kununu bietet Einblicke zu Arbeitgebern und Gehältern in Deutschland, Österreich und der Schweiz. Da der Arbeitsort dieses Jobs außerhalb dieser Länder liegt können wir kein Gehalt anzeigen.
Field Service Engineer
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs and to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
Please visit www.bruker.com.
Bruker Malaysia is seeking a Field Service Engineer within the service organization. He/She is an ambassador of Bruker Nano Surfaces Metrology (BNSM) instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world's leading Atomic Force Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometers and non-contact 3D optical microscope instrumentation. This technical role is responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. The ideal candidate must be customer-focused with a strong technical background to enable our customers to maintain their instruments at peak performance and maximize productivity for their intended use case.
Responsibilities
As a Field Service Engineer, your responsibilities include but are not limited to:
- Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools for customers locally and internationally.
- Provide high-level technical support to external customers at their location.
- Provide on-site training to customers.
- Interface with cross-functional teams such as field applications, customer support/services, product management, manufacturing and marketing/sales.
- Develop service technical documentation.
- Create, develop, and continuously improve the customer support & applications knowledge database.
- Timely and professionally handle field service calls and issues arising from the field service.
- Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international.
- Visits, triage with field applications scientists as appropriate.
- Timely complete and submit all required paperwork.
- Flexible schedule to accommodate our customer’s needs.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
- Up to 50% traveling required within Southeast Asia (at times with short notice).
- Other duties commensurate with the capabilities of a Field Service Engineer.
ESSENTIAL FUNCTIONS:
- 90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web/SAP RMAs, rework, etc.).
- 10% Knowledge database development, delivery of training, basic application support and escalation support (technical clarification, cross-functional engagement, plan of action, on-site support, etc.).
ADDITIONAL RESPONSIBILITIES:
- Pre-sales support.
- Other duties as assigned.
Qualifications
To be successful in this role, you must have:
- Bachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Industry an advantage.
- 3 - 8 years relevant experience in the semiconductor industry, preferably in metrology and with hands-on experience with equipment.
- Experience with AAFM, AFM, X-ray and optical profiler service or Technical Support preferred.
- Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory automation systems.
- Working knowledge of MS Office, Excel, PowerPoint, Salesforce/SAP.
- Also welcome are candidates with the relevant qualifications but little or no experience.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.