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Das könntest du laut kununu User:innen als Field Service Engineer in Österreich verdienen
Ø 52.600 €
Bruttodurchschnittsgehalt Vollzeit
38.300 €78.800 €
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Was die Firma über den Job sagt
Field Service Engineer (Jaén)
Roche Diagnostics is seeking a Field Service Engineer to provide scientific and technical support for installed diagnostic systems. The role focuses on ensuring operational efficiency through installations, maintenance, and system modifications, while acting as a key technical reference for clients in Jaén and supporting national strategic accounts.
Responsibilities
- Execute preventive, corrective, and evolutionary maintenance, installations, and system modifications with a focus on customer experience.
- Utilize digital tools for proactive service monitoring and ensure all activities are accurately documented in the CRM.
- Manage key accounts by providing comprehensive, proactive service and optimizing performance based on KPIs.
- Establish excellent communication with clients regarding system updates and quality controls.
- Resolve incidents and complaints efficiently while collaborating with the commercial team to support service offerings.
Requirements
- Degree in Engineering (Electronic, Mechanical, Biomedical, or related fields).
- 2 to 5 years of experience in a similar position within the in-vitro diagnostic sector.
- Strong technical knowledge of IVD hardware platforms; experience in IT environments is a plus.
- Fluency in Spanish and a good level of English.
- Strong interpersonal skills, including leadership, assertive communication, and the ability to work autonomously.
- Customer-oriented mindset with strong planning and decision-making capabilities.
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