets - you know how to get from data to insight
• Comfortable working with operational data (not just financials) and digging into details like service cases or spare parts usage
• You don’t just build reports - you question them and improve what’s already there
• You have a good grip on AI tools and able to introduce them into your working process and results
• Able to work across teams and align with different stakeholders when data definitions or interpretations differ
• Confident in English and able to explain complex findings in a way that others can follow