Data Center CoE - Field Service Technician II

Field Service Technician II

Bei ABB unterstützen wir Industrien dabei, effizienter und sauberer zu arbeiten - und jede einzelne Person trägt hier dazu bei. Wir bieten allen Mitarbeitenden die Möglichkeit, Verantwortung zu übernehmen und die eigene Entwicklung aktiv voranzutreiben. Gemeinsam entstehen Lösungen, auf die alle stolz sein können. Wir suchen engagierte Talente, um gemeinsam die Welt voranzutreiben.

Diese Position berichtet an: Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

As a Field Service Technician II, you are responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines.

This is a highly travel-intensive position requiring extensive nationwide travel to customer locations across the United States. Success in this role requires the ability and willingness to spend significant time traveling and working at customer sites. Candidates seeking limited travel should carefully consider this requirement before applying. Comprehensive travel accommodations, lodging, and per diem are provided.

CORE RESPONSIBILITIES

• Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).
• Displays clear understanding of sense of urgency and care in their own area of responsibility.
• Ensures customer retention, proper customer experience and effectively communicates service work timeline and expectations.
• Plans and prepares site work for the larger project team and manages related subcontractors at site.
• Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Works with Site Manager and Sr. Field Service Technicians to identify improvement needs and potential solutions for the ways of working and the products in question, and employs improvement actions in their own area of responsibility.
• Troubleshoots equipment/systems/process failures, requests proactive corrective actions, and makes recommendations to avoid future issues, escalating through Site Manager as needed.
• Assist the factory with data collection and timely data reporting to enable root cause analysis, quality improvement, and battery fleet health.
• Assist in creating clear technical documentation and sharing knowledge across teams.
• Perform collateral duties as assigned to meet business needs as they relate to HSE, Quality, Integrity, etc.
• Perform duties in Power Delivery, Medium & Low Voltage Electrification and Control Systems, etc.
• Maintain documentation on assignments, complete reports, and tests, understanding and utilizing job related software at completion of each assignment.
• Ability and willingness to travel 90-100% of the time throughout the United States.
• This will include long-term assignments requiring consecutive weeks of travel.
• Promptly book travel arrangements upon receipt of assignments.
• Always wear personal protective equipment/uniforms.

LICENSE TO OPERATE / CORE VALUES

• Preserve ABB’s Safety Culture in every aspect and as first, in and outside the field and always keeping an eye on co-workers.
• Leads health, safety, and environment (HSE) activities.
• Applies safety rules and safe practices as well as safety responsibilities.

In this role, you bring:

• Theoretical experience in all aspects of electrical design.
• High school diploma/GED with 5 years of hands-on experience in electrical engineering, or associate degree or higher level of education.
• Must be knowledgeable of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local Soil).
• Proven analytical and quality improvement ability.
• Ability to work with all levels of maintenance, engineering, and management.
• Knowledge of Microsoft office, Google suite, project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Ability to communicate effectively with both internal and external stakeholders, in writing and verbal.
• Preference will be given to candidates with experience in the field.
• Must be fluent in both written and conversational English.
• Currently authorized and eligible to work and live in the US.

Why ABB? What's in it for you:

We want you to bring your full self to work - your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer and takes affirmative action for 100% of eligible employees.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or veteran status.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $40 per hour to $55 per hour USD.

For more information regarding your (EEO) and your legal rights, please visit: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an EEOC & Affirmative Action employer, you can also and you will be provided with more details upon additional attempts.

If you are unable or limited in your ability to use or access ABB's career site as the result of a protected Veteran status or disability, you may request a reasonable accommodation by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more.

Health, Life & Disability

• Choice between two medical plan options: PPO plan called Copay Plan or High Deductible Health Plan with Health Savings Account.
• Choice between two dental plans: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays
• Up to 15 paid vacation days

Die Zukunft wird sauberer und intelligenter durch vielfältige Talente - neugierige, mutige und kreative. Wir schätzen die Vielfalt an persönlichen Hintergründen und Erfahrungen.

Bereit, gemeinsam etwas zu bewegen?

Jetzt direkt bewerben oder weitere Informationen zu ABB und unseren Lösungen weltweit entdecken unter: https://www.abb.com