AI- first Information Developer

AI- first Information Developer

Location: Vienna

Country: Austria

Team: Engineering

Seniority: Experienced and Senior

Work model: Hybrid

Region: EMEA

Your role at Dynatrace

Dynatrace Documentation is a critical asset in driving user adoption of our unified observability, security, and AI platform, providing navigation through the multi-faceted functionality Dynatrace offers, and helping users extract the most value out of Dynatrace. At Dynatrace, writers architect the knowledge, curate the output, and serve as the final accuracy and experience quality gate. They build AI-first documentation: structured, governed information architecture managed by domain and content experts, with everything explicitly optimized for user experience and AI consumers alike.

In this role, you will:

• Architect knowledge across complex, cross-domain product areas by defining content models, taxonomy, and lifecycle so the same source can serve human readers and AI consumers (copilots, search, support agents, LLMs).
• Curate AI-generated content and review work from other Information Developers for nuance, structural integrity, and accuracy (the things only human judgment can reliably catch) before content is trusted and served.
• Design prompts, build reusable templates and skills, and instruct agents that draft, validate, and surface gaps in the knowledge base.
• Apply Dynatrace's structured content principles, metadata schema, and chunking strategy so every content unit is modular, independently addressable, composable, and machine-readable. Retrievability is a first-class requirement.
• Partner directly with subject-matter experts, Development, Product Management, and AI teams to scope knowledge work, define what users need to know, and design the content and structure.
• Identify improvements to content models, taxonomy, and AI-pipeline quality, and contribute to evolving authoring standards across the team.
• Use your technical depth and writing craft to navigate complex use cases and produce concise, clear, accurate copy that non-technical users (and AI consumers) can grasp.
• Mentor less-experienced writers and Information Developers, and influence team-wide standards and authoring practices.
• Work in the docs-as-code process using a markdown-based static site, VSCode, Git, and an evolving stack of agentic tooling (Claude plugins, docs MCP, AI content validators).
• Work within a truly global R&D team with a presence across multiple continents.

What will help you succeed

• 5+ years of experience in technical writing, information development, or a closely related content-engineering discipline, with a track record of documenting B2B software products.
• Hands-on experience operating an AI-first authoring workflow: designing prompts, building reusable templates and skills, instructing agents, and curating AI-generated drafts for accuracy and consistency.
• Comfort being an architect, quality gate, and final approver rather than the sole author of every piece of content.
• Experience treating documentation as structured data: modular, semantically structured units optimized for both human readability and AI retrievability. Familiarity with frontmatter, metadata, chunking, and retrieval signals.
• Experience contributing to information architecture within a product domain: content models, taxonomy, and lifecycle considerations.
• Demonstrated ability to autonomously scope a knowledge project across complex, cross-domain product areas: interviewing SMEs, defining the content's scope, and designing its structure without being handed a brief.
• Strong editorial judgment when reviewing AI-generated drafts and peer work, catching nuance, structural integrity, and accuracy before content is served.
• Superb written English, with the ability to produce clear, precise, and conversational writing that works for both human readers and AI consumption.
• A drive to learn quickly and constantly with an AI-first approach that is evolving in real time.
• The ability to communicate effectively with stakeholders across an organization, from engineers to executives, including Development, Product Management, and AI teams.
• Experience working in an Agile software development environment.
• Proficiency with Markdown, Git, Jira, and the command line.

The following will benefit you

• A developer-turned-writer background, or hands-on coding experience of any kind.
• Experience with agentic content tooling: Claude plugins, MCP servers, Claude.md files, AI content validators, or comparable agentic authoring stacks.
• Familiarity with RAG pipelines, embeddings, or LLM-accessible documentation surfaces (llm.txt, MCP hooks, structured exposure for retrieval).
• Experience with content analytics, AI-pipeline output quality monitoring, or continuous validation frameworks.
• Knowledge of observability or performance monitoring.
• Knowledge of cloud technologies.
• Knowledge of any programming or query language.
• A portfolio of your writing examples.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Due to legal reasons, we are obliged to list a salary range for this position, which is € 61,000 up to € 76,000 gross per year based on full-time employment (38.5 h/week). We’ve listed the salary range for transparency, but if your experience and skills bring unique value, we’d still love to hear from you - please apply even if you’re outside the range.

Equal Employment Opportunity

Dynatrace provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We actively foster an inclusive workplace that celebrates differences and promotes accessibility, collaboration, and growth for all.