Senior Logistics Liability Claims Analyst - Americas

It's more than a job

As an Insurance professional at Kuehne+Nagel, your job is to help individuals and companies manage and mitigate risks associated with their supply chain. At the same time, your work helps create memorable experiences for people around the world. For example, your expertise empowers our teams to master the transportation and storage of fine wines so that couples and friends can enjoy dates and celebrations. Insurance work at Kuehne+Nagel contributes to more than we imagine.

The Senior Logistics Liability Claims Analyst is responsible for professionally managing logistics liability claims across the U.S., Canada, and Mexico. You will apply broad transportation and knowledge of the applicable international and domestics transportation laws, drive accurate claims data processing, lead recovery efforts, manage litigated files, and provide expert guidance to internal teams and customers. This role is crucial to maintaining customer satisfaction, ensuring claim transparency, and protecting client’s interests through ethical claims handling processing.

How you create impact

• Manage mid to high value logistics liability claims, including maritime, warehouseman’s legal liability, freight forwarding, airfreight liability, and road logistics.
• Accurately administer and validate claims in the e‑claims system, including application of claims reserves, documentation, and recovery.
• Conduct investigations, analyze root causes, and actively pursue recoveries against subcontractors and other third parties.
• Manage litigation by instructing legal counsel, monitoring case progress, preparing reports, and attending mediations as needed.
• Prepare, maintain, and present claim statistics and reports analysis on a monthly or quarterly basis.
• Ensure claims comply with internal handling procedures, global standards, KPIs, and audit requirements while continuously identifying improvement opportunities.
• Provide day‑to‑day claim‑related support, guidance, and training to internal customers, staff, and external stakeholders.
• Review logistics liability components in contracts to ensure insurance and risk transfer requirements are met.
• Educate customers on insurance policies, risk exposure, and the importance of cargo insurance.
• Serve as the primary interface with marine liability insurers, surveyors, and logistics liability insurance partners.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What we would like you to bring

• 10+ years of experience in claims‑related roles within a law firm, insurance company/broker, or logistics services provider.
• Strong investigative, analytical, and problem‑solving skills, with the ability to summarize large volumes of complex information.
• Excellent communication and influencing abilities, including negotiation and the ability to present persuasive arguments.
• Advanced proficiency in reading and interpreting policy documentation; comfort working with digital claims systems.
• English fluency required; Spanish fluency preferred.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.