Collaboration Operation Center Engineer
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Technical Support Manager
Bei ABB unterstützen wir Industrien dabei, effizienter und sauberer zu arbeiten - von Ressourcen über Energie bis hin zu Produktivität. Mit uns treiben Sie den Wandel hin zu einer nachhaltigeren Zukunft voran. Wir sind überzeugt, dass Ihre Ideen, Ihre Art zu denken und Ihre Ambitionen uns helfen, diese Mission zu erfüllen. Deshalb schaffen wir ein Umfeld, in dem Sie Ihre Kompetenzen und Ihre Persönlichkeit einbringen und gemeinsam mit uns wachsen können. Werden Sie Teil unseres Teams und gestalten Sie die Zukunft mit uns.
Diese Position berichtet an:
Technical Support Manager
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In this role you will be responsible for providing technical assistance and support for customers’ operation people with marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives
Your role and responsibilities:
- Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide.
- Occasionally participating in field service activities, like but not limited to troubleshooting at site, repairs, maintenance and training operators.
- Primarily supporting the customers remotely from the office environment using telephone, email and chats.
- Advanced troubleshooting through ABB’s Remote Diagnostic System (RDS).
- Technical advisory function internally in ABB Marine for own personnel.
- Contribute towards development and R&D teams further developing and enhancing advanced services and solutions.
- Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.
- Executes wrap-up and follow-up (when needed) of support cases in a timely manner.
- Identifies improvement needs in the way of working and potential solutions for them, communicates them proactively and drives small improvement actions.
- Prepare technical reports after cases closure.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
- Four or more years’ experience in marine power generation and power distribution with a focus on variable frequency drives, both low and medium voltage, and control systems.
- Bachelor’s degree in electrical engineering or another Electrical technical field.
- Familiarity with marine/offshore work environment and procedures.
- Experience in marine power generation and power distribution.
- Must be fluent in both written and verbal English
- Proficiency in diagnostic tools and software used for troubleshooting drive systems preferred.
- Experience as a ship electrician or have experience from shipyards, understanding and interest in marine installations.
- Willingness to travel for on-site support and service activities.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.comand click on “Candidate/Guest” to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% ofpay - Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
More about us
Die Zukunft wird sauberer und intelligenter durch vielfältige Talente - neugierige, mutige und kreative. Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund und Erfahrungen.
Bereit, gemeinsam etwas zu bewegen?
Jetzt direkt bewerben oder weitere Informationen zu ABB und unseren Lösungen weltweit entdecken unter: https://www.abb.com
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