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MeisterLabs 
Software 
GmbH
Bewertungen

17 von 49 Bewertungen von Mitarbeiter:innen(gefiltert)

Schlecht am Arbeitgeber finde ich
kununu Score: 3,0Weiterempfehlung: 24%
Score-Details

17 Mitarbeiter:innen haben diesen Arbeitgeber mit durchschnittlich 3,0 Punkten auf einer Skala von 1 bis 5 bewertet.

Lack of Clear Leadership and Unsustainable Strategies

3,2
Nicht empfohlen
Ex-Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung nicht mehr bei Meister in Wien gearbeitet.

Gut am Arbeitgeber finde ich

Meisterlabs does have its share of positives. The people are genuinely warm and there’s a good sense of camaraderie within teams. The benefits for employees are commendable and the central office location is convenient. However, these advantages are overshadowed by significant cultural and operational issues.

Schlecht am Arbeitgeber finde ich

Leadership and Strategy: The company lacks a clear strategy, leading to constant changes and instability. Over the past year, there have been multiple departures in the leadership team, causing the sales team to adapt to more than one different leadership styles and strategic directions in just 12 months. Projects were often started, then abruptly redirected or abandoned, resulting in confusion and inefficiency.

Disproportionate Leadership to Staff Ratio: There is an imbalance in the number of leadership roles compared to executory staff. This has created a top-heavy structure that hampers effective decision-making and execution.

Overwhelmed Sales Team: The sales team, in particular, has been overwhelmed. With two key leaders working remotely from abroad while attempting to establish a sales presence in Austria, there has been a lack of cohesive and sustainable direction.

Sudden Terminations: Terminations often came without warning or explanation, adding to the overall uncertainty and lack of trust within the company.

In summary, while Meisterlabs offers some great benefits and has a friendly team environment, the lack of clear leadership and strategy, coupled with sudden changes and terminations, significantly undermines the potential for a sustainable and productive work environment.

Verbesserungsvorschläge

I believe that decisive action is required, especially given the current economic situation, particularly concerning IT sales. Meisterlabs offers a good product, but in times like these, it may not be seen as an essential tool for businesses.

Strategic adjustments and a more stable leadership approach could help Meisterlabs better navigate these challenging times and maintain its relevance and value in the market.


Arbeitsatmosphäre

Work-Life-Balance

Umwelt-/Sozialbewusstsein

Karriere/Weiterbildung

Kollegenzusammenhalt

Vorgesetztenverhalten

Arbeitsbedingungen

Kommunikation

Gehalt/Benefits

Gleichberechtigung

Interessante Aufgaben

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Arbeitgeber-Kommentar

Hey there!

Thanks a lot for sharing your feedback and taking the time to reflect about your tenure at Meister. I appreciate your positive words about our team, benefits and office, as well as the constructive feedback and suggestions for improvement.

I’d like to pick up on some of the more critical points that you’ve mentioned. Since we’re a scale-up in a highly competitive market, it is imperative for us to adapt to our external environment to succeed. Coming from a strong B2C customer base, which was largely driven through product led growth, we have refined how we approach the market, who our target audience is and how we position ourselves. That did indeed led to several changes and adjustments in our Sales Team in order to ensure it is set up for success. I'm sorry that we were not able to offer you the stability that you were hoping for during this time. We, however, believe that all adjustments were necessary to ensure we transform into the organization we need to be to be a strong EU-based partner for B2B productivity and also see that our efforts have had a positive impact on the eNPS within the Sales team, which has been in a strong area of >30 within the last two rounds of our pulse/ engagement surveys.

Again, I appreciate your feedback and thoughts. If you would like to discuss any aspect of your time at Meister further, you can always reach out to me at rabea@meisterlabs.com.

I’m looking forward to hearing from you!

All the best,
Rabea

Can be fun for a few months, but don't expect to have a steady job for 1+ year (event when you perform well)

3,3
Nicht empfohlen
Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung im Bereich Marketing / Produktmanagement bei MeisterLabs Software GmbH in Wien gearbeitet.

Gut am Arbeitgeber finde ich

- the individuals who joined Meister before all the layoffs started
- the salary is generally good or very good (not for people who joined before the investment)
- the office is beautiful and has everything you need or could possibly dream of
- cool product

Schlecht am Arbeitgeber finde ich

- constant layoffs and a lack of accountability on a senior management level
- having let Meister turn into a company where people are afraid to speak up
- allowing corporate politics where individuals who kiss up to their superiors get better opportunities
- constant change of strategy and tactics = projects are stopped in the middle or close before the finish line. This way, nothing much ever gets done.
- pretending that constant layoffs are normal - do you really think anybody buys this?
- very high fluctuation
- micromanagement

Verbesserungsvorschläge

- develop a clear strategy and stick to it for longer than 2 months
- stop telling people that there will be no more layoffs when they happen more or less on a monthly basis
- start taking accountability for mistakes that happened at the top level instead of making individual team members pay for them
- stop playing politics and giving more opportunities to team members and lower management who kiss up to their seniors
- be transparent in job interviews that it could be a fun, exciting and well-paid gig, but that chances are that it will last one year maximum no matter how well you perform or how hard you work - then people can make an informed decision whether this is what they want for themselves at this stage of their lives

Arbeitsatmosphäre

It has been fun for a long time. The team sticks together, the office is beautiful and Meister organizes fun events.
The atmosphere has deteriorated since layoffs started in 2022. Now, there have been so many waves of "restructuring", "rightsizing" etc. and regular (about monthly) terminations that people either leave on their own terms, people have become numb and disassociate or they keep their heads down because they fear that they will be next. There are now more cases of diagnosed or suspected burn-out.
To add a bit more context to the layoffs: I believe no department has been spared so far and in almost all cases, layoffs were not performance-oriented (people with the highest sales numbers and the best performance evaluations were also laid off).

Image

It depends on who you ask. I'd say that within the Austrian start-up bubble, Meister has a good reputation because the company did a lot of things well for a long time. Outside of this bubble, nobody knows Meister, so there's no good or bad image.

Work-Life-Balance

It really depends. There are people with weeks of overtime and others work exactly their contractual 38.5 hours per week. Meister is at least sticking to the law and you can use the hours you've built up as overtime, also entire days or weeks.

Karriere/Weiterbildung

There is 10% time, but this is handled very differently in each team. Some may use it fully, others will not have time for it at all. In my case, I unfortunately never got to use it.

Gehalt/Benefits

Meister pays (quite) well and I assume it will have to continue to do so because people don't come for the culture anymore. However, there has been an ongoing rumour that people who started before the investment still earn significantly less than their peers who joined after.
In terms of salary increases due to the collective agreement, Meister has not communicated as regularly and as clearly as me and several colleagues hoped for based on Meister’s general goal of transparency, so this feels a bit... unexpected?

Umwelt-/Sozialbewusstsein

See my comment about how elder team members and some people without an Austrian passport were treated during layoffs.

Kollegenzusammenhalt

What makes Meister a great company are the individual team members. For a long time, people were hired not only for their skills and experience, but also for cultural fit and that paid of. It's easy to get along with your colleagues, they are smart, fun and usually really kind people.

Umgang mit älteren Kollegen

There used to be team members above in their early 50s, but apart from that, there aren't any anymore. While they worked at Meister, my impression was that they were never treated differently in the sense of worse because of their age. However, not enough thought was given to them during the layoffs and that it might be harder for them to find new jobs. BTW this was also an issue for some people who moved to Austria to work at Meister.

Vorgesetztenverhalten

For the longest time, Meister has been struggling to define where they want to go, which go-to-market strategy to follow and which target groups to address. This has led to a constant flip-flopping from one approach to another leading to many cancelled projects just before the finish line, high opportunity costs and frustration among the team. In combination with micro-management from top-level executives, this is a difficult situation to be in.
The lack of a strategy has been pointed out numerous times, but was never taken seriously. Instead, external consultants have been brought on. Their opinion was valued a lot higher than the opinion of entire teams of seniors. Meister now prefers to hire individuals from other SaaS companies in the productivity and collaboration space that come with "a playbook". It seems to me that the assumption is that just because the person worked at the competition, they automatically know more than any other person at Meister (no matter their seniority or experience) and that whatever was done at a competitor's, can be easily implemented at Meister and will automatically work. Obviously, this hasn't worked.

Arbeitsbedingungen

The office is really beautiful and located right on Vienna's busiest shopping street. This means that their are ample opportunities for grabbing lunch or coffee. The garden is also really beautiful.
I like that there are these nooks you can use when the open-plan office is too loud.

Kommunikation

Meister has a high number of individuals with excellent communication skills. However, this is no longer seen as important for leadership positions as it used to be (e.g., verbal aggression from high-level executives to lower management, a high-level executive calling mental health "the responsibility of individuals" rather than the company during mental health awareness month, HR denying that there would be more layoffs when lower management asked for help on dealing with the anxiety in their departments and teams etc.). I want to be clear that in comparison to other companies, Meister at least communicates and often does so well. However, it seems that this is no longer deemed essential, which leads me to assume that things will go downhill.

Gleichberechtigung

Of course it's still better to be a white male like in almost every (SaaS) company, but in terms of skin color, origin and religious beliefs, my impression is that people are treated equally and fair. However, when you look at how many women are in senior leadership positions or how many people of color there are, well... It's still a SaaS company.

Interessante Aufgaben

The work can be very exciting as the individuals you work with are very talented. What's less exciting is the constant stop-and-go motion due to frequent strategy changes, micromanagement or general fatigue after another round of layoffs.

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Arbeitgeber-Kommentar

Hey there!

Thanks a lot for your feedback and for sharing your perspective. It’s evident that a lot of thought went into your review and I appreciate the level of detail you’ve provided. I’d like to address a few points you mentioned but also invite you to have a conversation to clarify some of the points, where we seem to have a different perception/ understanding:

Performance Culture
With our quarterly/ bi-annual performance snapshots, we have a performance process in place which ensures that feedback is given regularly so that performance-related decisions are not a surprise. While we may not always share all details openly in the company out of respect for team members both on the reasoning as well as package they have received, please know that we carefully consider various factors and no decision is taken lightly. In all cases we provide tailored support packages to assist our employees in their unique situations and recognise their work.

Team Tenure
As you have also highlighted in your review, we have changed as a company in recent years, away from a family-culture to a high performing team. We're openly acknowledging and driving this change through our values and in each team. Unfortunately, as a result, the company is no longer a great fit for everyone who has joined us at a different time. We're therefore very happy that our team tenure still averages at 2.5 years, with some employees having been with us for up to 16 years by now and more than 30% for over 3 years.

Strategic Changes
Being a start up in a highly competitive market, it is imperative for us to adapt to our external environment to succeed. Coming from a strong B2C customer base, which was largely driven through product led growth, we have refined how we approach the market, who our target audience is and how we position ourselves. One of our core values is ‘Iteration at Speed’. This value requires us to test, try, fail/ succeed and repeat. If we notice that an approach does not prove the expected success rate, we iterate. However, the overall strategic direction of moving towards a B2B space with an integrated Sales motion has stayed the same. We're glad that many of our newer team members also joined to have an impact on our strategic efforts and direction.

Diversity in leadership
I'm happy to hear about your positive review of our DEIB efforts in the overall company. We strive to make further progress in terms of diversity, particularly when it comes to age diversity and people with disabilities and are working here together with several partnerships such as MyAbility, 50intech and The Female Factor. With a 71.4% female share (5/7) in senior leadership and a 40% female share across the company, we're well above benchmarks for IT companies.

We emphasize the importance of good communication skills for both leadership and individual contributor positions. Our leadership team attends regular training sessions each year, and we strive to maintain an open environment where micromanagement and verbal aggression are not tolerated. Since we take claims of any aggressions or misconduct seriously, I’d appreciate if you either reached out to me directly to share your experience and/or raised your case in our anonymous suggestion box via Leapsome, so we can follow up.

Compensation
I’m glad to hear that you appreciate the transparency with which we are communicating in the company and am sorry to hear that the updates we have provided as part of the monthly people news on all collective agreement negotiations have not met your expectations. Our compensation policy is based on a market-based approach with a comprehensive benchmarking tool to ensure equity and fairness across levels, tenure and teams. As a result of the market based approach, we have, in all recent years gone significantly above the demanded collective agreement raise and ensured that also long-term team members are benefiting from adjusted market salaries, particularly in case of high performance.

Thank you again for your feedback and detailed account of your perspective. If you would like to discuss any aspect further, please feel free to reach out to me at rabea@meisterlabs.com.

I’m looking forward to hearing from you!

All the best,
Rabea

An sich gutes Unternehmen und schöne Branche - Jedoch sehr volatil und unsicher - Immer wieder überraschende Kündigungen

4,2
Nicht empfohlen
Ex-Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung nicht mehr bei MeisterLabs Software GmbH in Wien gearbeitet.

Gut am Arbeitgeber finde ich

Flexibilität
Aufgaben
Kollegen und Kolleginnen
Atmosphäre
Teamevents
Freie Arbeitseinteilung

Schlecht am Arbeitgeber finde ich

Sehr träge und nicht agil
Viel Wechsel auf Führungsebene
Keine wirkliche Strategie
Keine sichere Lebensplanung möglich

Verbesserungsvorschläge

Für Stabilität sorgen
Länger an eine Strategie glauben und daran festhalten

Vorgesetztenverhalten

Kündigungen (nicht nur von mir) nicht wirklich nachvollziehbar. Argumente für Kündigung sind meist identisch - ohne ins Detail zu gehen.


Arbeitsatmosphäre

Image

Work-Life-Balance

Karriere/Weiterbildung

Gehalt/Benefits

Umwelt-/Sozialbewusstsein

Kollegenzusammenhalt

Umgang mit älteren Kollegen

Arbeitsbedingungen

Kommunikation

Gleichberechtigung

Interessante Aufgaben

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Arbeitgeber-Kommentar

Hallo und vielen Dank für deine Bewertung! Es freut mich, dass du dir die Zeit genommen hast, deine Zeit bei Meister zu reflektieren.

Basierend auf deinem Feedback haben wir wohl noch Verbesserungspotenzial, was unsere interne Kommunikation angeht, damit strategische Entscheidungen besser verständlich sind und keine Unischerheit nach sich ziehen. Wir nehmen uns diese Kritik gerne zu Herzen!
Falls du noch weitere Anregungen oder Vorschläge hast, dann melde dich gerne jederzeit bei mir unter jobs@meisterlabs.com - wir freuen uns, von dir zu hören!

Viele Grüße & einen schönen Montag
Rabea

Two lay-offs within one year. The Management has no clear plan, mindless decisions and insecurity all over

2,9
Nicht empfohlen
Ex-Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung nicht mehr im Bereich Marketing / Produktmanagement bei Meister in Wien gearbeitet.

Gut am Arbeitgeber finde ich

Salary

The team spirit in individual departments. There were very cool personalities in the company who, unfortunately, are gradually leaving or being kicked out.

Schlecht am Arbeitgeber finde ich

Individuals in management make decisions based on subjective opinions.

Unfortunately, much of the company's work is now based on who likes whom. Thus, relevant positions are excluded from important meetings/decisions and not informed. It has become a constant selling of people's roles. If you are lucky and you are seen, you can do the job you are hired for.

It's not much about teamwork anymore. You also notice that the people who have been hired in the last 6-12 months have a different mentality. It's a lot about the own ego.

That a consultant from America came in for 3 months, who has the US glasses on and does not understand what the company was unique for in the beginning. Without further ado, it was decided to reduce the marketing team by almost 50%.

Verbesserungsvorschläge

Put management in place that knows what it's doing and has a plan and objectives set. The strategy should also not be changed every few weeks, because it does not achieve the - often not very realistic - goals. Employees were let go because there is no strategy in place and no departmental goals were set (The company's hierarchy is not working). As a result, lay-offs are happening and people are dismissed who are said not to have achieved the goals.

Learn to trust the employees and refrain from micro-management. Employees are hired and then have to sell their roles and prove why it's a good thing they've been hired.

The company should establish a hierarchy and it should work properly.
The management should learn that in this highly competitive environment it is not enough to copy the competition.

The company should live the set values. There is talk of being courageous and trying things out, but when employees do so, the Management backs down on the basis of subjective decisions.

Arbeitsatmosphäre

Management has no trust in employees, people are hired and kicked out after a very short time because they do not meet expectations.

Vorgesetztenverhalten

The management does not adhere to their set hierarchies, many decisions were made over department heads.

Kommunikation

Communication within the company does not work, everything happens on Slack, there is no filtering of information. Hierarchical coordination does not work. Employees with management responsibility are ignored - when once again headless decisions are made quickly.

Interessante Aufgaben

If you're happy enough that your role is still seen as important and you get along well with key people in the company, then you'll have interesting projects too


Image

Work-Life-Balance

Karriere/Weiterbildung

Gehalt/Benefits

Umwelt-/Sozialbewusstsein

Kollegenzusammenhalt

Umgang mit älteren Kollegen

Arbeitsbedingungen

Gleichberechtigung

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Arbeitgeber-Kommentar

Thank you for sharing your feedback. Your insights are extremely valuable to us as we continually strive to improve.

We understand that the rightsizing measures we went through were frustrating, and we deeply regret any negative impact it had on you and others involved. Those decisions were driven by strategic and economic factors, and it was a difficult choice that we had to make. We are committed to learning from this experience and making the necessary changes to ensure that our processes align with our values of empathy and transparency.

In addition, we also provided attractive compensation packages, severance benefits, and other resources to assist affected colleagues in their transition. We wanted to ensure that individuals had the best possible support during this challenging period and access to resources to help them move forward in their careers.

Meister is going through a phase of transformation, as we are moving from a hidden champion towards a recognized challenger on the market. Those changes come with challenges, and we can understand if the recent dynamics left the impression that we are uncertain about our own strategy. Our leadership is working hard to navigate through these challenges and give everybody as much clarity as possible. I am sorry that it did not feel like that for you, but please be assured that we take your feedback to heart and do our best to improve.

If you would like to share any specific details about your experience or provide further insights, I encourage you to reach out to me directly at rabea@meisterlabs.com.

Thank you for taking the time to provide your feedback.

Best, Rabea

First they hired a bunch of people even though the losses increased each month and then big layoff ..

2,9
Nicht empfohlen
Hat zum Zeitpunkt der Bewertung nicht mehr bei MeisterLabs Software GmbH in Wien gearbeitet.

Schlecht am Arbeitgeber finde ich

The way they treated people during the layoff. The ones that were affected just received a mail where they were informed that they were fired and some were locked out of their computers even before theyreceived the notification.

Verbesserungsvorschläge

Better think first before you hire dozens of people. There were so many that have just startet 2 or 3 months before they were fired again. Most of them left good jobs and were suddenly unemployed.


Arbeitsatmosphäre

Image

Work-Life-Balance

Umwelt-/Sozialbewusstsein

Karriere/Weiterbildung

Kollegenzusammenhalt

Vorgesetztenverhalten

Arbeitsbedingungen

Kommunikation

Gehalt/Benefits

Interessante Aufgaben

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Arbeitgeber-Kommentar

Thank you for sharing your feedback. Your insights are extremely valuable to us as we continually strive to improve.

Your feedback primarily unfortunately only provides insights on the downsizing last year and not your overall experience working at Meister. First and foremost, the decision to downsize was driven by economic as well as performance factors, and it was a difficult choice that we had to make. We want you to know that we deeply regret any negative impact it had on you and others involved. We are committed to learning from this experience and making the necessary changes to ensure that our processes align with our values of empathy and transparency.

In addition, we also provided attractive compensation packages, severance benefits, and other resources to assist affected colleagues in their transition. We wanted to ensure that individuals had the best possible support during this challenging period and access to resources to help them move forward in their careers. We are committed to learning from this experience and ensuring that our processes align with our values of empathy and transparency. I hope you can already see the improvements we have been working on in the last months, including increased transparency on business performance across the company as well as more extensive company feedback as well as performance management mechanisms.

Regarding your suggestion about hiring, we understand the frustration when employees join an organization and face a downsizing process shortly after. While we make every effort to anticipate business needs and make informed hiring decisions, unforeseen circumstances, and market fluctuations can sometimes necessitate difficult decisions. We deeply regret any inconvenience caused to those affected by these circumstances.

If you would like to share any specific details about your experience or provide further insights, I encourage you to reach out to me directly at rabea@meisterlabs.com.

Thank you for taking the time to provide your feedback.

Best, Rabea

Frontend Developer

3,8
Empfohlen
Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung im Bereich IT bei MeisterLabs Software GmbH in Wien gearbeitet.

Gut am Arbeitgeber finde ich

Lack of micro management. Freedom and responsibility in a lot of areas. Yearly retreats

Schlecht am Arbeitgeber finde ich

Communication of company plans.

Verbesserungsvorschläge

Make stock options available to employees. Create a clear policy on remote work. More flexible core hours as policy (sometimes practised, but not on paper which is confusing). Better rewards for overtime.

Karriere/Weiterbildung

There are opportunities to attend conferences and work on new tech in "innovation week" (start of every quarter)

Gehalt/Benefits

No stock options which is disappointing considering the company is happy to take on investment from external sources. Wages could also be better

Arbeitsbedingungen

You can choose you own equipment in most cases, flexi desks don't have standard monitor / desks which can be annoying

Kommunikation

Important company decisions (like whether to take on investment or whether to move to a flexi desk system) are only communicated when a decision is made.


Arbeitsatmosphäre

Image

Work-Life-Balance

Umwelt-/Sozialbewusstsein

Kollegenzusammenhalt

Umgang mit älteren Kollegen

Vorgesetztenverhalten

Gleichberechtigung

Interessante Aufgaben

HilfreichHilfreich?ZustimmenZustimmen?MeldenTeilen

Junges und dynamisches Unternehmen mit persönlichem Charakter

4,8
Empfohlen
Angestellte/r oder Arbeiter/inHat zum Zeitpunkt der Bewertung im Bereich Vertrieb / Verkauf bei Meister in Wien gearbeitet.

Gut am Arbeitgeber finde ich

Egal in welcher Position man bei Meister arbeitet, Ideen und Vorschläge, die man einbringt, werden immer ernst genommen. Man bekommt Startups-Feeling, mit einer guten Portion Stabilität und Sicherheit.

Schlecht am Arbeitgeber finde ich

Kommunikationswege sind nicht immer klar strukturiert, auf Grund des schnellen Mitarbeiterzuwachs.

Arbeitsatmosphäre

Tolle Kollegen und wunderschönes Büro, was dazu bewegt auch gerne Freizeit da zu verbringen.

Work-Life-Balance

Flexible Arbeitszeiten, Sportliche Aktivitäten, Chill-Out-Area

Karriere/Weiterbildung

Es werden einem viele Möglichkeiten zur Weiterbildung angeboten. Seminare im In-/Ausland, Online Weiterbildungen, Sprachkurse, etc.

Kollegenzusammenhalt

Offener und freundlicher Umgang mit Kollegen.

Vorgesetztenverhalten

Respektvoll und aufgeschlossen für neue Ideen.

Kommunikation

Einfach und unkompliziert. Keine hierarchischen Barrieren.

Gleichberechtigung

Das bunte Meister-Logo repräsentiert die Diversität, welche ein wichtiger Teil des Unternehmens ist.


Image

Gehalt/Benefits

Umwelt-/Sozialbewusstsein

Umgang mit älteren Kollegen

Arbeitsbedingungen

Interessante Aufgaben

HilfreichHilfreich?ZustimmenZustimmen?MeldenTeilen