IT Specialist - Dominican Republic

IT Specialist

Join our global TUI Musement IT Team based in Punta Cana, Dominican Republic as an IT Specialist and provide a high level of service to internal and external customers.

ABOUT THE JOB

• You'll work closely with stakeholders supporting the Caribbean IT team, primarily across all TUI MM sites in the Dominican Republic, Caribbean and Americas region, and secondarily worldwide.
• Your focus will be on Deskside Support (in person or remote), including M365 support, Windows 10/11 support (including imaging), troubleshooting issues, and general user support.
• We need you to handle onboarding and off-boarding of users and devices, including iPads, fixed phones, mobiles, and point of sales devices.
• You'll support the back-office infrastructure, acting as 'smart hands' for servers, firewalls, switches, NAS, phone systems, and more.
• Compiling reports, tracking and confirming inventory, or participating in special projects that go beyond your core daily work may be part of your role.
• As part of a global IT resource pool, you'll commit to continuous growth and development of your IT skillset, including excellent soft skills.
• The role requires flexibility to work on occasional Saturdays when necessary to meet operational needs

ABOUT YOU

• Proven experience working hands-on with Windows 10/11, Apple OS, and smartphones in a Help Desk environment is essential.
• You speak and write fluent English with strong customer service skills that are polite, professional, and polished.
• Maintaining high availability during your shift, either in the office or working remotely via Teams, is something you're comfortable with.
• Collaborating and sharing knowledge within your team comes naturally to you, contributing to our collective expertise.
• Experience with Office 365, Apple iPads and iPhones, smartphones, and working with 3rd party vendors (acting as liaisons) will help you thrive.
• Your willingness to learn and assist with IT budgeting, develop as a Subject Matter Expert on relevant technologies, and support end-user education (like migrating users to OneDrive or Teams) sets you apart.

ABOUT OUR OFFER

• Competitive salary and benefits as standard
• Career progression opportunities in more than 50 countries worldwide
• Develop yourself as part of a friendly, richly diverse and virtual international team
• Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

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