Manager Sea Cargo Taiwan

Descriptions of Key Responsibilities/ Tasks:

• To perform the most challenging tasks in the area of sea cargo shipments, booking and delivering of shipments
• To make decisions on FCL/LCL development strategies ( inbound & outbound trades) on country level
• To maintain agents relationship in accordance with company policy
• To create SOP’s (Standard Operating Procedures)
• To handle pricing & calculation and make offers to customers
• To coordinate and work close with local sales teams, special sales actions
• To accept offers and optimizes the organization of transport
• To be responsible for monthly results of the department
• To monitor KPI for the department
• To select service provider and monitor the cost
• To handle daily operations for project shipments and VIP accounts
• To monitor the completion of procedure for dispatching and delivering of shipments (entering electronic data, cover of insurance etc.)
• To monitor timely invoicing and payments
• To monitor the keeping of budget lines
• To develop improvement initiatives of continuous business success
• To make analysis of request (credit worthiness of the Company)
• To set target with the department and monitor the achievement
• To provide customer service and keep contact with agents
• To adjust complaints - Trouble Shooting
• To handle claims together with legal department
• to issue obligatory instruction, directives and information in his/her field of responsibility and monitor compliance and performance
• To be responsible for personnel leadership within the department
• To coordinate within the department and with other departments and countries within the Company
• To train and mentor high potentials in operations and sales
• To take up additional assignments/tasks as required to meet with the Company needs.